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“Our Stay”

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Holiday Inn Express & Suites Naples
Ranked #16 of 59 Hotels in Naples
Certificate of Excellence
Reviewed 13 January 2014

We have a big problem at our arrival. First the man at the front desk informed us - WE DON'T HAVE YOUR 04 ROOMS, by a problem of overbooking. Sugested us to go to another Hotel with the same qualification.
When we saw the Hotel, we return quickly to Holiday Inn, and ask to talk with the manager.
After talk with Mr. Dana Williams, General Manager, our situation changed 300%. He talk with us, make all the acomodations and, everybody stays by the first time in Naples, completely satisfied.
These gentleman is a perfect GENERAL MANAGER. Congratulations to him and to Holiday Inn, to have an excellent professional.

WE WILL INDICATE THE HOLIDAY INN NAPLES TO ALL OF OUR FRIENDS

Regards

Marcus Freire
Brazilian Tourist

Room Tip: Our room is completely quiet
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  • Stayed: January 2014, travelled with friends
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3  Thank MDGFreire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPHHotel A, Regional Director of Operations at Holiday Inn Express & Suites Naples, responded to this reviewResponded 15 January 2014

Thank you for sharing your feedback. We're sorry to hear of the problems you had upon your arrival, but are pleased to hear that they were solved in a satisfactory manner. We're strive for top-notch customer service and stories like yours give us a sense of where we are doing well and where there is room for improvement. Thanks for your review, and we hope to see you again on your next visit to Naples.

Paul Sutton
Regional Director of Operations

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419 - 425 of 575 reviews

Reviewed 11 January 2014

We really enjoyed our stay in Naples in this great hotel..It is one of the best Holiday Inn I have been..Many thanks to Ruthlie and Paul..you took care about us I´ve never experienced :) thank you very much that you have made ​​our holiday even more beautiful..many greetings from Mario & Kati..we will come back this year for sure :)

  • Stayed: January 2014, travelled as a couple
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Thank Kathrin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPHHotel A, General Manager at Holiday Inn Express & Suites Naples, responded to this reviewResponded 13 January 2014

Thank you so much for your review. We're happy to hear about your great stay with us, and appreciate you singling out some of our hardworking staff, of whom we are very proud. We're thrilled to hear that you will be staying with us again, and look forward to it.

Dana Williams
General Manager

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Reviewed 9 January 2014

This was a great experience. The lady that checked us in was very polite and had a great sense of humor. The hotel honored a coupon from the travelers guide that was for the previous owners. The breakfast was good the rooms were clean and the location was close to a restaurant we could walk to. If we travel through again, I would make an attempt to stay at this hotel.

  • Stayed: January 2014, travelled as a couple
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2  Thank Larry V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPHHotel A, General Manager at Holiday Inn Express & Suites Naples, responded to this reviewResponded 10 January 2014

Thank you for your kind words. We're happy to hear about your stay with us, and especially appreciate you taking the time to highlight our hardworking staff, of whom we are very proud. Hopefully we'll see you again soon on your next visit to Naples.

Dana Williams
General Manager

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Reviewed 6 January 2014

Wow, it was a very busy time. People were hanging out in the lobby hoping to catch a cancellation. Our room was ready as promised and accommodations were nice. We had room to put my son on an air mattress as the rest of us were female. Lots of outlets for charging phones and iPads.

Breakfast did not flow that well (silverware was near the toaster which was being waited on by a line of people). I think breakfast would have been better had it not been as crowded. A few frustrated families trying to feed their little ones who were not too adept at getting their own food. Too bad it wasn't designed differently - just wasn't efficient. But I say that when the hotel is full to capacity.

A very dedicated Manager, J.R. Moise, was at the desk every morning, every late evening and upon talking to him he was trying to cover for some workers who had quit or called in. Such a nice guy... even when being totally verbally abused by guests trying to check out ... dividing their bills ... etc. It was very busy and he must have been very tired (he was always behind the desk) but he was super pleasant and we enjoyed his smile and helpful attitude at a very hectic time.

I can believe they had complaints about the front desk - I believe there were some extenuating circumstances and I would hope when it wasn't Dec 26 to Jan 1 things would run a little smoother. Would definitely schedule to come here again. Nice and new and clean! Room was dark and hallways quiet. We all slept soundly to 8AM (and we usually wake at 6AM). Kids used the pool and said it was nice!

  • Stayed: December 2013, travelled with family
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1  Thank MsLutefisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPHHotel A, General Manager at Holiday Inn Express & Suites Naples, responded to this reviewResponded 7 January 2014

Thanks so much for your kind words. Our staff worked very hard during a busy time, and we appreciate you noticing. We especially appreciate your feedback regarding the breakfast setup as we are always striving to do better. We look forward to seeing you again on your next visit to Naples.

Dana Williams
General Manager

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Reviewed 6 January 2014

Had a great stay at this hotel. JR the hotel manager went above and beyond to make my stay enjoyable.

Hotel was recently remodeled, bed was comfortable and breakfast was good. The hotel was close to 5th Ave and worked out well for my stay.

  • Stayed: January 2014, travelled as a couple
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Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPHHotel A, General Manager at Holiday Inn Express & Suites Naples, responded to this reviewResponded 7 January 2014

Thanks for taking the time to write your review. We're pleased to hear that you enjoyed your stay with us. We take pride in our hotel and staff, and are thrilled that that has lead to a great stay for you. We hope to see you again on your next visit to Naples.

Dana Williams
General Manager

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Reviewed 5 January 2014

The hotel is very nice (newly renovated) with clean room; and it's conveniently location.
HOWEVER, the service (more specifically, management is terrible).
I stayed 3 nights before new years eve. My room was already paid but at check-out they were charging my card. I explained the situation in the front desk and they promise to take care of the inconvenience. The GM ensured that my card wont be charged; but couple of days later I found charges in the credit card of more than 1000$.
I've been calling and writing email to follow-up on the situation; none of the managers have contacted me to provide any explanation.

Room Tip: avoid staying here
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  • Stayed: December 2013, travelled with family
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1  Thank jbrito954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPHHotel A, General Manager at Holiday Inn Express & Suites Naples, responded to this reviewResponded 7 January 2014

We appreciate you taking the time to share your feedback regarding your recent experience with our brand new hotel.

Thank you for your understanding and co -operation while we worked through some systems and operational challenges during our Hotel opening, which have since been resolved as discussed. Please accept our apologies once again. We are so glad you liked our hotel and hope you had a wonderful stay here in Naples. All of our staff takes pride in providing excellent guest service and we are always willing to go the extra mile to exceed guest expectations. We do look forward to hosting your stay next time you plan to visit Naples.

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Reviewed 4 January 2014

The newly refurbished hotel was very clean and attractively decorated. The staff very friendly, helpful and most accommodating to our needs. The beds were exceptionally comfortable with pillows of different densities to accommodate all levels of comfort. There was one disappointment...it is NOT located "in the heart of downtown" at the 5th Ave shops and restaurants as described on their webpage! It was CLOSE to the shops and restaurants of downtown; a drive of approximately 10 - 12 minutes. You would NOT want to walk this route as it is NOT pedestrian friendly! Other than that, we were very satisfied with our stay.

  • Stayed: January 2014, travelled with family
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Thank valerie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OPHHotel A, General Manager at Holiday Inn Express & Suites Naples, responded to this reviewResponded 6 January 2014

Thank you very much for your review. We're pleased to hear that you enjoyed your stay, and appreciate your feedback regarding the our description. We're especially pleased to hear that you found the stay comfortable and the staff friendly. Hopefully we'll see you again on your next trip to Naples.

Dana Williams
General Manager

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Additional Information about Holiday Inn Express & Suites Naples

Address: 1785 5th Avenue South, Naples, FL 34102
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Naples
#12 Romantic Hotel in Naples
#14 Business Hotel in Naples
Price Range: £95 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Naples 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Naples Downtown offers 124 well appointed guest rooms and suites. Amenities are abundant with a relaxing pool/ hot tub, fitness center, business center, Free Wifi, and complimentary hot breakfast. The property is conveniently located less than one mile from the Historic Naples Downtown district and the pristine Naples Gulf beaches. Abundant shopping and dining located within walking distance. ... more   less 
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Also Known As:
Fairfield Inn And Suites Naples Downtown Hotel Naples
Fairfield Inn Naples
Fairfield Naples
Naples Fairfield Inn
Holiday Inn Express & Suites Naples Florida

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