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“Worth a visit!” 5 of 5 bubbles
Review of Hilton Naples

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Hilton Naples
Ranked #12 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
New York City, New York
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Worth a visit!”
5 of 5 bubbles Reviewed 19 April 2014

From pulling into the front of the hotel to check in at the start of our stay until check out, I was impressed with the helpfulness and courtesy of the Hilton staff. When we checked in, I asked for a room with a view and that I would like to be close to the other couple who was joining us in a couple of days. The receptionist was so helpful and patient with finding us the best rooms which we appreciated after our very early flight. As we took our keys, she gave us the option to change if we weren't satisfied. Our pool view room was perfect, and our friends were across the hall. The room was spacious and clean. The bathroom was well stocked with towels and toiletries which were replaced every day. A daily shuttle ran several times a day for the beach which was about 10 minutes away. The hotel supplied us with towels, beach chairs, umbrellas, and water (placed in an insulated bag on the chair). This was a great perk whether we took the shuttle or drove. Parking is free at the hotel, and guests can park in the garage or use the free valet parking. We liked the location which was about a 15 minute drive from downtown Naples, for some that may be an inconvenience, but I liked the distance from the crowds especially during Spring break. At time of our visit, the gym was being renovated; however, another space was used for the gym which was fine. We were here for a week and a half and enjoyed the same high standard of service regardless of who was on for that day. Definitely, worth a repeat visit!

Room Tip: If possible ask to be on the fourth floor or executive floor, there is a hospitality room which serv...
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank coyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niccole N, Director of Sales at Hilton Naples, responded to this review, 24 April 2014
Thank you for your very thorough recount of your experience at the Hilton Naples. I’m thrilled our team was able to surpass your expectations and you were pleased with your guest room. It is your recognition & appreciation of our team that drives us to continue to deliver exceptional customer service. We would love to welcome you and your friends back for a repeat visit. Please contact me directly so I can personally handle your room reservations and ensure the second visit surpasses the first.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,568 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (207)
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English first
Dingmans Ferry, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 9 April 2014

We were disappointed with our stay at the Naples Hilton. Although clean, the room was definitely tired and showing its age with outdated décor, bath, bedding, and features. The Don Shula Steakhouse was the only breakfast option we could find short of room service, so we opted to check out early and eat on the road. This hotel is far from the action in Naples, but close to a shopping center.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Donna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niccole N, Director of Sales at Hilton Naples, responded to this review, 24 April 2014
Thank you so much for your feedback regarding your stay at our property. We are always looking to improve upon our guests' experiences and take your comments to heart. We are in the process of a complete product improvement plan of the Hilton Naples and this will include a complete refresh of our guest rooms and bathrooms this summer. Once completed I know our guests will enjoy the updated, fresh new look of the guest rooms our design team is putting together for us. I apologize that you were disappointed with your stay and hope to have the opportunity to have you back so we can we make it right.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

I recently stayed at the Hilton Naples for an extended weekend. The hotel was awesome the people were very friendly and the location is close to everything. We enjoyed having dinner one night and breakfast each morning at the Shula's Steakhouse located in the hotel. The dinner was amazing, the service was impeccable, and the breakfast was a pleasant surprise each morning. The hotel offers a free shuttle to the beach which is only about 3 minutes away and they equip their guests with complimentary chairs, towels, and bottled water. The rooms were clean, comfortable, and spacious. The hotel outdoor pool and whirlpool were clean and well maintained. The free valet service is another plus. This hotel was an excellent choice and great value.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JohnC2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niccole N, Director of Sales at Hilton Naples, responded to this review, 9 April 2014
It is truly our pleasure to have welcomed you to the Hilton Naples as our valued guest. I am thrilled you enjoyed your long weekend and am glad to read we contributed to your positive experience. Both our Hilton and Shula's teams work tirelessly to exceed expectations and we sincerely appreciate you recognizing their efforts.

Thank you for mentioning the extra added amenities including the complimentary parking. We know many other hotels charge extra for items such as internet in the guest rooms and use of the fitness and business facilities, however, we happily provide all those on a complimentary basis. We look forward to the next time your travels bring you to Naples.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overijse, Belgium
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

HH Diamond ( 60+ nights in Hilton/Conrad hotels per year paid out of our own pocket ) : spending several weeks per year at this great property .
Stayed Oct./Nov. '13 for more than 2 weeks while Naples was getting ready for the long term visitors but this hotel was already very busy then with several fully booked days which did not bother us at all as most guests were in meetings or out of the hotel during the day .
Arrival : we normally drive into the covered parking ourselves, take the elevator from the parking to the beautifull lobby where we check in and only then unload our bags from the car downstairs with the help of one of the bellboys !
Alternative -which we never use - is to pull up at the front of the hotel under the coverded entrance , let bellman unload and get your car valet parked while you check in .
Front desk staff : lots of long term employees - very good sign in this industry where turn over rate is horrible !!- who know their repeat guests and their preferences but where everyone arriving gets greeted in a very professional , friendly, welcoming way which far surpasses the generic attention one gets in other places .
Exec. Floor and Exec. Rooms : top floor of the hotel with key access which is a great plus for us
The rooms we have stayed in since the beginning of our vacations here were always very clean ,very good beds with firm mattress and lots of pillows available ( firmer feather pillows would be an extra we would prefer here instead of softer synthetic material ).
Housekeeping staff and turndown service are fantastic on the Exec. floor and they really take care of the room and all amenities needed including supplying free daily bottles of water and coffee for the coffeemaker in the room .
The quality of bedlinnen and bathtowels is also very good and the laundry is very well done ( white towels are indeed white and not grey )
E.L. : on the small side with sometimes some waiting before there is a table free during breakfast but when supplies on the buffet run out one always an ask the lounge staff to check the kitchen for whatever is needed . Breakfast is served here in buffet with "continental " offerings : great bagels , fresh pastries , muffins , croissants ... , fresh fruit , yoghourt and lot of cereals . At noon fresh baked cookies from the kitchen and in the evening cheeses , vegetables and 2 hot plates with varying offerings . Honour bar with alcohol available .
Shula's : our favourite breakfast place ! If one likes cheese blitzes with rapsberry sauce this breakfast cook- " Garfield" - is your man but best to request the blitzes special at the front desk the day before or call the restaurant to ask if all ingredients to make chees blitzes are available ... Their french toast is also very nice as alternative choice.
Pool : renovated , extremly well kept and clean , good to swim laps . Sufficient amount of sunbeds provided and lots of place to take a tan or read in the shade . Most guest go to the beach so this is an oasis of rest and qiuet during the week ; can get a bit more crowded during weekends when guests from the Atlantic Florida coast come to Naples for R&R.
Fitness : was already very nice with plenty of precor machines provided ; is now being remodeled .
Bussiness centre : open for all guests , free, and with 2 to 3 working computers so very easy to check on emails or to print out boarding passes .

Surrounding area :
several great restaurants in downtown Naples and also several to be found closer the hotel with great Italian and Sushi choices less than 2 miles away .
open air shoppingmall with restaurants and several nice stores around the corner
Hilton beach shuttle is free and frequent with safe driving provided by the bellstaff , front desk waves you out with water, coolerbox and towels if you just ask for it ;))

In general we always rent a car for our entire vacation as distances to downtown and most stores plus restaurants are too far to walk or bike and it can get very hot !

This Hilton is a great place for vacation , to rest and to enjoy the Gulf side of Florida in a very discreet stylish setting without getting too " resort" style .

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jan-Remi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niccole N, Director of Sales at Hilton Naples, responded to this review, 6 April 2014
Thank you for the fantastic recap of your experience while staying at the Hilton Naples. We appreciate the time you took and the thoughtfulness of your review. I am very grateful to you for mentioning the longevity of our employees. We have a wonderful general manager who provides a positive environment for our team to prosper and grow. We encourage internal promotion and as you pointed out, it helps us retain our best team members who are sure to greet every guest with a smile and ensure each person knows they are a valued guest .

Please let me know when your travels bring you back to Naples. It would be my pleasure to personally welcome you back.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 April 2014

OK hotel, pretty good value, but it's literally in the middle of nowhere. That is, you have to drive quite a ways to the beaches and to "downtown" Naples. Except for a shopping mall very close, nothing is "right there."

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank GAHMinneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niccole N, Director of Sales at Hilton Naples, responded to this review, 6 April 2014
Thank you for your review. I am surprised and apologize that you did not find our location to be favorable. We try to avoid any confusion by being very careful to explain in all of our advertising and listings that we are located one-half mile from the beach. And I frequently mention how we are conveniently located within a six mile radius of all the major attractions, shopping & dining areas in Naples. I personally live nearby the hotel and always marvel at the location so I’m very sorry that you did not find it convenient. I am glad to read you found value at our hotel and hope to welcome you back the next time your travels bring you to Naples.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
coral springs, florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

Location can't be beat! Close to the shops in Naples and the beach. The hotel offers a suttle to the beach with a cooler and chairs. Clean rooms and staff great. The pool and grounds are awesome. I would highly recommend this hotel when visiting the Naples area.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank bella52631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niccole N, Director of Sales at Hilton Naples, responded to this review, 6 April 2014
We think your review is pretty fantastic and appreciate you taking the time to tell prospective guests about your stay at the Hilton Naples. Thank you for mentioning the complimentary beach shuttle that we provide our guests with. All guests also have access to beach chairs, beach towels and cold bottled water. We are not located directly on the beach but we sure do make it easy for you to enjoy a beautiful day amid the white sand of the Gulf of Mexico.
Please let me know when your travels bring you back to Naples. We would love to welcome you back.

Sunniest Regards,
Niccole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

I have a very hyper son, one of the lady at the front desk was awesome with my son, she got him chocolate, sand toys she was very pleasant. My son loved her. The hotel was very good I was able to check in on time and service was good.

We had a nice, will come back in the near future.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Catirita001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niccole N, Director of Sales at Hilton Naples, responded to this review, 6 April 2014
Being a parent myself, I know how much easier it is to travel when the hotel staff is kid-friendly! I’m thrilled to read you enjoyed your time in Naples. The Hilton Naples team loves to welcome our fellow Floridians for a nice getaway. We also have a current promotion called Wii Are Family that includes access to a Wii console and games among other family friendly amenities. The promotion is offered on our website and is a great deal for families traveling with children.
We look forward to welcoming you and your son back the next time you want to take a trip across Alligator Alley.

Sunniest Regards,
Niccole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Naples

Property: Hilton Naples
Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Naples
#8 Luxury Hotel in Naples
#12 Family Hotel in Naples
#16 Romantic Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hilton Hotels Direct, Agoda, TravelUp, Odigeo and Hotels.com so you can book your Hilton Naples reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel
Hilton Naples Florida

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