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“Excellent location, service was prompt & friendly & free breakfast was descent.”

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BEST WESTERN Naples Plaza Hotel
Ranked #23 of 59 Hotels in Naples
Certificate of Excellence
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent location, service was prompt & friendly & free breakfast was descent.”
Reviewed 17 June 2013

Location is perfect right of I-75 exit 107. Room was clean, cold air & quiet air unit. Bathroom had plenty of room to move around, excellent water pressure & no problems with water temps. Friendly staff & accommodating. We were able to check in early & late checkout was available. Room fridge/micro worked like a charm! Pool was heated, so kids enjoyed a nightly swim until 10:00pm. Pool towels available upon request. Continental breakfast was plentiful & saved us $$. Close to gas stations, fast food, Walmart, Ross & Total Wines. Clam Pass Beach just down the road a few minutes drive. As we left it looks like hotel is installing new LG 42" flat screen tv's.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank indigofox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, 20 June 2013
Thank you for completing the survey regarding your recent stay at our property.


Glad that our location served your needs during your stay here at The Best Western Naples Plaza Hotel. We are located right in the county center. This is a great advantage to guest who are here visiting or here on business. Lots of restaurants, shopping and area attractions within walking distance of the hotel makes life easy while enjoying the beautiful weather Naples has to offer.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 EXT. 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Chicago, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2013

I stayed for days however I was disappointed at some of their advertised features.The laundry is very old, outdated, rusty, only 2 small washers, dryers take hours to dry.I tryed to use their inadequate computer station and the printer was down the entire time & the 1 computer had problems too.Mgmt.did not seem to be addressing the problem. Why, printers are cheap? They expected us to use front desk for assistance in printing our personal business!Front desk personsonel very gracious & housekeeping too!.Size of hotel should have at least 4 computers and backup printers for this type of emergency.The breakfast I could only rate as average since they only had waffles for warm food,eggs were ice cold,good choice of cereals, pastry, yogurt,juice,coffee creams,milk.Beds,cheap intersprings,no proper mattress cover to prevent the spread of disease & cheap sheets.Pool is great & dining room is nice however no sink to pour your leftover drinks,no place to wash fruit &they don't clean it.Not good for the price!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crystal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, 17 June 2013
Crystal,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We are going to add more computers to the business center in the near future and your comments are very well appreciated. We also must apologize on the printer issue but it has since been addressed and again we apologize for the delay in fixing the situation. Our hotel is currently undergoing renovations and we look to continue to offer a great experience for our guest while staying at the Best Western Naples Plaza Hotel.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give me a call next time you plan to visit our beautiful town again. I would like to compensate you for your previous stay.


Thanks for the feedback,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 13 June 2013

We make it a habit to visit Naples at least once a year. We have stayed in this hotel at least 4 times in the last 3 years. They always have a friendly staff and the rooms include a mini fridge and kitchenette (some rooms have the big fridge and stove). The hotel is about 10 minutes away from Naples peer. Hooters and other national chains are close by. The pool is nothing out of this world, but the heated pool is just amazing. They also include breakfast, cereal, coffee, bagels, waffles etc... and you can't beat the price. We can stay at fancier hotels in the area but we have grown fond of this one. I read many reviews that want upgrades, but this hotel has all I need and like I said before you can't beat the price.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DennisR35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, 17 June 2013
Thank you for completing the survey regarding your recent stay at our property.

Your continued business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Again, Thank you for taking the time for the wonderful comments. We appreciate your loyalty to our brand and can't wait to see you on your next visit!


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamarac, Florida
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 May 2013

Stayed here two nights with my wife and my mother in law who had her own room. The staff was friendly. the rooms had some minor cosmetic issues but overall a great experience. The interior second floor balcony that overlooks the lobby has been walled in but the drywall has not been painted yet. Part of the parking lot is coned off for laying out of the new carpet prior to bringing it into the building, in our hall were some data cables hanging from the ceiling . I say all this not to scare you away, rather to make you aware of the situation. We never heard any construction noise nor were we really impacted in any way, other than some parking places being unavailable. Our stay was good and we look forward to our next visit ,when by then all the renovations will be done.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, 20 May 2013
Thank you for completing the survey regarding your recent stay at our property.

We are currently making renovations to our hotel and am glad to hear that we didn't interrupt you during your stay. We are replacing the carpet. We are also adding more modems through out our property to make the wireless faster for our guest. There isn't any major construction going on so guest shouldn't be bothered by noise in any way while staying at the Best Western Naples Plaza Hotel. Cant wait till you come back and comment on our renovations to the hotel.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza
2396436655 Ext. 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plant City, Florida, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2013

Front desk very friendly and looks newly remodeled. Two best things
Pool was perfect temperature.
Carpet needs cleaning/replaced.
Rooms and hallways need to be aired out and Frabreesed. Had an unpleasant musky odor.
Breakfast choices could be expanded to include a fruit or more healthy choices.
All other employees could take a lesson from front desk as to develop customer service and attitude. Those people act mad.
Found hair all over my pillows.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Melinda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, 16 May 2013
Thank you for completing the survey regarding your recent stay at our property.


We are in the process of installing all brand new carpet in the hotel and cant wait to finish the renovation to better satisfy our customers. I'd like to apologize for the staff that didn't meet our standard when it comes to customer service. Thank you so much for bringing these matters to our attention.


Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 239-643-6655.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 Ext. 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 May 2013

We stayed with a soccer team. Several families had to switch rooms because the carpets were wet from a recent cleaning and the rooms smelled musty/moldy. I kept our window and door open 24/7 and the smell never went away. The pool was green - needed to be brushed and the pool furniture was cracked. The elevators were sketchy and slow. And there were cleaning crews everywhere, at all times, with their trolleys blocking the lobby, elevators, bathroom etc. There was also a semi truck blocking one lane of the entrance all weekend long.
On the plus side, the rooms were big, beds comfortable and the front desk staff were nice. Breakfast was as expected - boxed donuts & pastries, cereal, waffles, yogurt. Hotel definately needs updating. At $55/night you get what you pay for. I would spend $20-30 more to be more comfortable and feel like things were clean.

Room Tip: TIP: try to avoid the 3rd floor as that is where housekeeping is and it is always crowded.
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liecel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, 8 May 2013
Thank you for completing the survey regarding your recent stay at our property.

I'd like to apologize for the cleaning and repairing of the carpets. We are currently working to replace all carpet in the hotel. We would also like to apologize for the disturbance of heavy traffic flow in the parking lot during the busy weekend. To avoid this, please ask to be on the back side of the building. Guest seem to like the scenic lake and pool views. It is also located away from the main highway which help with noise.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 239-643-6655.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
2396436655 EXT513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Maryland
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2013

We went down for business, as we are relocating to the area. The gentleman at the front desk every morning was very nice. The room was clean, although I didn't care for the shower, as it was wheel chair accesible and left for a soaked floor every time we showered. We had a nice size room, 2 double beds. Non-smoking, but hall smelt of smoke the room DID NOT!! The internet SUCKED!! Was the worse ever we were told on numerous occasions it was being fixed, it was very spotty. We were on the 4th floor. The breakfast was ok, nothing too crazy, as weekends there is a little more to offer, but lack luster basic generic food brands. The home made waffels were a hit for like a day or two. The pool was ok, hot tub was great. We stayed a Saturday evening through Thursday. Staff was very nice overall, and the place was CLEAN and to me that is HUGE!!!!
Right off 75 close to Hooters, the BK right near the hotel SUCKED... Ihop and toons of shopping. Located right off of Pine Ridge Rd.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best_WesternNP, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review, 29 April 2013
Thank you for completing the survey regarding your recent stay at our property.


First, I want to apologize for the internet. During your stay we did make updates to our bandwidth which caused the connections to black out for a small limited time. Our internet is up and running. FASTER THAN EVER. Glad we were able to accommodate you with every other need while you stay here with us. Hopefully we can make your stay more enjoyable in the near future.


Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 Ext. 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Naples Plaza Hotel

Property: BEST WESTERN Naples Plaza Hotel
Address: 6400 Dudley Dr, Naples, FL 34105-3849 (Formerly Naples Plaza Hotel)
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Naples
#28 Romantic Hotel in Naples
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Naples Plaza Hotel 2.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
BEST WESTERN Naples Plaza Hotel Florida
Naples Best Western

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