excellent service helpful staff, clean nice breakfast good location and no smoking a plus for us. clean rooms and pool area. Air conditioner was a little noisy semend to have a little vibration, maybe front cover?More
excellent service helpful staff, clean nice breakfast good location and no smoking a plus for us. clean rooms and pool area. Air conditioner was a little noisy semend to have a little vibration, maybe front cover?MoreShow less
Thank you for taking the time to give us a review. We are pleased to hear you had a good stay and thanks for the input about the AC unit...we will definately check the front cover to see if it has come loose.
I hope we see you again when you are in the Naples area.
everyone at the hotel was very Friendly and the place was very clean. The location was great and plenty of places to see and eat at around the hotel. Lots of shopping locations and everything you can possibly need was near by.
Thank you for the wonderful review of our Hotel. We are very pleased to hear you had a great stay and that everything was close by for your to enjoy.
Please come stay with us again.
For an overnight trip to Naples, this worked well. The location was central to many activities in the area making traveling convenient. The hotel was clean and well maintained. Staff was helpful with any concerns.
Thank you so much for giving the Hotel a good review. It is always a pleasure to hear that our guests were happy with their stay. The rooms were clean and the staff was friendly. These two things are so important when you are travelling.
I hope you will get a chance to visit us again.
poor. room attendants had problems communicating. they told their mgr that I had the dnd sign on my door. I did not. The second day I actually met with the room cleaning person and asked her to get to my room to clean. She didn't speak English but nodded as if she understood me. My room wasn't cleaned again on the second day. Again, the manager said my dnd sign was on the door. I said I'm not going to argue with you but could someone please clean my room. There was a male manager who brought me clean towels and took my trash for me. That was accommodating.
I truly apologize for the miscommunication with the housekeeping staff. Unfortunately the housekeeper did not quite understand exactly what your needs were. We have discussed the issue and we will use it as a learning tool for all the new housekeepers.
I have send you a personal e-mail explaining further and hopefully making the issue a little better.
Once again my sincerest apologies for the miscommunication.
Before going to the pool, go to Front Desk and ask for towels. There was no towels there during my stay. Very nice complementary breakfast, good coffee. Quiet and nice place, better go in low season. Close to a lot of restaurants and not to far from downtown.
Thank you for the great review of our Hotel. One of our features is that we are so close to everything there is to do in Naples and our guests really enjoy that. I am very glad to hear that you had a great stay.
The reason we keep the towels inside and not at the pool is due to the humidity most days the towels get damp if we leave them out by the pool.
I hope you will come back and stay with us again.
Great staff, breakfast, room and location. Reserving a place online and over the phone always leaves the jitters. You never know what to expect when you arrive. You cannot get accommodations and world class service for the price. We will definitely stay here the next time we are in Naples.
Thank you so much for the wonderful review of our hotel. It is comments like yours that makes us strive even harder to give great service because we know how much our guests enjoy staying at our Hotel.
Please come back and stay with us again.