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“Nice, but WAY overpriced.”

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LaPlaya Beach & Golf Resort, A Noble House Resort
Ranked #13 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersBronze level
Brooklyn, New York
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Nice, but WAY overpriced.”
Reviewed 17 January 2013

We stayed at LaPlaya over New Year's eve weekend. The ambiance of the resort is very welcoming. The rooms are adequate, but very, very overpriced for the quality. I was expecting a luxury hotel and found LaPlaya to be only above average.
The room was spacious, but oddly arranged. The closet was in the bathroom, there was only one sink, and the toilet was next to the shower. We had to take turns to use the bathroom. There was a table and chairs in a corner behind the bathroom that was oddly placed and a waste of space. Also, the door opened right into the bedroom. In most hotels some privacy is provided from the doorway by placing the bathroom to block the view of the bedroom. I found the arrangement of the room to be unusual.
The amenities were few for the price we paid (more than $900/night)
The highlight of the resort is by far the service. The facility was overcrowded but the staff were extremely attentive. We loved Naples, but we will not be staying at LaPlaya next time we come.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank memcdBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 25 January 2013
Thank you for choosing LaPlaya for your New Year's Even destination of choice!

Thank you for your feedback regarding our guestrooms. Typically, we receive high praise on the layout and design of our guestrooms, I apologize it was not to your liking. The team puts a great amount of effort into ensuring we add value to our product, both in terms of service delivered and our facility. We understand we can always do better and in your case it appears we should have.

Thank you for noting the service offered by the team. While your review is not ranked as high as we strive for, this can be a learning tool for our team to always improve our product.

If you have any additional details you would like to share regarding your stay, I would be happy to speak with you further.

Regards,

Jason K. Moll
Director of Rooms
239-598-5114
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (670)
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English first
Kalamazoo, Michigan
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 January 2013

Running away to the South from the cold land of Michigan was something I was looking forward to for a long time. I have traveled extensively throughout the US and Europe and La Playa was certainly a favorite! The staff, facilities, oceanfront rooms and services were all top notch. Everyone on the staff from the people who parked your car to the guys who set up the umbrellas on the Gulf to the staff at the Baleen restaurant were friendly, kind and the "extra mile" kind of people that were wonderful to deal with.
It was beautiful to sip a Mimosa with a wonderful breakfast while overlooking the Gulf of Mexico, spotting dolphins and pelicans as we dined. At night we enjoyed sitting by the outdoor fire pit while sipping on wonderful wine. The food at Baleen was absolutely fantastic and we enjoyed the price fixed menu that provided soup, wonderful grilled salmon with veggies and a lava cake to die for. It was the most pleasant dinner experience one could ask for.
Wonderful massages helped us to relax in the spa (not that we were having any trouble relaxing anyway!) The people in the spa were also very accommodating and professional.
Naples is a great city to visit and the LaPlaya with its beautiful pools, sparkling Gulf waters, exceptional staff and colorful rooms made it hard to leave and board the plane back to Michigan. This was our first but certainly not last stay at the LaPlaya.
It is so nice when a resort gets it "just right" for everyone to enjoy. I always say that travel is investing in memories and I will not forget the wonderful memories that were gained by coming here. The fellow guests who stayed here were also very considerate and friendly.
Thanks La Playa for a beautiful stay....you guys ROCK!!!!! I could not think of one negative aspect of this resort. Anyone who is lucky enough to stay here will enjoy the journey and the destination!!!!! It was a stay that will never be forgotten. Congrats to the entire LaPlaya team for working together so well.

Room Tip: I enjoyed our second floor gulf front room with huge lanai and great views.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathleen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 25 January 2013
Thank you for choosing LaPlaya as your escape from the cold! LaPlaya has certainly become a popular destination for our friends in the north who need a few days on the beach as a break from the snow!

Your review touches on so many experiences that we provide at LaPlaya and on behalf of the team we truly thank you for that. I have circulated your review around the resort as a way to thank the team and show them how important not only our pristine location is, but it all starts with service!

Thank you for your stay, and we look forward to a future visit!

Jason K. Moll
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kennebunkport, Maine
Level 6 Contributor
171 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 January 2013 via mobile

Lovely, relaxing, small resort. We enjoyed our stay immensely. Pricey meals, but great service. Room was lovely and lacking nothing. Valet parking a pain, but everyone has it. Location is great. Romantic escape for couples. The beach is a treasure.... Grounds are very well kept.

Stayed January 2013
Helpful?
1 Thank drsharonleed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 25 January 2013
Thank you for your review of LaPlaya!

We certainly appreciate your feedback, reviews such are yours are very important to us.

We hope that you will choose LaPlaya again for your next Florida Beach getaway!

Jason K. Moll
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grosse Pointe Farms, Michigan
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 January 2013

Our 1st trip to Laplaya will not be our last! The rooms were great with nice balconies. The resort it self is a nice size not to big where you have too many people. I'm big on customer service and this place beats them all, every person who I had interaction was nice, In talking with the staff I found that many of the people who work @ Laplaya our in college and pursuing a degree in the hotel and restraunt management. Go to the beach and they set you up with lounges, towels,umbrellas and tables. And yes I tipped them! Food was also very good whether having a casual lunch or doing dinner at the Baleen! My over all advice would be if your going to Naples stay @ Laplaya!!!

Room Tip: I would suggest people stay in the 3 to 4 story side rooms adjacent from main hotel. We had and ocea...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 12 January 2013
Thank you for choosing LaPlaya for your family vacation this past holiday season! We’re pleased to read that both you and your family enjoyed your time at our boutique resort, particularly the personalized service you experienced during your visit. After all, our entire team knows that you have many options when it comes to your accommodations – so they really do strive to make your visit as comfortable and relaxing as possible. Friendly, attentive service is a key component of any memorable vacation, and we are fortunate to have an experienced team of hospitality professionals who execute a high level of service daily.

Thank you again for your visit and glowing recommendation. We truly appreciate your support – and look forward to welcoming you back in the future.

Kind Regards,

Chris Grossman
Rooms Manager
cgrossman@laplayaresort.com
239.597.3123 Ext. 5916
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
1 review
Reviewed 8 January 2013

Our stay at LaPlaya was wonderful. The rooms and bathroom were spacious, and large balcony overlooking the gulf was the best part. The resort was busy during the holiday season, but the staff was always available to assist and provide excellent service. We kept the sliding door open most of the time and found it to be so relaxing-there was not any noise from restaurant, pool area or beach that affected our peaceful time in the room. The workout facility was very nice also.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 12 January 2013
Thank you for choosing LaPlaya for your recent visit to Naples! Being a beach resort, relaxation is indeed on the menu – whether down on the beach, lounging at the pool, or even from the comfort of your own balcony. Thank you for also commenting on the outstanding service of our staff – we do truly believe that friendly, attentive service makes the difference in any stay.

Thank you again for your visit and for sharing your experience on TripAdvisor. We hope to be of service once again on your next visit to Naples.

Kind Regards,

Chris Grossman
Rooms Manager
cgrossman@laplayaresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 January 2013

Our third Christmas/New Year trip to Laplaya. Once again blown away with the quality of the hotel & location. The weather was excellent and we spent a lot of time on the beach, where the service was excellent. The beach team were, without fail, exceptional - thanks esp. to Tyler, Mike, Sean and Patrick whose friendly service helped set the tone. We ate twice at Baleean (excellent food, superb service from waiter from Columbia (sorry, forgot name)), and a number if times at the Tiki bar, again great service and food. The gym is good, pools great, gardens lovely. We had one small problem, which was resolved by the excellent night receptionist at 2.30 am one morning, no fuss or issue despite the time. Whilst we will take a break from Naples next year and travel to Asia, but we plan we to be back in 2014! We are told that over 80% of guests are repeat visitors - this tells you all you need to know. Many thanks to all of the staff who run a truly excellent resort.

Room Tip: all are good
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jstNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 12 January 2013
First and foremost, please accept a big “THANK YOU” from our entire team for your continued patronage and support of our resort these past three years. The Christmas/New Year’s time is a special time of year to spend with those you love, and we’re honored to have been your destination of choice for these occasions.

While a new year brings some new goals for us here at LaPlaya, our main focus remains unchanged: to provide a well maintained resort with superb food and beverage – all presented by a friendly, attentive staff. It’s great to see that we’ve succeeded with this goal on each of your visits – and we hope to continue to do so in the future.

We hope that you enjoy your trip to Asia this year – and we look forward to welcoming you back to LaPlaya in 2014.

Kind Regards,

Chris Grossman
Rooms Manager
cgrossman@laplayaresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SIDCUP
Level 5 Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 January 2013

My parents always stay at this hotel at all different times of year and never had a bad experience so we decided to stay here for a week in between going to Disney. We had a great time the hotel was perfect in every way and we will go back this year again for 2 weeks. Our parents who have stay in all the different types of rooms said we should stay in the block behind the main building but still having a sea view as the rooms are large and the balconies are huge to sit out once the kids where down. Our kids where 4 and 18months when we stay and the room worked very well, The pools are good but the beach is great and we cant wait to go back.
Dave sidcup

Room Tip: The rooms are on the opposite side of the road to the main building and are beach on lake view which...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 12 January 2013
Thank you for choosing LaPlaya for your Easter 2012 vacation! Being an independent property, we are fortunate to have repeat guests, such as your parents, who help spread the word about what we have to offer here at LaPlaya.

We really appreciate you giving us a try – and are pleased to see that you and your family really enjoyed your visit. Our Bay Tower rooms are indeed a good choice for guests wanting a little extra space; all with great views, private balconies, and still just a short walk across the street to the beach and pool areas.

Thank you for taking the time to share your experience with others. We look forward to welcoming you back as “repeat guests” on your next visit to Naples.

Kind Regards,

Chris Grossman
Rooms Manager
cgrossman@laplayaresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LaPlaya Beach & Golf Resort, A Noble House Resort

Property: LaPlaya Beach & Golf Resort, A Noble House Resort
Address: 9891 Gulf Shore Drive, Naples, FL 34108-2019
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > North Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Naples
#4 On the Beach Hotel in Naples
#5 Business Hotel in Naples
#6 Spa Hotel in Naples
#7 Romantic Hotel in Naples
#9 Luxury Hotel in Naples
#10 Family Hotel in Naples
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — LaPlaya Beach & Golf Resort, A Noble House Resort 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
Step onto the beach from your private oceanfront guestroom at one of the best Naples, Florida beach resorts. Be greeted by cloudless skies, sparkling turquoise waters and white sandy beaches every morning at our Florida beach resort. As a guest of LaPlaya Beach and Golf Resort, this image of paradise is your daily reality. One of Florida's finest resort hotels, LaPlaya rests between the Gulf of Mexico and picturesque Vanderbilt Bay, offering guests a rare chance to experience South Florida's tropical beauty from front-row seats. Compared to most luxury Florida resorts, LaPlaya Beach and Golf Resort reflects the contemporary lifestyle and easygoing attitude of South Florida. LaPlaya Beach Resort is a place where guests can truly feel at home. ... more   less 
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Also Known As:
La Playa Beach Hotel
La Playa Naples Florida
Naples La Playa Beach
Naples La Playa Resort
Playa Beach Hotel
La Playa Beach Resort Naples
La Playa Resort Naples
Laplaya Beach And Golf Resort
LaPlaya Beach & Golf Resort, A Noble House Resort Naples, Florida

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