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“FABULOSO”
Review of Hilton Naples

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Hilton Naples
Ranked #10 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 29 September 2009

I love this hotel. I didn't want to leave but eventually i did have to go home. I can't believe how nice the people are in the hotel and also parking is free even valet is free. They have a shuttle to go to the beach so you don't have to find parking. I mean it is top notch. I will be going to Orlando and Tampa and more places and finding only Hilton hotels as well as Hamptons they are one. Thanks Hilton Naples for standing up to your standards and much more. YOU DESEARVE AN AAAAAAA+++++++++

  • Stayed: September 2009, travelled with family
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1  Thank ANANMIAMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this reviewResponded 4 November 2009

Thank you for such a rave review and for choosing the Hilton Naples. We are so pleased to hear that we met your expectations. Our staff has won many awards based on customer feedback and I will share your great comments with them. We look forward to welcoming you back!

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1,514 - 1,520 of 1,816 reviews

Reviewed 21 September 2009

Stayed here for 2 nights as part of a week in FL.
Used points to stop here and was upgraded to a room on the executive floor.
Went to the room and had a anjoining room. Not good! Went back to the desk and they changed this to a room without one.
The rooms were OK. Not huge, nicely furnished with LCD TV's.

On the executive floor for a free breakfast (excellent) and hors d'oeuvres (also good).

The hotel offered free bicycles and a beach pack (chair, cooler and water) for free. These were excellent and used them both days.

Sunbathed by the pool on the last morning for an hour. Big mistake. The mozzies had a field day on me. The pool is very nice, but make sure you put the anti mozzie cream on!!

  • Stayed: September 2009, travelled solo
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1  Thank Neilbond007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoveNaples09, Director of Marketing at Hilton Naples, responded to this reviewResponded 25 September 2009

The Hilton Naples team are always open to hearing what we can offer to our guests to enhance their overall visit. Value-added amenities such as the complimentary bicycles and beach shuttle package are offerings that our guests have continually told us they truly appreciate. Thank you for your positive comments and we look forward to having you back as our guest at the Hilton Naples.

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Reviewed 17 September 2009

I've stayed at the Hilton Naples with my girlfriend for two weeks and we loved the place.

We were given a very nice corner room with two windows and pool-view. The room itself was very spacious and had nice features like a huge flatscreen TV and a small fridge. The staff was very friendly and helpfull. We've had little problems with the housekeeping, which were imidiately solved by the front desk, with a friendly invitation to next days breakfast.
The pool area is also very beautiful and you can't tell, that is close to a major road.
A nice feature of the hotel is also, that a lot of things are complimentary, like parking, w-lan, the beach shuttle and the beach package (beach chairs, towles and a water cooler). Naples has lovely beaches. The hotel beach is extremly recomendable, but if you do have a car, than I would highly recomend a daytrip to Sanibel and Captiva.

Overall I would come back to the Naples Hilton anytime, when I'm in this area. I've also once stayed at the Ritz Carlton Naples - which is, without a doubt, an exceptionaly beautiful hotel- but if you are not able or willing to spend that much money, you are in the best hands at the Hilton.

  • Stayed: September 2009, travelled as a couple
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1  Thank TacoBellLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarkhill, General Manager at Hilton Naples, responded to this reviewResponded 21 September 2009

We were thrilled to read your kind comments about your pleasurable experience while in Naples, including your stay at the Hilton Naples. Offering feedback is time consuming and we are most appreciative.

Thank you for your patronage, and we hope that you will return soon.

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Reviewed 16 September 2009

I do not know where the 9/8/09 reviewer was, must be a different hotel. We go there evry year and never have a problem. We also get a club floor room, which is probably worth the extra money. The lobby is beautiful. the hotel staff is excellent, and the prices are reasonable.

  • Stayed: September 2009, travelled as a couple
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1  Thank ianjolie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2009

I won a two night stay here, so my sister and I decided to make a weekend of it. It was awesome! Staff was friendly. The hotel, even when first driving up to it, is very impressive! Since we didn't have to pay for the room, we used other services would normally would not have. We used Valet parking, Bell Service (where they handle your luggage for you), and I ordered a Fruit plate and Cheese Plate (in our room waiting for us, picked at it all weekend). All very wonderful services Everything about our room and the hotel was very pampering for us. The beds were super cozy! We did their shuttle to the beach, which at the time included beach chair, water, and cooler, and the front desk gave directions to area shopping outlets. We loved it! We are saving up to go again.

  • Stayed: May 2008, travelled with family
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1  Thank MondialDeVoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarkhill, General Manager at Hilton Naples, responded to this reviewResponded 19 September 2009

Thank you for taking the time to share feedback about your recent stay. As the General Manager, it gave me a great deal of satisfaction to share your kind words with all on our Team. I know that everyone will feel proud knowing that their efforts were recognized.

Thank you again, and we look forward to your return visit.

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Reviewed 8 September 2009

Even though the hotel was supposed to be 100% smoke-free, the first room we got had the stink of smoke everywhere, specially in the restroom. The hotel staff was very difficult at first, but eventually changed us to a different room that did not smell bad. There were a lot of kids running around, and there was a lot of noise at several times during the day. The ladies that clean the rooms were also loud. Every time a neighbor opened and closed a door, our bed would shake. The room service from the restaurant was supposed to get to our room in 20 minutes but was delayed for almost an hour, so we decided to cancel our breakfast order. The hotel was supposed to be near the beach, but it is almost a mile away from the beach, so you either have to take the hotel shuttle or drive yourself. The hotel does provide you with beach towels, beach chairs, and toys for kids to play in the sand, which was nice. It has a parking garage which is very convenient if it is raining. Overall, we were dissatisfied with the experience, and would probably stay somewhere else next time.

  • Stayed: September 2009, travelled as a couple
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2  Thank flatraveller111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarkhill, General Manager at Hilton Naples, responded to this reviewResponded 14 September 2009

Please accept our sincere apology for failing to meet your expectations during your recent stay. Your comments have been distributed to all on the Team, and we will analyze each problem, ultimately revising our standard operating procedures to ensure the problem is not repeated.

A project of replacing door-silencing hardare and adjusting door closer pressure is almost complete and will result in much quieter corridors. Lack of timeliness of Room Service is a very unusual comment and we will investigate the cause so that this is not repeated. The Complimentary Beach Package met with your satisfaction and we are happy that you found the beach to be enjoyable.

Your feedback is valuable as is a tool used by our Team to improve any shortcomings. We would be most pleased if, when you are in the Naples area in the future, you would be our guest and witness the improvements made because you took the time to share your comments.

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Reviewed 24 August 2009

I travel for work and prefer to stay at Hilton hotels. Naples did not disappoint! Fantastic amenities, friendly staff, gorgeous lobby.

The executive lounge was well-stocked; my only complaint was that it was closed and lucked during off-hours. The pool area was relaxing and tranquil, the exercise room well-equipped, and the front desk staff among the best of any Hilton at which I have ever stayed.

Parking is free, and the beach is a short walk or (free) shuttle ride away. I can't say enough about this place.

Stayed: August 2009, travelled on business
1  Thank d_hops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarkhill, General Manager at Hilton Naples, responded to this reviewResponded 28 August 2009

The Hilton Naples Team realizes that it takes time and effort for our guests to share feedback about their stay experience. Therefore, every member of the staff reads each new posting, taking corrective action when constructive criticism is communicated, and appreciatively enjoying a feeling of pride when we learn that we met or exceeded our guest's expectations. Your feedback gives us direction, so we are grateful for reviews posted on TripAdvisor!

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Additional Information about Hilton Naples

Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Naples
#8 Business Hotel in Naples
#11 Family Hotel in Naples
#16 Romantic Hotel in Naples
Price Range: £89 - £316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel
Hilton Naples Florida

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