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Naples Bay Resort
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Reviews (1,743)
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All reviewslazy riverbonefish grillmarina viewthe cottagesnaples bayfull kitchenmarilyn sofferhealth clubbedroom cottagepool areatin citywasher dryerboat rentalsshuttle servicetennis courtsmain poolan adult
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1,133 - 1,138 of 1,743 reviews
Reviewed 8 April 2013

My wife and I stayed here for 2 weeks in a 1 bedroom suite. Our balcony backed onto the Canal, which was the only slight downfall, as we didn't get any direct sun, never the less it was lovely. The daily maid service was excellent, and the facilities within the suite were second to none. The facilities on site were superb and we enjoyed using the Bonefish Grill for both dining and just drinks in the evening. The pool facility was ok, a little busy for our liking and a frustration that the Adults only pool was not actually Adults only. We visited the pool on 3 attempts and on each occasion our visit was tarnished by children playing in the Adults pool and also a few parents a little worse for alcohol. Would visit again, but not over Easter.

  • Stayed: March 2013, travelled as a couple
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Thank Local R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this reviewResponded 9 April 2013

Dear Local R,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that you enjoyed our lovely suite overlooking the canal. We value our returning guests and looking look forward to seeing you again.
Best Regards,

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Reviewed 7 April 2013

We stayed here recently for 4 nights and had a great room overlooking the marina. We arrived at the hotel at 10:30 due to having an early flight. We knew that check in wasn't until 4, but the front desk gave us a pool and towel card and directed us to the pool area. We hadn't even been there for 30 min. when they called to let us know that our room was ready. The room was very clean and comfortable. The pool and gym are a short walk from the hotel but you can drive over if needed. The resort fee does add significantly to the price of the room but is worth it if you use the gym and pool. We walked into town most nights to avoid having to look for a parking place on 5th avenue. Our package also included breakfast at the hotel which was great. It is not a gourmet breakfast, but included an omelet station where eggs and waffles are made to order. Would definitely stay here again.

  • Stayed: April 2013, travelled as a couple
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Thank booklover123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this reviewResponded 9 April 2013

Dear Booklover 123,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that your enjoyed your Marina View suite and our buffet breakfast that is served daily from 7am to 11am in our Yacht Club. We value our returning guests and look forward to seeing you again soon.

Best Regards,

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Reviewed 7 April 2013

The Naples Bay Resort was a fabulous destination for our anniversary! Beautiful property; excellent service; close to lots of fun activities; and the water taxi was great fun :-) A little pricey over spring break, but no regrets at all :-) It was a wonderful experience!

Room Tip: The rooms with a balcony overlooking the marina are well worth it! It was absolutely wonderful!
  • Stayed: April 2013, travelled as a couple
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1  Thank KarenandLee330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this reviewResponded 9 April 2013

Dear KarenandLee330,
Happy Anniversary and thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. Should your travels bring you back to the Naples area, we hope you will consider staying with us again. We value our returning guests!
Best Regards,

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Reviewed 7 April 2013

Three boys 6, 5 and 3 did their best to tear apart our 2 bedroom/2 bath/full kitchen. I did my best to mess up the kitchen that was missing a few basics - cutting board, measuring cup/spoon. Returning back after a full day out to the 'new again' space was a simple pleasure but helped make it a vacation. Lots of meals for the boys were turned out and even a few for the grown-ups. Takeaway from Bonefish Grill worked perfectly. All enjoyed the multiple pools, water taxi access and ideal location to downtown. Bonefish Grill is convenient, very good and great bar too. We took our cocktails back to our room several times and nobody seemed to mind since kids made happy hour a challenge. Lazy River stayed open even in the rain and that proved a good choice for restless rained-in kids. Zero rules or supervision at the pool can make it a mad house at peak times, with balls whizzing and tweens wrestling prompted by boozed up dads enjoying the poolside service too.

Room Tip: Liked the marina side vs. louder highway side mentioned in other reviews. But driving to where the kids pools were next door every day became a drag. Adult pool and hot tub on the marina was hidden gem, mostly to ourselves.
  • Stayed: April 2013, travelled with family
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Thank James N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this reviewResponded 9 April 2013

Dear JamesN,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are glad you and your family enjoyed their stay with us. We hope, should your travels bring you back to SW Florida, that you will consider staying with us again so your kids can once again enjoy the Lazy River at our lovely resort.
Best Regards,

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Reviewed 4 April 2013

When we checked-in after an exhausting day of travel, we were informed that an additional $25.00 per day would be assessed as a "resort fee", presumably for use of the pool. We told the person checking us in that we would like to forgo the additional fee and simply not use the pool. She told us that was not possible, the additional $25 per day charge was non-negotiable. We booked our reservations directly through their website. It would have been simple enough for them to disclose the true and correct room charge at that time. It seems highly unethical to me to wait until check-in, when people are exhausted, to hit them up for more money. We checked into the hotel on my birthday. So, Happy Birthday - - that will be an additional $75!!

About the pool, it was a 12 minute walk from our room, across a 4? 6? lane expressway. The pool area was mobbed, far more crowded than the YMCA and public outdoor pools in Massachusetts. Also the pool water was hot, hardly refreshing.

We stayed at this hotel before. But we will never stay there again.

Room Tip: If you have kids and want to use the pool expressly say, "I don't want a view. I want to be close to the pool."
  • Stayed: March 2013, travelled as a couple
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9  Thank PatCraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this reviewResponded 5 April 2013

Dear PatCraig
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience. We do apologize that you were not aware of the daily $24/day resort fee. This fee covers the free shuttle service that we offer to the beach and downtown and back to the resort, along with complimentary beach chairs/umbrellas for you to use at the beach. The shuttle service also takes our hotel guests to the Club should they not wish to walk 8/10’s of a mile (or a 5 minute walk) through a very nice park. The fee also covers free self parking or valet, along with the daily USA Today, and free wi-fi. Our lovely resort is a very popular resort and the 4 pools at the Club are enjoyed by everyone. Our 5th pool is located at the hotel near the Yacht club and is a bit more private. We do value our returning guests and hope that you will consider staying with us again.
Best Regards,

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