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“A Flawless Stay”
Review of Naples Bay Resort

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Naples Bay Resort
Ranked #7 of 59 Hotels in Naples
Certificate of Excellence
Reviewed 23 December 2013

Just came back from 5 nights and I must say that we had one of the most pleasant hotel experiences in a long time. The first suite they gave us faced the river and had a view of an empty lot and the road. We asked for a change and they gave us a marina view suite that was perfect. If you can get room 312 you won't be disappointed. This one had one bedroom, two bathrooms, a living/dining room area and a well equipped kitchen. The supplies were refreshed daily and all the electronics worked without fail. Also has a nice size patio with comfortable chairs and a small table.
The staff was friendly and helpful.
The hotel has a shuttle that will take you to many locations. We only used it once and it was very convenient. I can't comment on the restaurants since we only had one lunch at the pool bar. It was very good and the bartender/server was very friendly and accommodating.
You can't beat the location. Walk into town in 15 minutes or next door to Tin City for some crabs or a drink. If you want to take a cruise out to the Gulf of Mexico (and we did) that also is right there.
We had a car and went to Marco Island (20 minutes) and to the Everglades for an airboat tour. (40 minutes) Great fun and actually saw a few alligators.
Definitely would return to Naples Bay Resort.

Room Tip: Room 312 overlooking the marina. I believe that all even numbered rooms face the marina.
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  • Stayed: December 2013, travelled as a couple
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1  Thank fosco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Guest Relations Manager at Naples Bay Resort, responded to this reviewResponded 29 December 2013

Dear Fosco,

Thank you for sharing your wonderful comments about the Naples Bay Resort with the Trip Advisor community! Reviews like yours are so important to all of us, as well as those looking for a new location and destination such as the Naples area! Your comments mean the world to us and your appreciation of not only the Naples Bay Resort but the area is extremely appreciated!

I have shared your comments with our staff, and appreciate all your positive feedback. Thank you for your visit, have a wonderful Holiday Season and we hope to see you again soon.

Warmest wishes,
Lisa

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913 - 919 of 1,694 reviews

Reviewed 21 December 2013

This is a nice , comfortable hotel with spacious well decorated rooms with good views , particularly over the marina. It's close enough to walk into town ( 10 minutes to 5th Ave, 35 minutes to 3rd Street South ) and to the beach (25 minutes) . But if you prefer you can take a hotel shuttle which you will be paying for with your daily resort fee.
The staff are very pleasant, helpful and efficient. There is a high end retaurant on site which we did not use but the Bonefish Grill and the Yaught Club ( for breakfast) are good facilities.
The hotel sets itself up to "exceed expectations" which in my view is a dangerous thing to do.
We discovered over the first couple of days that our room had a number of things that did not work at all eg spa bath, bedside light, ipod interface, tv remote volume control . Additionally the in room wifi was a pain to use and the refridgerator sounded like a train. Also, toiletries and coffee were not reliably refreshed. I was on the threshold of reporting all these things when the power supply to the room failed completely. To be fair , the receptionist had us moved to another room straight away and gave us colementary breakfast for the remainder of our stay but the impression of the hotel facilities not being properly managed was already formed and i could not say that our expectations had been exceeded !

Room Tip: Must be a marina view !
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  • Stayed: December 2013, travelled as a couple
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4  Thank Gibsons-42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Guest Relations Manager at Naples Bay Resort, responded to this reviewResponded 29 December 2013

Dear Gibsons-42,

Thank you from all of us at the Naples Bay Resort for your positive review! It is hard to beat the view of the Marina and the easy access to downtown and the beaches, as well as on site shops and restaurants!
We’re glad you enjoyed your visit, yet we hope to improve upon your room experience next time around. Although our overall goal is to exceed your expectations, and while our team regularly achieves that goal, we are certainly disappointed that we missed the mark in several areas of your recent visit. We understand that there are a variety of options to you as a guest and where you reside, that we wholeheartedly apologize for the situations that you spoke about in your review.
We do have a preventative maintenance program that specifically addresses those items you mentioned, as well as a check list that is preformed prior to guest arrivals. We are constantly trying to improve and maintain our guest expectations and through your comments we know where areas of improvement need to be directed.
I thank you again for your input and look forward to hosting you again on your next trip to the Naples area! Have a wonderful New Year and Thank You again.

Lisa

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Reviewed 17 December 2013

This is definitely the place to go if you want luxury, a great location, and a super country club. From the minute we walked into our room and saw the marble tiled foyer with a tray ceiling, we knew that we had chosen a quality location. The remaining room amenities were top quality as well. There were boat rentals right from the pier outside of our room. A five minute walk takes you to the Naples Bay Resort Club. Here you'll find an
exceptional workout facility, two swimming pool areas (one for adults only), and a lazy river with water falls and inner tubes to float in for hours. If you don't feel like walking, the shuttle will take you. There is also a pool area just behind the hotel.

On the grounds of the hotel there are shops and restaurants. We ate at the Bonefish Grill.
The service and food were great. I believe all rooms overlook the water. We'd definitely stay at this location again when we return to the Naples area.

Rodney Duplisea
Bangor, ME

  • Stayed: November 2013, travelled as a couple
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1  Thank MrDBangor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Guest Relations Manager at Naples Bay Resort, responded to this reviewResponded 23 December 2013

Dear MrDBangor,

Thank You for your wonderful review! We are delighted that you enjoyed your stay at the Naples Bay Resort and were able to take advantage of not only the fabulous pools we have at the Resort but our wonderful lodgings and restaurants on site!

As you noted, the rooms are lavishly appointed for your indoor comfort, but the pools and amenities are quite expansive for your outdoor activites! The resort expands over 22 acres which allows us space to accommodate all our guests in luxury!

Even though the Resort is so expansive and really don't need to leave if you don't want too ~~Most do not realize how close we really are to downtown and the beaches!~~ So much to do and see~~not only by land but by sea~~and in such close proximity! On your next visit ~~ you'll need to explore and give us your thoughts...till then thank you again and we look forward to seeing you soon!

Happy Holidays from everyone at the Naples Bay Resort!
Lisa

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Reviewed 12 December 2013

Kudos to the entire staff of the Naples Bay Resort.
Sandy & the wonderful chef at breakfast were
delightful and helpful each morning.
All of the lovely ladies who kept our suite immaculate
Each & every day.
All of the girls at check in helped to make checking in
quite effortless.
We will absolutely return to this wonderful hotel
Thank you all very much!!!!!

Stayed: December 2013, travelled as a couple
1  Thank ollehoundn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Guest Relations Manager at Naples Bay Resort, responded to this reviewResponded 13 December 2013

Dear ollehoundn,

Thank you for your wonderful review of the Naples Bay Resort and our staff. Customer Service is one of our Core Values at the Resort and I am very happy to see that we are continuing to meet and exceed expectations. I will be sure to pass along your positive feedback to Sandy, the Chef, front desk and the housekeeping department. They will be thrilled to have been recognized!.
Try to stay warm! ~~ but remember if you need a sunny place to visit ~~
we await your return! :)

Warmest regards,
Lisa

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Reviewed 12 December 2013

Had our honeymoon here. Lovely place. Rooms where amazing and a couple of nice onsite resturants. Short cab ride to the beach and nice town. Staff very helpful and friendly and the decor in the rooms was high end compared to other hotels in the area.

  • Stayed: January 2013, travelled as a couple
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Thank Theoriginaldixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Guest Relations Manager at Naples Bay Resort, responded to this reviewResponded 13 December 2013

Dear Theoriginaldixy,

Congratualtions on your recent nuptials! We are delighted that you shared some of your wonderful memories here at the Naples Bay Resort! We pride ourselves on our Customer Service and Our Accommodations and are thrilled you enjoyed both. Hopefully we will have the pleasure of hosting you both again in the upcoming years!

Best of Luck and many years of Happiness to you both!

Warmest regards,
Lisa

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Reviewed 4 December 2013

I have stayed at this resort many times in the last several years. What I really enjoy is the pool area that provides great service and alcoholic beverages to your cabana or lounger.

The rooms are well done with modern finishes and all high end with granite and such.

You could almost walk to the downtown of Naples from this hotell location which makes it a great choice if you are going to be eating out alot during your stay.

  • Stayed: December 2013, travelled as a couple
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Thank Christiandibattista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Guest Relations Manager at Naples Bay Resort, responded to this reviewResponded 23 December 2013

Dear Christiandibattista,

Thank you for your your wonderful review of the Naples Bay Resort! It is always a pleasure hosting you throughout the year when in the Naples area!
We pride ourselves on the amenities offered here at the Resort and have to say that our pools really offer something for everyone~~ at the Club -adults only pool, family and children gradual walk-in pool and of course our lazy river! There is Fun or just Relaxing on all levels in the water! The drinks from the Blue Water Grille are quite refreshing and delicious!

Thank you again for choosing the Naples Bay Resort for your retreat!. We hope to see you back at the Resort on your future visits to the South Naples area!

Happy Holidays and see you soon!

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Reviewed 2 December 2013

Pros:Staff is friendly and helpful. All the views are facing a body of water which is nice. Rooms are consistently cleaned well (which I find rare). Furnishings are up to date.
Cons: It's in south central Naples, you'll have to drive or catch a shuttle to the beach and shops.

Room Tip: Ask for an interior room with the marina view. The view is gorgeous!
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  • Stayed: January 2013, travelled on business
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1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Guest Relations Manager at Naples Bay Resort, responded to this reviewResponded 13 December 2013

Dear KarenC,

Thank you for taking the time to tell us about your recent visit with us at the Naples Bay Resort. We appreciate your input and are equally pleased that you enjoyed your view and accommodations!. While the Resort offers a multiple of water views, our guests continually comment on how wonderful the Marina views are; especially when full with a variety of boats to feast your eyes on.
Thank you again for your input on the Resort and we look forwarding to hosting you on your next vist to the Naples area.

Warm Regards,
Lisa

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Additional Information about Naples Bay Resort

Address: 1500 Fifth Avenue South, Naples, FL 34102-3492
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Naples
#4 Spa Hotel in Naples
#5 Luxury Hotel in Naples
#6 Romantic Hotel in Naples
#7 Business Hotel in Naples
#7 Family Hotel in Naples
Price Range: £133 - £486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Naples Bay Resort 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more   less 
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Also Known As:
Naples Bay Hotel Naples
Naples Bay Resort Florida

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