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“Excellent stay!”

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The Ritz-Carlton, Naples
Ranked #9 of 59 Hotels in Naples
Certificate of Excellence
Burlington, Vermont
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent stay!”
Reviewed 13 March 2014

I stayed here for a business trip with my husband. The customer service is phenomenal. It started with Katherine checking us in and getting us a room that made us happy. We overlooked the pool area and beach. Every person we encountered was friendly and helpful. What more can you ask for?

  • Stayed March 2014, travelled on business
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    • Cleanliness
    • Service
Helpful?
Thank Brady8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Middletown, Rhode Island
Level 6 Contributor
111 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 12 March 2014

We were fortunate to have some Marriott Rewards available and decided to use them at the Ritz in Naples Florida. They have just undergone a multimillion dollar renovation that is quite spectacular. The rooms were beautiful, we had a great water view over looking the beach. Every corridor was complete with great carpeting and artwork to compliment the decor. No detail is missed.
We ate one day poolside, one day ocean side and one evening we dined in Bites. A beautiful spot right at the grand entrance to the hotel. Every meal was excellent.
I highly recommend this hotel for a special stay.

Room Tip: Ask for oceanview.
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank barbararadebach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
104 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 11 March 2014

Stayed here for a long weekend and loved every minute of it. It was very hard to leave. This hotel lives up to the Ritz name as is not always the case for every location. The pool area and beach are beautiful. Stayed in a 1 bedroom suite overlooking the gulf. Beautiful sunsets and overall the room was perfect. Lost of space...huge walk in closet and 1.5 baths. Needed to have a suit dry cleaned it was ready in 2 hours!! Room service was very fast as well. Had a wonderful couples massage and the spa facilities were very relaxing. All of the staff is so friendly. They remember your name and what you like to drink etc etc...They really make you feel special. The relaxation pool is the way to go. No kids and they wait on you hand and foot. Ate lunch by the pool and at Gumbo Limbo and the food was great. Also had drinks in Dusk almost every night. Dusk is very nice upscale lounge. The back deck is beautiful and the whole place is very cool. On Saturday night they had a live band in the lobby lounge which was very good. When in Naples there is no place I would rather stay. Will most definitely be back!!!

Room Tip: 1 bedroom suite facing Gulf is beautiful!!
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montclair, New Jersey
Level 5 Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 March 2014 via mobile

I hadn't stayed in this hotel for over 10 years and find it to be one of the nicest large conference hotels I've been to. In some areas it seems past it's prime but the service the accommodations are very nice. The pool area bars be Jerauld very nice both for business and for friends or family. The conference area is very nice and the support staff that works with you is very helpful.

Stayed February 2014, travelled on business
Helpful?
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRitzCarltonNaples, General Manager at The Ritz-Carlton, Naples, responded to this review, 12 March 2014
Thank you for submitting your detailed review of The Ritz-Carlton, Naples. We take pride in providing exceptional customer service to our guests and I am pleased to know that you experienced our commitment to these values during your stay. I am also delighted to know that you enjoyed our Poolside Café and our newly remastered guest rooms. However, it is disheartening to hear you feel some areas of the resort need more attention. During the summer of 2013, the resort went through a refurbishment which included a complete overhaul of all 450-guest rooms, suites, and corridors, and three dining outlets.

We truly appreciate your comments and hope you will give us another opportunity to welcome you back in the future.

Sincerely,
Jon McGaunn
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 March 2014

The Ritz-Carlton Beach Resort is one of the best Ritz Carlton properties I have stayed at; recently remodeled and very nice. Service was outstanding, atmosphere was elegant and relaxing. Restaurants are all good. Had a an issue at one restaurant and the hotel took care of it immediately. I travel a lot for business and pleasure and I definitely would recommend this hotel; I want to go back and stay longer! Great gold near by and restaurants in Naples are to die for.

  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank kgrotenhuis23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauderhill, Florida
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 March 2014

From the moment you turn off Vanderbilt Beach Road, you know you have arrived at the Ritz and that ultra comfort, excellent service, top quality dining and true elegance awaits you. Greeted by Tom as I pulled up, the next time I would have to lift a finger is only to pull the drapes before bed. Jeffery, carried our luggage to the room, but not before a welcome drink and a quick tour of the magnificent property pointing out all to be had, see or do. Each encounter with staff was exceptional and the customer service deserving of royalty . The Ritz knows how to make each guest feel regal. The staff on the 14th floor club level were superb! Harold, Barbara and the rest of the team give 5-star white glove service. At the beach, Lynne is THE BEST. Sit back relax, she takes care of the rest. With a full view of the Gulf from our suite on the 14th floor, watching the sunset was spectacular. Sorry Key West, but your sunset is not a Ritz Naples sunset...LOL. Thanks Ritz Naples, this was a great birthday weekend with the wife and no kids! See you again real soon! You earned it.

Room Tip: Spend the extra money and stay on the 14th floor club level which offers all inclusive food, beer, w...
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank JBeckford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenixville, Pennsylvania
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 March 2014

It is reasonable to expect a first class experience when staying at a Ritz Carlton or Four Seasons property, and sadly, this was not the case in my recent stay. The check-in process was a complete mess. Lengthy wait, only to find out that my room was not ready. I was told that I would be called when it was ready. Waited in the lobby 2+ hours. Call never came, and I had a meeting to attend. I checked with registration desk and it *WAS* ready. That evening, I tried to get some sleep around 10:30, but the noise level was high. The walls are thin and the doors do not provide adequate sound blocking from the hallway. I had to use the room fan to create some white noise. I'm used to that at a $70 a night hotel, but not the Ritz Carlton. The lighting in the room was also inadequate. On the plus side, the bell staff was courteous and professional. Overall though, a less than stellar experience.

Room Tip: Bring earplugs or ask for a quiet room. Don't assume that your room will be ready until 4PM.
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  • Stayed March 2014, travelled on business
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    • Cleanliness
    • Service
Helpful?
3 Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRitzCarltonNaples, General Manager at The Ritz-Carlton, Naples, responded to this review, 9 March 2014
Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Napes. I am sorry to hear that your experience with us was not what you would have hoped. We take great pride in the cleanliness of our resort and to ensure that all guest rooms are clean and ready for our guest’s arrival, check-in time at the resort is 4 p.m. Check-in and out times are listed on our website and reservation confirmations.

Additionally, I appreciate your comments regarding noise from the neighboring room and will address this issue with our engineering department.

Once again, thank you for your feedback

Sincerely,
Jon McGaunn
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Naples

Property: The Ritz-Carlton, Naples
Address: 280 Vanderbilt Beach Road, Naples, FL 34108-2371
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Naples
#2 On the Beach Hotel in Naples
#4 Family Hotel in Naples
#5 Spa Hotel in Naples
#6 Luxury Hotel in Naples
#11 Romantic Hotel in Naples
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Naples 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on the pristine white sands of Southwest Florida’s Gulf Coast, The Ritz-Carlton, Naples is a Five Star, Four Diamond beach resort that appeals to today’s sophisticated traveler with an array of pampering amenities. With stunning views of the Gulf of Mexico, the resort offers a variety of innovative dining experiences, a luxurious, 51,000 square-foot world class spa, two heated pools, a high tech entertainment lounge, an interactive environmental children’s program and a wide selection of beach activities and water sports. Only three miles from the beach resort and accessible by a convenient hotel shuttle, the 295-room Ritz-Carlton Golf Resort is ranked as the #1 golf resort in Florida by Conde Nast Traveler magazine and as one of the 15 best luxury golf resorts in North America by Golf Digest. The golf resort is home to a pair of 18-hole signature Greg Norman golf courses at Tiburon and hosts the annual PGA TOUR Franklin Templeton Shootout. ... more   less 
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Also Known As:
The Ritz-Carlton, Naples Hotel Naples
Naples Ritz Carlton
Ritz Naples
Ritz-Carlton Naples
The Ritz-Carlton, Naples Florida

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