We came back to Naples for our anniversary, after having a great time in 2008. At that time we stayed at another hotel, but tried the Hawthorn after reading reviews and getting a suite with a full kitchen.
The room is basic but functional, as it was nice to have a full size fridge and microwave to keep and reheat our leftover dinner. Also good was the bed was better than average for a hotel. Free breakfast was also good - where can I get those chocolate chip donuts!
However, we had to move to a different room after our second night. When we first arrived our toilet would flush but appeared to flush slowly. It became clogged when I woke up after the second night (flush with urine only), and went down and got a plunger from the front desk. This unclogged it to some degree, but would not flush down toilet paper when I tested. Maintenance came - but the very young-looking man defiantly does not know much about plumbing. I was offered another room - but was right across from the elevator (and we did not want to listen to that all day and night). After further wrangling we were given another room - with a toilet that worked much better.
This two hour experience soured things - especially since each person we sought for help (two at front desk and maintenance) did not appear overly apologetic for our situation. I did get one quick apology at one point, but overall did not feel the overwhelming service many others on Trip Advisor raved about.
If we go back to Naples, we would rather stay where we did in 2008 (see my previous review of that hotel). Overall, assuming the toilet in our first room is not what is normal, this hotel could be a good option for someone wanting value with a full kitchen. Just put some toilet paper and test flush when you first arrive.....
- Official Description (provided by the hotel):
- Come and experience impeccable service and outstanding hospitality at the best kept secret in Naples Florida. The recently completed renovations, ranging from major room enhancements to public area upgrades, all cater to our guests comfort and satisfaction. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travel Republic (UK), getaroom.com, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Hawthorn Suites by Wyndham Naples reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hawthorn Suites Of Naples Hotel Naples
- Hawthorn Suites Naples
- Naples Hawthorn Suites
- Hawthorn Suites By Wyndham Naples Florida