We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place, don't think we'd go back...”
Review of Naples Bay Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Naples Bay Resort
Ranked #5 of 59 Hotels in Naples
Certificate of Excellence
Reviewed 12 June 2014

My husband and I stayed here for a weekend in June, 2014. The hotel itself is very nice and the staff was nice enough and helpful. We stayed in a King Superior Room (with a marina view). We thought our room would be amazing considering the description, but it was just okay ... nothing really special. We stayed at a Hilton the week before, right on the beach, and paid less for a beach front room that we felt was nicer than our room at Naples Bay Resort. Since we didn't go during "peak" season and prepaid, the rate for this room was much lower than normal. I don't think I would pay the higher, regular rate as we didn't feel the room was worth that price.

The shower in the bathroom looked dirty, and there were some small stains in the carpet, so that was a bit off-putting. We also paid a little more for a better view of the marina, but there was a large tree right in front of our balcony so we couldn't see much of anything...

The amenities were great though. We loved the pool area and hot tubs and spent an entire day lounging there. We ordered from the Bluewater Grill while we sat by the pool and the food was delicious! The only annoying part was the distance between the hotel and pool area. I understand the space is limited there, and the main focus is being on the canal, but I guess we didn't realize how far away it was. The nice part was that there were locker rooms right off the pool so that we could change before making the trek back to our room.

We were also concerned that there was a room service charge to our room that we never ordered, but the lady at the desk took care of it right away without any issues. I'm just glad I asked her to print our receipt and checked it first! I also didn't realize there would be a $25 a night resort fee until after we'd already booked the room (it was in the confirmation email), so that would be nice to know before booking since it's not an optional fee.

Overall it was just okay, not terrible, not amazing. We'll definitely go back to Naples but I don't think we'll stay at Naples Bay Resort.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhillipStarling, General Manager at Naples Bay Resort, responded to this reviewResponded 13 June 2014

Amanda C

Thank you for taking the time to write up a review of your time here at Naples Bay Resort. While I am happy to hear that you enjoyed our amenities, I am not satisfied with the fact that you were left unimpressed almost everywhere else. Please email me so that we can come to a resolution privately. I look forward to hearing from you.

#makewaves
Phillip Starling
General Manager
pstarling@naplesbayresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,631)
Traveller rating
Traveller type
Time of year
Language
  • More languages

753 - 759 of 1,631 reviews

Reviewed 11 June 2014

Had a lovely 5 day holiday at the Resort and were delighted by the friendly, courteous staff. All the staff seemed to be enjoying their work which was a great delight to us. Nothing was to much trouble.
We had a great room with every thing we needed for our stay, nothing seemed to be missed.
We very much enjoyed the courtesy bus the beach and the lovely towels provided. The driver always asked us what time we wanted to return so he could come and pick us up. What a great service.
We had our breakfast every morning in the Yacht Club which was always lovely and fresh. It was buffet style which suited us very well. The eggs were cooked there in front of you and you could have them any way you liked.
A wonderful stay and a great credit to all the staff....well done Naples Bay Resort

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank denman144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhillipStarling, General Manager at Naples Bay Resort, responded to this reviewResponded 13 June 2014

denman144

I appreciate so much that you took the time to write a review of your experience with us at Naples Bay Resort. I am also thankful it was a positive one!

Traveling from Nantwich is certainly an endeavor and I'm happy to hear that you were able to unwind during your stay. Our courtesy shuttle is such a convenient feature of the resort and makes beach days so much more relaxing. No need to worry about getting a rental car sandy or really renting a car at all! Really glad you got to take in Breakfast on the Bay. Coffee and boat watching go hand in hand here!

Our staff really do love working here. No place finer than Naples, Florida! We are looking forward to seeing you again soon.

#makewaves
Phillip Starling
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

OUTSTANDING!!!!!!!Staff, hotel, property, ALL beyond expectation! Clean, well equipped, beautiful beautiful grounds~ fun! Wish we could have stayed longer...we will definitely recommend to ANYONE. Can't say enough to explain how wonderful this property is. Additionally each member of the staff went above and beyond in a friendly professional manner. Great JOB NAPLES BAY RESORT!!

Room Tip: be sure to get a marina view.
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cepa259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhillipStarling, General Manager at Naples Bay Resort, responded to this reviewResponded 11 June 2014

Cepa259

Thank you for taking the time to write up your review of your time here at Naples Bay Resort. I especially love reading such vibrant reviews and I shared this with all of our OUTSTANDING team members!

We hope that when you do recommend this place to friends, you join them next time as well. It's always so much fun to have a group of enthusiastic guests enjoying themselves here in the lazy river, on the boats, in the shops, and throughout the property!

#makewaves
Phillip Starling
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

What a find! We were on a road trip and decided that we'd like to stay in Naples for a couple of days as a base for the surrounding area......once we arrived at the resort we quickly decided we wouldn't be going anywhere! What a fabulous resort. Our only regret is that we couldn't stay for longer.

Our room was beautiful and we just wished we planned better to bring provisions with us so that we could make use of the kitchen area. That said the buffet breakfast at the yacht club was delicious and the choice was huge all for a decent price per head. The facilities were awesome in terms of the pool and bar area although you should be aware that it is a walk from the hotel (5 minutes or so max and quite lovely through the gardens)

We made use of the free shuttle into town and our driver was most helpful in pointing out good nightspots and restaurants.

All in all I would throughly recommend this hotel and cannot wait to go back

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fizzymitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhillipStarling, General Manager at Naples Bay Resort, responded to this reviewResponded 9 June 2014

fizzymitch

What a fun adventure you were on. Very glad that you stopped in for a visit with us at Naples Bay Resort! Now that you have a good feel for what we offer, you can take better advantage next time you pay us a visit. We would be happy to provide you with anything else that you may need while you are here.

It's so nice being able to take a stroll to the pool. I personally enjoy that walk and am delighted that you found it relaxing as well. Hope you got a lap or two in on the lazy river for me!

Looking forward to hosting your road trip lodging again soon!
#makewaves
Phillip Starling
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

delightful service hotel very well maintained staff very friendly, helpful, grounds well kept. you can also hire speed boats from one of the shops on the site. their is a yacht club for breakfast. help your self style chief makes you omelettes pick your own kind cereal,s juice coffee you name it it is there.

Room Tip: go for the harbour view. it was very quite, we got upgraded free to the harbour view as it was out o...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhillipStarling, General Manager at Naples Bay Resort, responded to this reviewResponded 9 June 2014

Jackie

Thank you for not only traveling so far to come see us but for also taking a moment to write a review regarding your time at Naples Bay Resort.

Glad that you took in Breakfast on the Bay. It is the most beautiful way to start the day; a cup of coffee, the boats on the water, and, if you're lucky, a manatee or two will pop in to say good morning! You seemed like you truly enjoyed your stay and had everything nice to say. Please let me know what I can do to make your next visit not just a four-star experience but a true five-star stay!

#makewaves
Phillip Starling
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

What a truly wonderful experience at this hotel. I would thoroughly recommend it. I was a bit anxious about some of the negative reviews I had read concerning noise from the road and airport. Let me reassure any potential customers that the local airport is not a main one and mostly private jets which we rarely noticed and they are only every so often and really not a problem. Also it is impossible to hear any noise from the road when outside using the restaurants or pool facilities. The leisure complex is a very short lovely walk away which is no problem at all. Some of the reviews give the impression you are next to a race track. This is not the case. It's a very pleasant walk indeed.
The housekeeping was excellent without exception! The staff were diligent and courteous.
The reception staff were mostly helpful although we did come across one member who was not particularly helpful and came across as rather cold.
The yacht club whee breakfast is served is simply wonderful. The setting was fab and the service amazing. All of the staff were so friendly but one stands out in particular and that was Sandy. She was so lovely and made us feel special and very welcome.
This hotel is first class and the best I have stayed in. Ask for a room over looking the marina. A special thanks to Amber for sorting out our accommodation and being exceptional!
Thank you for a wonderful stay!!

Room Tip: Ask for a Marina room if you can.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhillipStarling, General Manager at Naples Bay Resort, responded to this reviewResponded 5 June 2014

Sarah B

You have done such a wonderful job detailing your time here at Naples Bay Resort and I personally thank you for dispelling some of the remarks regarding noise complaints. I make the walk from the hotel grounds to the Club pool often and never feel that the road is too close by. A quick bike ride or meandering walk down the tree-lined path is both safe and relaxing.

I am so glad to hear that you had a remarkable time interacting with our team here on property. Sandy is such a great person and really starts all our guests' day off right with a smile. Our reception staff are very helpful, like you stated, and eager to assist in making your stay as comfortable as possible. We are so glad that you enjoyed your marina view; it really does make for a unique vacation experience.

Hoping that you come back for another five-star visit!

#makewaves
Phillip Starling
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Best prices (almost by half), best boats( newest in naples), great service( Scott the manager and James are the man! No joke, I work in the high end resort industry...oh by the way, all new boats, touch screen GPS, and surround sound stereo. they go big! Tell them. Paulie sent you. I will take any responsibility if you don't have the best time ever!!

Stayed: May 2014
Thank Panalma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhillipStarling, General Manager at Naples Bay Resort, responded to this reviewResponded 9 June 2014

Panalma

Thank you so much for writing such an energetic review! The entire Naples Bay Resort staff loves your enthusiasm! You can come back and visit any time!!

James and Scott do such a fantastic job getting our guests acquainted with the Hurricane Deck Boats and the technology on-board those vessels. So glad that you got an opportunity to not only take the boat out for a spin but also get to meet some of the incredible team we have here. I absolutely look forward to having you here with us again!

We would love to see any photos you took while visiting us. If you upload them, include #makewaves so we can find them!

#makewaves
Phillip Starling
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Naples hotels
Moorings
Edgewater Beach Hotel
Edgewater Beach Hotel
#12 of 59 in Naples
910 reviews
Inn on Fifth
#2 of 59 in Naples
2,631 reviews
Old Naples
Bellasera Resort
Bellasera Resort
#3 of 59 in Naples
1,476 reviews
Show Prices
Show Prices
Show Prices
Old Naples
Hyatt House Naples
Hyatt House Naples
#8 of 59 in Naples
1,243 reviews
North Naples
Doubletree Suites by Hilton Naples
Park Shore
Hilton Naples
Hilton Naples
#10 of 59 in Naples
1,740 reviews
Show Prices
Show Prices
Show Prices

Been to Naples Bay Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Naples Bay Resort

Address: 1500 Fifth Avenue South, Naples, FL 34102-3492
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Naples
#3 Spa Hotel in Naples
#4 Luxury Hotel in Naples
#6 Romantic Hotel in Naples
#7 Family Hotel in Naples
#7 Business Hotel in Naples
Price Range: £164 - £405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Naples Bay Resort 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TravelUp, Expedia, Hotels.com, HotelsClick, Ebookers, Evoline ltd, Cancelon, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your Naples Bay Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Naples Bay Hotel Naples
Naples Bay Resort Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing