We got married last weekend in Naples and all of our family reserved rooms (a total of 6) at this hotel for their stay. Needless to say, the AAA discounted price we all were given didn't even make this hotel a good deal or worth it given all of the things we experienced.
1. Check-in: It was horrible! 2 of the 6 parties got put into rooms that weren't in their names, credit cards didn't match, room keys didn't work and the discounted price was not documented on the reservations. Some people had to go back to the front desk 2 or 3 times to give a credit card because each time they were told they didn't have one on file. Check-in should be pleasant & easy- It's the first impression!!!!
2. Pool: The pool is very nice, clean and had plenty of chairs to layout on. The hot tub was clean and hot, perfect for relaxing in. The hotel offers small & large pool towels. At 9am we were told there were no large pool towels available. No one else was at the pool, not sure why none were available.
3. Hotel Bar: The bartenders are foreign exchange students, I applaud the hotel for giving them jobs. However they need some lessons in manners and bartending etiquette. The one gentleman, Ivan, takes our $5 bill for a $4 beer and in the midst asks, "can I keep the dollar?" Typically you don't ask to keep the change, if I want to tip you I will do so. The next transaction would've had approx. $0.23 in change, he kept it!
I had ordered a Bombay Saphire & seltzer, which is a drink I order often when out for cocktails. Bombay has a very unique taste, you can tell when it's in your drink or not. I couldn't taste it at all. I even had my husband try it and he said the same thing. I didn't say anything, it was late and I wasn't in the mood to make a fuss. Interestingly enough shortly after I see Ivan filling a Rose's Lime bottle with Taste of Florida Lime. I questioned him on why he was putting one into the other. He said, oh it's a nicer bottle. Well yes it was a nice glass bottle versus the plastic one. But don't be fooled, what he was doing was putting a CHEAPER product into a HIGHER quality bottle to make it appear as if you were getting the better product. Makes me think rail gin is in the Bombay bottle versus the real deal which would explain why I couldn't taste it.
Hotel Food: Due to the hotel construction, the hotel doesn't have a regular kitchen. The bartenders told us the make-shift kitchen located outside the pool gate is actually an old bathroom they converted so they could continue to offer some type of food. Slighty disgusting but okay. Several times we walked by the "kitchen" on our way to the pool and saw trays of food out in the open, uncovered. Once a pan full of bacon was on the ground. There are so many things wrong with this! I am just glad we never ordered any food.
4. Maid service: While our maid service was fine and our room was cleaned every day, there were 2 parties in our group that didn't get their rooms cleaned one night. The explanation they received was "we're sorry, but we were just too busy and fell behind. You'll have to wait until tomorrow" NOT sure why this is our problem but perhaps you should hire more staff.
5. The rooms are old and as people have mentioned they need some remodeling. The bathroom sinks don't train very quickly, the doors don't close correctly so there are gaps, the pillows are mushy (you'll need like 4 of them to prop your head up). If you get an upgraded bed you have to request the remote control and even then it might now work which is what happened to one of our family members. The showers are amazing, very good pressure. There are no screens on the windows, seems like a safety hazard to me. If you have small children you'd have to be certain they didn't open the window and fall to their death. Sounds horrible but let's face the fact that it could happen since they don't have screens on the windows and they slide right open.
6. Check-out: Once again, horrible! The same people who had issues at check-in because of being placed in someone else's room once again couldn't check out because the room was STILL in a diff. name. After a long conversation and more debate they finally checked out. Just a mess!
7. Location: Amazing! Blocks from 5th Avenue and across the street from Tin City. There is a tunnel that goes under 41 which makes access to Tin City safe and convenient. The Bayfront area is very nice and offers some very good restaurants, bars & salons nearby. Plenty of parking for everyone staying at the hotel too.
Doubtful we will stay here again, which is too bad because the location is awesome but the hotel just doesn't have it together.
- Official Description (provided by the hotel):
- Bayfront Inn on Fifth has undergone a multi-million dollar renovation to become Naples only waterfront downtown luxury boutique hotel. Discover our Caribbean chic decor, while your senses are relaxed into a state of bliss. We are conveniently located on 5th Ave., within walking distance to gourmet restaurants, shopping, art galleries and night life. Discover the Naples waterways with a charter boat or one of our experienced fishing captains, located at our 12 slip marina. We invite you to explore the tastes of the tropics with a romantic getaway filled with tropical sunsets. ... more less
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- Also Known As:
- Bayfront Inn 5th Ave Hotel Naples
- Bayfront Hotel Naples
- Bayfront Hotel 5th Ave
- Bayfront Inn 5th Ave Naples, Florida