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“WONDERFUL, BEAUTIFUL, EXCEPTIONAL”

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LaPlaya Beach & Golf Resort, A Noble House Resort
Ranked #13 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersBronze level
Buffalo, New York
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“WONDERFUL, BEAUTIFUL, EXCEPTIONAL”
Reviewed 17 June 2014

I cannot even begin to explain how wonderful this hotel is. It is right on the beach and from the moment you walk onto the property your cares, worries and stresses will be far behind you. Each and every employee was exceptionally pleasant and went out of their way to accommodate us. The beach is beautiful and the pool area is very clean and relaxing. We stayed in room 140 in the beach house. The beach was about 15 steps from our lanai and it couldn't be more perfect. The room was the perfect size and everything was so quiet and comfortable. I can't even think of anything negative about this hotel. Do yourself a favor and stay here. It is totally worth it!!!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JPat14225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 20 June 2014
It’s difficult for us to wish for better attributes that those bestowed upon us in your review title. It’s a wonderful compliment to us that you took the time to share your experience, just as it was our pleasure to provide you with the service and facility that led to your enjoyment. You certainly made a great choice in choosing one of our beachfront lanai rooms. There’s just something special about being able to walk to your lanai and only be a few steps from the beach.

Thank you again for your review and support, as well as your recommendation to the world here on TripAdvisor! We hope to see you again on your next trip to Southwest Florida.

Kind Regards,

Chris Grossman
Rooms Manager
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (673)
Date | Rating
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English first
Billingshurst, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2014

My parents had stayed here before, but this was the first stay (we will be back) for my wife and I. From the moment we arrived, we felt like we were the most important guests there. Valet parking, concierge service, welcoming staff who are happy to joke and tease as well as being some of the most helpful staff I have ever come across. The food is pricey but excellent in terms of taste, presentation and portion sizes, from the bar snakes to the restaurant. Superb views from the 9th floor, dolphins swimming past, pelicans flying and diving. The room was beautifully decoarted and well laid out. All the staff are really helpful, but the guys on the beach are exceptional, taking loungers, towels, chairs, tables and parasoles to where you want them and always with a smile. As I said, we will be back.

Room Tip: Beachfront Premium (floors 9 and above) are well worth the extra
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 20 June 2014
Thank you for your positive review of LaPlaya! We appreciate you following in your parents footsteps in choosing LaPlaya for your recent vacation. Whether interacting with our staff, enjoying superb food & beverage, lounging at the beach or pool, or enjoying the view from your guestroom, we want each facet of your visit to be as enjoyable as possible. After all, we know that you have many choices when it comes to choosing a vacation destination, and we want to show you that you can count on LaPlaya as a great choice.

It’s great to read that you will be back, and our entire team awaits that opportunity to once again provide you with an exceptional experience.

Kind Regards,

Chris Grossman
Rooms Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rhode island
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2014

Beautiful hotel, right on the beach. Very service orientated. Second time guests. This hotel is beautiful, friendly and they can't do enough to help and make you happy. We had a great time, room 341 Pool View King was clean, right near the elevator, and comfy with a nice large balcony. One night our room cards wouldn't work and I called and in a matter of minutes the night manager, Bob M. (from Jersey) came and got us in our room and back in a flash with new room cards. What a nice man!!! Restaurant on site is awesome, I heard there is a new Chef and they are lucky to have him cause he is great! Valet guys are so helpful since we didn't have a car, they got to where we wanted to go. Gail did everything for us and we didn't have to worry about anything. (concierge). Beach is clean as well as the pool areas. We had a wonderful time celebrating our 39th Wedding Anniversary, in Baleen's we received a picture of us and one free dessert. Previous year they gave champagne in your room but not this year which is ok by us cause we're not big fans of champagne but red wine instead. Last but not least, the maids are fantastic. Room was always stocked, cleaned and we never had to wait for our room to be cleaned. These girls are very friendly and genuinely nice. I think they work hard and I cannot praise them enough for all they do. It makes a difference believe me.

Room Tip: I like the Beach House rooms as it's closer to the beach. But no room is not that far away eit...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RhodeIslandCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 20 June 2014
Anniversaries are the perfect occasion to celebrate, and at LaPlaya we certainly do not underestimate our responsibilities in making sure you and your spouse have a wonderful visit. As a full service boutique resort, there is no greater compliment than a guest returning to us for a repeat visit – especially for those events that have great significance in your lives.
It’s a pleasure to read that your recent visit was just as great as the first, and we will enjoy sharing your positive comments with the staff. Our new Executive Chef Carlos Torres will appreciate your praise of our Baleen experience, as will our housekeeping team regarding their timely and friendly service.

We hope to see you again for your 40th! Please let me know when you are looking to return – I have the perfect red wine to help celebrate the occasion.

Kind Regards,

Chris Grossman
Rooms Manager
cgrossman@laplayaresort.com
239.597.3123 Ext. 5916
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coral Gables, FL
Level 5 Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 June 2014

It is pricey, but worth it. You really do not have to ever leave the hotel. Breakfast is served overlooking the beach, from there you go directly to the beach to relax, take a walk on the shore, or a dip in the ocean. The rooms and bathrooms are roomy. The beds are very comfortable and plenty of space to put away your belongings. The staff is very friendly.
We did not use the spa.
You really need a car if you want to venture out into downtown Naples or catch a movie.
If you are looking for a place to stay on the beach, this is it.

Room Tip: The rooms by the pool are noisier and damper but for a family with children is a great option. The...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LilianaEmilio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 20 June 2014
Thank you for making a return visit to our resort, and for once again taking the time to share your experience on TripAdvisor. Not only do repeat guests help us gauge how we are doing over time, but we also believe their reviews do the same for other travelers considering LaPlaya. Whether lounging on the beach or relaxing in your guestroom, we want you to be able to count on us for a great visit each and every time.

Thank you again for your visit and support. We hope to welcome you back soon.

Kind Regards,

Chris Grossman
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level 4 Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 June 2014 via mobile

I researched and researched looking for a luxury resort on the beach. We choose La Playa from the reviews but I never read anywhere about how really old the hotel is. We had an oceanfront room in the Beach House but had to check out on the first day because the a/c unit was so loud. I mean really loud. It ran the entire time and was louder than a fan in a bathroom but the sound was in the entire hotel room. It really was nerve racking loud. They said all rooms in the Beach House sounded like this and that we could switch to a room in the tower but they don't have 2 beds just a king bed and pullout. Well we had 4 people and we are all adult sized so a pullout just wouldn't cut it. I am not sure why there are no 2 queen beds in the tower rooms.
Also, the Beach House was old feeling in general. The ceilings are low and the halls dark and dreary. Almost creepy. There were nicks and scuffs everywhere. The elevator was old and dingy with chips on the door. The room towel holder was not attached to the wall. The pool chairs were old looking. There was leaves in all of the very small pools. It was just weird. Definitely did not feel like a resort. The beach kayaks and other beach equipment looked run down and had dirty water sitting in them.
The beach was beautiful and we really wanted to stay but we couldn't have slept with the crazy loud a/c and felt very uncomfortable with the hallways
This really ruined my one vacation this year. We left and had to find a new location which has made for a very unpleasant vacation.
The noise and the fact that La Playa is really old needs to be made more public. I just can't believe no one else feels the same. If you decide to stay there, bring ear plugs and don't expect anything modern.

Stayed June 2014
Helpful?
13 Thank 88Traveltime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 13 June 2014
Thank you for initially choosing our resort for your recent visit to Naples. We understand that many of our guests spend a lot of time researching and planning their visit, and we certainly do not want any guest to be disappointed with their choice upon arrival. It’s unusual for us to have a guest leave our resort due to dissatisfaction after a few hours on property, and I am just sorry that we were not able to offer a suitable solution.

It's clear from your comments that your main reason for disappointment is a perception of certain areas being old or not well maintained, and for that we offer our apologies. Your comments are not typical of the feedback we are accustomed to, and certainly not indicative of the personal mission of our management team and staff. Investing in our staff and property is a continuous endeavor, which has recently included redesigned guest rooms, upgraded beach furniture, pool deck enhancements, and the introduction of a koi habitat in the small retention pools (the source of those unique leaves you saw).

Despite continuous improvements, we do aim to stay true to our history and “Old Florida” theme in our new selections, and this often means we do choose items that favor a classic residential look over ultra sleek and modern. With all these choices, as well as facility architecture and even the audible level of an air conditioning unit, we understand that they are subjective to each particular guest's preference and tastes. That being said, we should do a better job of making sure we catch any nicks and scuffs, as we certainly do not want that to contribute to negative perception. I will also share your comments regarding the beach rental equipment with our team. While not something we have heard before, we don’t want another guest to feel the same way as you did in regards to the upkeep of the equipment in that area.

We want to exceed the expectations of each and every guest that comes through our doors, and we understand that we can always do better. We will never stop progressing, as this is the only way that we can continue to grow -- and in turn offer the best guest experience possible. A review such as yours, while very disheartening to our team, can only serve to strengthen us. We are always looking to adapt and improve upon your experience, and we use feedback like yours as an important tool in this process. Again, please accept our apologies that our resort was not the right fit for you and your family, and that we were not able to find an alternative that met your needs. I can only hope that our paths cross again at some point in the future, as we’d like the opportunity to turn your visit around and be the subject of your first positive review on TripAdvisor.

Kind Regards,

Chris Grossman
Rooms Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2014 via mobile

We choose to stay for 10 days which seems to be longer than most, during this time the service was consistently excellent, nothing was to much trouble, and at times certain members of staff went above and beyond our expectations, we would highly recommend it, to anyone without any concerns, and we look forward to returning

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 12 June 2014
Thank you for your positive review of LaPlaya! A ten day visit is a great length of time to allow yourselves to truly relax and rejuvenate, and is a popular length of stay for our guests from the UK. It’s wonderful to read that the service you received during your extended stay was consistently excellent, as we want you to feel at home during your time as our guest. Your review and recommendation are most appreciated, and we hope to have the pleasure of welcoming you back the next time you visit the U.S.

Kind Regards,

Chris Grossman
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

My husband surprised me with a romantic weekend to Naples. It was my first time and living in Florida for the past 20 years I thought I've seen pretty beaches, but I must say our sunset dinner on the beach was pretty spectacular. Lobster and champagne on the beach and the staff was so gracious and accommodating. We cannot wait to return!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leslie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris G, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 12 June 2014
Often the spur of the moment trips prove to be the best when it comes to a quick weekend getaway! We’re pleased that your husband chose us, and that your visit proved to be spectacular. Thank you for also commenting on your dining experience at Baleen – great drinks, superb food, and that amazing sunset make a great combination.

We hope to welcome you back for your next Florida stay-cation!

Kind Regards,

Chris Grossman
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LaPlaya Beach & Golf Resort, A Noble House Resort

Property: LaPlaya Beach & Golf Resort, A Noble House Resort
Address: 9891 Gulf Shore Drive, Naples, FL 34108-2019
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > North Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Naples
#4 On the Beach Hotel in Naples
#5 Business Hotel in Naples
#6 Spa Hotel in Naples
#7 Romantic Hotel in Naples
#9 Luxury Hotel in Naples
#10 Family Hotel in Naples
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — LaPlaya Beach & Golf Resort, A Noble House Resort 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
Step onto the beach from your private oceanfront guestroom at one of the best Naples, Florida beach resorts. Be greeted by cloudless skies, sparkling turquoise waters and white sandy beaches every morning at our Florida beach resort. As a guest of LaPlaya Beach and Golf Resort, this image of paradise is your daily reality. One of Florida's finest resort hotels, LaPlaya rests between the Gulf of Mexico and picturesque Vanderbilt Bay, offering guests a rare chance to experience South Florida's tropical beauty from front-row seats. Compared to most luxury Florida resorts, LaPlaya Beach and Golf Resort reflects the contemporary lifestyle and easygoing attitude of South Florida. LaPlaya Beach Resort is a place where guests can truly feel at home. ... more   less 
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Also Known As:
La Playa Beach Hotel
La Playa Naples Florida
Naples La Playa Beach
Naples La Playa Resort
Playa Beach Hotel
La Playa Beach Resort Naples
La Playa Resort Naples
Laplaya Beach And Golf Resort
LaPlaya Beach & Golf Resort, A Noble House Resort Naples, Florida

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