We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel, Terrible Food”
Review of Naples Bay Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Naples Bay Resort
Ranked #6 of 59 Hotels in Naples
Certificate of Excellence
Wellington, Florida
1 review
“Great Hotel, Terrible Food”
Reviewed 5 May 2013

The hotel and its staff were great. The gentleman at check-in was very nice and courteous. The housekeeping staff were nice and accommodating. The room was beautiful and clean. We got an upgraded room which was right on the bay. It was very spacious and had a full kitchen which was great. The driver of the their van that took us to the beach was very friendly. The pool area was great and the lazy river was nice for the kids. My only issue was that unless you stayed at the cottages, it was a bit of walk to the pool and gym area. However the vans were pretty much always available so it wasn't that big of a deal.
My biggest complaint were two restaurants in the resort. L'orient had terrible food and the service was terrible for the money we spent. They didn't even have a bartender to serve us alcohol on a Saturday night! Their breakfast spot at their Yacht Club was also not very good. We would have gotten better food at the nearby IHOP. The Bonefish Grill inside was the only place inside that gave great service and food.
We would come back again but not eat at any of the restaurants in the resort. We will just head downtown in the future. Everything else was great.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this review, 6 May 2013
Dear Raj S,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that you enjoyed your room overlooking the bay along with our nice and courteous staff. I am glad that you were able to take advantage of our shuttle which takes our guests not only to The Club, but also the beach and downtown Naples. If guests would prefer to walk to The Club, it is 8/10’s of a mile or 5-6 minute walk though a lovely park.

We take providing quality very seriously and will address our breakfast offering at the Yacht Club with our Food & Beverage Management. Your praises and concerns of the other restaurants will be addressed as they also reflect on our resort.

We look forward to your return visit and please contact me directly so that I can show you that all of us at Naples Bay Resort can do it right.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,585 reviews from our community

Traveller rating
    1,095
    327
    99
    44
    20
See reviews for
554
722
30
50
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (479)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Floral
1 review
Reviewed 2 May 2013

We had a great time at the Naples Bay Resort. We stayed in the cottages and it was perfect for our family and super close to the pool. The resort is clean and beautiful. The gym is great and the pool is great for small children.
The resort is not on the ocean, but it is very close to it and all the beaches are public. It's also very close to beautiful downtown Naples with great restaurants, shops, etc.
We will definitely be coming back!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BL2724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this review, 3 May 2013
Dear BL2724

Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience. We are pleased that enjoyed your stay in our Cottages (your home away from home). We value our returning guests and look forward to your return visit.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 May 2013 via mobile

The perfect get away in Naples romantic relaxing fun love the suites! Grate views the best pools mast visit the spa is wort it all I rent I kayak was the best but you will find more then watt you expect the views art of nature

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weTraveltheworld1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this review, 3 May 2013
Dear WeTraveltheworld1,

Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience. We are pleased that you found our beautiful suites romantic and relaxing. We are very glad that you rented a kayak from our Ship Store and had a great time experiencing the nature of the Gulf. We hope to see you again soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
60014
1 review
Reviewed 29 April 2013

My wife and I have stayed at the hotel since it's opening. Either in a 1 bedroom or 2 bedroom suite. The room design, quality of detail and functionality met our short term and long term stays. It really felt like our home away from home.
The front desk staff, Chef concierge and the bellman get it right. Not only did they ALL do their jobs they do it in a way that makes you feel special.
We are fortunate to be able to have several choices when we travel...Naples Bay Resort is currently at the top of our list.
Dick, Pam and Gracie!

Room Tip: Rooms between (and above) the grand staircase and the entrance to the restaurant give you the best v...
See more room tips
  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this review, 2 May 2013
Dear Dick D,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. I will pass along to Marilyn and the Valet/Bellman that they provided exceptional service to you during your 6th visit with us. We value our returning guests and are pleased that you have chosen Naples Bay Resort to be at the top of your list. We hope to see you again soon!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Signal Hill, California
1 review
Reviewed 21 April 2013

I just had to let it be known, the Naples Bay Resort is a Bayside Gem which offers a unique experience aside a bay marina in Naples FL. The staff is fantastic and to make mention, Front Desk Associate, Erin and Concierge, Marilyn know how to take care of their guests. These ladies will bring a smile to everyone's day and help them to make the most of their stay at the Resort.

This one is a definite repeat destination for anyone who enjoys a beautiful boutique property with waterside amenities and within walking distance to many attractions.

Hats Off to the Naples Bay Resort

Room Tip: Choose a room with a water view - it makes the balcony a plus
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wkramer98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this review, 22 April 2013
Dear WKramer98,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. I will make sure to let Erin and Marilyn know that they provided exceptional service to you during your stay with us at Naples Bay Resort. We look forward to your return!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 April 2013

This is a wonderful property. We stayed in a two bedroom/two bath, full kitchen suite with large patio overlooking the waterway. We only had one night booked, but decided to book another three. The staff are outstanding. I had two requests while there and the items were promptly delivered to my room. I will definitely visit this property again.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelagent2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this review, 22 April 2013
Dear TravelAgent2013
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that you loved your suite over looking the waterway that you wanted to stay another 3 nights! We look forward to your return visit!
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 April 2013

We stayed here for 3 nights after a very busy 2 weeks in Orlando with our children. Such a lovely relaxing finish to our holiday. The accommodation provided is of a very high standard, the facilities on offer are excellent and the location is extremely convenient, especially with the free shuttle service into town/beach and back. We wish we could have stayed longer (maybe next time).

The only very small hiccup we had was, on our booking we requested a two bedroom at the Naples Bay Resort with one double bedroom and one twin bedroom (for our son and daughter). When we got to the room, we had been given a queensize and double bedroom. No twins are available in the hotel. Reception were very accommodating, we were told that we could have 'a cottage' (normally for a min. of 6 nights) and after a short wait for it to be cleaned and a complimentary drink, we checked in.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carrickcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy A, Manager at Naples Bay Resort, responded to this review, 18 April 2013
Dear Carrickcastle,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are very pleased that you found our facilities excellent and convenient to all of the amenities Naples, Florida has to offer. We value our returning guests and look forward to see you again soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Naples hotels
Inn on Fifth
#4 of 59 in Naples
2,452 reviews
Old Naples
Bellasera Resort
Bellasera Resort
#2 of 59 in Naples
1,452 reviews
Moorings
Edgewater Beach Hotel
Edgewater Beach Hotel
#12 of 59 in Naples
874 reviews
Show Prices
Show Prices
Show Prices
Old Naples
Hyatt House Naples
Hyatt House Naples
#5 of 59 in Naples
1,134 reviews
North Naples
Doubletree Suites by Hilton Naples
Show Prices
Show Prices
Show Prices

Been to Naples Bay Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Naples Bay Resort

Property: Naples Bay Resort
Address: 1500 Fifth Avenue South, Naples, FL 34102-3492
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Naples
#3 Spa Hotel in Naples
#4 Luxury Hotel in Naples
#6 Romantic Hotel in Naples
#7 Family Hotel in Naples
#7 Business Hotel in Naples
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Naples Bay Resort 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Hotels.com, Booking.com, Expedia, Priceline, TravelUp, Ebookers, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Naples Bay Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Naples Bay Hotel Naples
Naples Bay Resort Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing