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All reviews gumbo limbo the grill mineral pool sushi bar club level family pool four seasons an umbrella beach restaurant turn down service beautiful hotel valet parking golf resort gulf view room pool staff watching the sunset lobby bar
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Reviewed 12 February 2014

This resort has been updated top to bottom
Paint, carpeting, beds, electronics, bars
The staff are fabulous. Know you by name. Super attentive, courteous, and all seem to love their jobs
Food is very good too
Don't miss the beach

  • Stayed: February 2014, travelled on business
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Thank networkConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

We stayed here a year ago, and I was anxious to see how the intervening room remodels had gone. Our room looked great, although it was a smaller one than we had stayed in a year ago. We did have a nice view from the 12 th floor, though. This particular room was bit smallish, and it was odd in that only one side of the bed had a nightstand, as the bedside is right next to a door to an adjoining room.

A desk area now has more electrical outlets - on the lamps, which is nice for charging all the requisite electronics we all now travel with. A small business center on the lobby level provided a few services I needed. There is an extra charge for WiFi in your room, a practice that continues to annoy me, as a fee seems to be common in more exclusive properties, while free in mid-price ones.

I received two services at the Spa, and everything there was top notch, as expected. It's a lovely facility and the staff is great. It's a huge property, and we were there at the high season, so the valet area was always very busy, although a call or text from your room speeds things along a bit.

Things just "work" at the Ritz, which is why it's a pleasure to stay there. The staff is obviously highly trained, although I did get a chuckle from the scripted lines recited by the room service staff - mostly sounding stilted coming from folks for whom English is a second language. This is not at all to say that the staff is not sincere, as I think they all seem to enjoy their jobs.

Speaking of room service, it was always quick and accurate. The only negative would be that the fries were not hot and seemed old-ish, but then again, I didn't love the fries when we got them at the Poolside restaurant, so maybe it's just their cooking method/potatoes.

When you're at the Ritz, nothing is a problem. If only the rest of the world ran this way!

  • Stayed: February 2014, travelled as a couple
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Thank newharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2014

We have been to the Ritz many times and always enjoy returning. The service is excellent, the hotel and the rooms are in great shape. Perfect pool area, beach access, restaurants, breakfast. In summary, everything is just close to 100%. Unfortunately, the prices have come up a lot over recent years. Too many people seem to like this spot.

  • Stayed: April 2013, travelled as a couple
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Thank mksgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

Wow, this hotel was great and I enjoyed my stay. I had a coastal view room and the view was good enough for me. I always walk on the beach for sunrise and sunset so the view was not that important to me, however I could somewhat see the ocean. You can't beat the location. It is a short walk on the grounds and walkway to enter the beach but it is far enough away from the public beach to feel private. The hotel grounds are beautifully landscaped and there were new floral arrangements daily inside the hotel. The rooms were amazing! They were very spacious and nicely decorated. The bed was very comfortable and the pillows were perfect. The bathroom was so beautiful and elegant as well as spacious. The staff was very friendly and helpful. I would definitely stay here again!

Room Tip: I had a coastal view room facing North with a view of the courtyard but I could also see the ocean and walkway to the beach. I was on the fifth floor and the view was fine. I spent more time on the beach than the room so it wasn't worth the extra expense for a better view. However, if the view is important to you, get a gulf front or beach front room. You can sit on the balcony and enjoy your morning cup of coffee.
  • Stayed: February 2014, travelled on business
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1  Thank RHtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

It's a beautiful hotel on a lovely beach but what I'll remember is the considerate service we got at the front desk. My travel agent booked us an oceanfront room but forgot to specify a king-sized bed. They had only a room with two beds. I never complain about stuff like this, particularly when it wasn't the hotel's fault.

I did say I wasn't happy. Without argument they upgraded us to a suite at the same price. That kind of consideration was evident at every level of this hotel.

That said, it is a large hotel, popular for weddings and business meetings. That means more noise. The ritz is a "U" shape facing the beach and even on the 10th floor you could hear people outside at ground level late at night. You can't hear it with the balcony doors shut but we liked listening to the ocean, rather than some coordinated corporate 'whoop' that seemed to be the motivational chant for one company or another.

The breakfasts here are far beyond the usual hotel fare and the bar overlooking the beach is just a great place to watch the sunset or a place to bring a cup of coffee early in the morning.

Every single person you meet here, from the parking valet to the concierge is just tremendous and that alone would make us go back.

  • Stayed: January 2014, travelled as a couple
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Thank bruce b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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