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“5 star service for 3 star prices”

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Holiday Inn Express & Suites Naples
Ranked #14 of 59 Hotels in Naples
Certificate of Excellence
Greensburg, Indiana
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“5 star service for 3 star prices”
Reviewed 1 April 2014

Hands down, the most unexpected stay at a Holiday Inn I have ever experienced. As the doors open into the lobby of the newly renovated hotel, you wouldn't guess you were at a Holiday Inn! During high peak season in Naples, FL (March 2014) we were desperate for a hotel, especially one that wasn't $400-500 a night! The prices around town were ridiculous. After driving hotel to hotel, we stumbled upon the Holiday Inn, located close to Tin City and a moderately close walk to 5th Avenue shops and dining. The receptionist gave us the price and saw that we were IG members, which knocked off a few more dollars. All of a sudden we were staying for two nights at the Holiday Inn for what one night at a hotel with less friendly staff and amenities would offer.

We were upgraded to a suite, during peak season!!! The room was well equipped with a fridge, coffee maker and microwave. The bathroom was clean and the water heats up SUPER FAST (be prepared). The shampoo and conditioners were of quality and didn't leave my long hair sticky and gross like other shampoos and conditioners can do. When we woke up for breakfast, we were greeted by a USA Today outside of our door. I can't tell you how excited I was. The breakfast was what you would expect for a hotel accommodating the needs of many people of four or five hours. Juices, milk, yogurts, toast, bagels, english muffins, cinammon rolls (get there early for those), and pancakes. The sitting area looked over the pool and got you excited to explore Naples for the day. The general manager cleared the dishes for us, which was refreshing. I love to see the employees who run the show get to know their customers. I could feel his excitement about running this awesome hotel.

The check-in and out went smoothly. We didn't arrive at the hotel until around 10 pm and called to let them know and they said no problem at all.

The only downfall of the hotel was the key cards. Ours would get demagnetized and we would have to go downstairs to get a new one. I ended up with four new cards by the end of my 3 night stay. The concept is novel, just putting your key up to the door, but I did not enjoy that I had to go down and get them recarded all the time.

My favorite thing about the hotel, which I realized was an underrated amenity was the 24 hour coffee and tea station. No matter what time you came in, there was always fresh coffee at our disposal. Not to mention it was really good coffee, not the acidic stuff you find at gas stations.

I can't rave enough about the experience here, I am already planning my next Holiday Inn hotel :)

Room Tip: Become a member. Our King suite was in a corner and we did not have to listen to people walking by.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IvoryKemper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, 3 April 2014
Dear Guest, thank you so much for your raving review! We are delighted you had such a wonderful experience with us! We are very proud of our beautiful newly renovated hotel and our extraordinary service. Thank you for taking the time to share your thoughts with us. We look forward to having you as guest again in the future!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
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English first
Olney, United Kingdom
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 March 2014

We stopped at the hotel after a long days travelling and were met by Brianda on reception, who was very welcoming, full of smiles and very helpful. She was able to find us a room for 4 nights at a reasonable rate which included breakfast. The room was well decorated and well equipped. The breakfast was nice enough but could be busy, JR is very proud of his scrambled eggs and sausage patties. This hotel is in a good location, it is two blocks from down town, where there are shops, restaurants and beaches, you can also be on the I-75 in a matter of minutes. Nothing was too much trouble for an of the staff, JR, Brianda and Ruthie are a credit to the hotel and make it more than just a stay at the hotel, definitely staying here next time.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillyA1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKoplo, General Manager at Holiday Inn Express & Suites Naples, responded to this review, 24 March 2014
Dear BillyA1966,

We are delighted to hear you had a comfortable and enjoyable stay with us. We thank you for your feedback in regards to the hotel and the experience you encountered, as we are always open to suggestions and looking for ways we can better service and accommodate our guests. Thank you for taking the time to write a review about our hotel. We look forward to having you as a guest again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Hampshire
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 March 2014

We were really pleased with our recent stay at the Holiday Inn Express in Naples. It's about a 5 minute drive to the shops and a 7 minute drive to the Naples Pier (a must for an amazing sunset). You will want a car if you're staying here, the walk to shops and restaurants could be a long one. The pool was clean and the pool area was stocked with plenty of towels. This hotel is *spotless*, our room felt brand new. The staff here is incredibly friendly, and the complimentary breakfast adds a lot of value. If we ever return to Naples, we'll come back here!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKoplo, General Manager at Holiday Inn Express & Suites Naples, responded to this review, 24 March 2014
Dear JP,

We are delighted to hear you had a comfortable and enjoyable stay with us. We thank you for your feedback in regards to the hotel and the experience you encountered, as we are always open to suggestions and looking for ways we can better service and accommodate our guests. Thank you for taking the time to write a review about our hotel. We look forward to having you as a guest again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 March 2014 via mobile

My three girlfriends and myself have stayed at this hotel a couple of times during the past few months. We love it! The rooms are nice, the price is right, the staff is friendly, the location is great, and we all have a wonderful time. The breakfast is good and the beds are very comfortable. We will always came back here to stay whenever we are in the area.

Stayed March 2014, travelled with friends
Helpful?
Thank llaurin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, 19 March 2014
Dear Guest, thank your for your review, are delighted to hear you had such a wonderful experience with us! We look forward to hosting you and your girlfriends again next time you are in Naples!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2014 via mobile

I am currently staying at this property, will be here with my daughters for a week total. Not only is this an excellent location in Naples, close to the beach, downtown, dining, but what makes it stand out is the excellent customer service by the staff at the front desk. From the moment we checked in and met Ruthie, who treats me and my daughters like her friends, to the Manager, J.R. Moise, who is always visible and approachable. He can be seen replenishing the breakfast buffet, chatting with guests and behind the desk. He is a gem and has gone above and beyond for us! All the staff is very friendly and helpful. We are thoroughly enjoying our stay here and they have even provided us with beach chairs and umbrella, which has saved us in rental costs. It's nice to have breakfast available and my only feedback would be to improve the offerings, such as the egg product. Having coffee available in the lobby all day is definitely a nice touch! Having wireless in the rooms is also a plus. Great job everyone, looking forward to my next stay. Thank you for making our stay so pleasant!

Stayed March 2014, travelled with family
Helpful?
1 Thank Ermanna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKoplo, General Manager at Holiday Inn Express & Suites Naples, responded to this review, 24 March 2014
Dear Ermanna F,

Thank you for the great comments & feedback regarding your most recent stay with us. We are thrilled that enjoyed your accommodations & the hotel overall. We strive everyday to make our guest feel at home and welcomed. We will definitely share your comments with the entire team. Thanks again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanibel Island, Florida
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 March 2014

Once you can find the hotel, tucked back from the street with no sign on the building itself, you will be pleasantly surprised. The new décor is contemporary and very pleasing. The room (King Bed) was spacious and clean. Pillows are marked with their comfort level - ours were all soft leading me to believe one could request medium or hard. Nice feature. The breakfast is really remarkable. Everything from cold cereal to a pancake machine. You will not leave hungry.

The only weak point is the bathroom. Poorly lit with fluorescent lighting, no make-up mirror and minimal attention to décor, it was almost depressing. I'm sure better lighting would help make it more cheerful and usable for women. On the plus side, the counter is large and the shower is wonderful.

Overall, very nice although a bit pricey for a Holiday Inn Express.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosenmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, 19 March 2014
Dear Guest, we are delighted to hear you had a comfortable and enjoyable stay with us. We thank you for your feedback in regards to the bathroom lighting, as we are always open to suggestions and looking for ways we can better service and accommodate our guests. Thank you for taking the time to write a review about our hotel. We look forward to having you as a guest again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest, Virginia
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 March 2014

We had a King Suite which had been recently remodeled. They thought of everything! Business or pleasure it will meet your needs. Nicely located, but not quite within walking distance to downtown. Front desk staff were extremely friendly and helpful....every one of them. They even has a staff member help with breakfast needs, i.e., get you a fork, clear your table, etc. Stay here. It will not disappoint.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hghstandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviane E, Front Office Manager at Holiday Inn Express & Suites Naples, responded to this review, 19 March 2014
Dear Guest, we are so glad you enjoyed our newly renovated hotel! We will share your comments with the team! Thank you for your review. We look forward to hosting you next time you are in Naples!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Naples

Property: Holiday Inn Express & Suites Naples
Address: 1785 5th Avenue South, Naples, FL 34102
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Naples
#9 Family Hotel in Naples
#12 Romantic Hotel in Naples
#14 Business Hotel in Naples
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express & Suites Naples 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Naples Downtown offers 124 well appointed guest rooms and suites. Amenities are abundant with a relaxing pool/ hot tub, fitness center, business center, Free Wifi, and complimentary hot breakfast. The property is conveniently located less than one mile from the Historic Naples Downtown district and the pristine Naples Gulf beaches. Abundant shopping and dining located within walking distance. ... more   less 
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Also Known As:
Fairfield Inn And Suites Naples Downtown Hotel Naples
Fairfield Inn Naples
Fairfield Naples
Naples Fairfield Inn
Holiday Inn Express & Suites Naples Florida

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