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“Nice location, but hotel is just ok”

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Residence Inn Naples
Ranked #27 of 59 Hotels in Naples
Certificate of Excellence
Reviewed 17 July 2013

My family and I stayed in the Residence Inn Naples over the Fourth of July weekend. We enjoyed the location of the hotel and our studio room was very comfortable for us. Upon check-in, Odalys gave us a really hard time. I understand the need for security, but I felt we were treated poorly. When I inquired about switching to a different room, my request was immediately dismissed. At least humor me and pretend you’re searching for another room!! The breakfast buffet was not as good as other Resident Inn locations I’ve stayed at. Plus, the layout of the breakfast area makes getting breakfast inconvenient (especially if crowded). The hotel is within a short drive to 3rd and 5th Avenue Shopping/Dining, Tin City, and the beach. Lots of local restaurants have wonderful early bird specials. We tried Pate’s one night (at the Ramada down the street) and loved it. This hotel has a great location (if you don’t care about being on the beach) and our room was nice, but I would probably not stay here again given the breakfast and front desk service.

Room Tip: Don't bother asking for a good room... service at desk is not great.
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  • Stayed: July 2013, travelled with family
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Thank babie22559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RSWNA, Director of Sales at Residence Inn Naples, responded to this reviewResponded 24 July 2013

Thank you for taking time to write about your recent stay. We very much appreciate your honest and candid feedback, and want to apologize for the poor treatment you felt you recieved. The hotel normally sells out over July Fourth weekend, which limits our ability to offer room changes and upgrades, but it sounds like we could have done a better job of handling your request. Also, sometimes our guets all decide to eat breakfast around the same time, which cannot be prevented, so we apologize for the crowded dining room as well. All of your comments will be shared with our staff, and we hope you will reconsider your decision about not wanting to return.

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275 - 281 of 512 reviews

Reviewed 14 July 2013

This was a cute, beachy R.I.- perfect for Naples and just a few minutes from downtown. Our first room had no cold water in the shower, but we were promptly moved to the next room with not much of a hassle. The room was comfortable and clean and really felt like home. The pool area was beautiful and the breakfast was awesome! Will definitely return.

  • Stayed: July 2013, travelled as a couple
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1  Thank jenbflohr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RSWNA, Director of Sales at Residence Inn Naples, responded to this reviewResponded 24 July 2013

Thanks for the awesome review! Glad to read that you enjoyed the hotel in spite of shower issue and happy that situation was resolved to your satisfaction. You point out several reasons why our hotel is a great place to stay, and we really do appreciate that a lot!

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Reviewed 29 June 2013

Stayed here for a few nights while in Florida last September. Very quick check-in room was very spacious & clean & had everything you would want for a short stay but the air con was quite noisy . The pool area was lovely with lots of towels but found it a bit small for the size of the hotel complex , they have a fitness room which was adequate for a small holiday work-out. The breakfast each morning was lovely to have with plenty of choice be warned at the weekends it can be very very crowded . Overall a great few days stay just outside of Naples with lots of shops & restaurants . Naples pier is about a 10 min drive away for those beautiful sun-sets yes i would stay here again.......

  • Stayed: September 2012, travelled as a couple
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2  Thank procus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RSWNA, Director of Sales at Residence Inn Naples, responded to this reviewResponded 1 July 2013

Thanks for taking time to write about your vist last September. It sounds like overall you enjoyed the hotel, and we appreciate your honest feedback. We apologize if the A/C unit caused you any kind of inconvenience, and we look forward to your next visit.

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Reviewed 22 June 2013 via mobile

Just stayed here for a family graduation. Our family had 8 rooms. They gave us a very good rate. The breakfast was excellent. We enjoyed spending time in the pool. The staff were very accomidating, We spent 3 nights enjoying family and the hotel. I would highly recommend staying here.

  • Stayed: June 2013
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Thank Gymnic56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RSWNA, Director of Sales at Residence Inn Naples, responded to this reviewResponded 24 June 2013

Thanks for the great review and recommendation on tripadvisor. We are glad you enjoyed our complimentary hot breakfast buffet, as well as our tropical pool area. I will be sure to share your positive feedback with our staff members, who enjoy going out of their way to make sure our guests are satisfied and comfortable. Thanks again, and safe travels to yo and your family!

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Reviewed 3 June 2013

You can typically count on Residence Inn to give you a clean comfortable stay with an expanded room. This location was easy to find and everything went well. The pool area was nice. breakfast good too.

  • Stayed: May 2013, travelled on business
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Thank motherjanegoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RSWNA, Director of Sales at Residence Inn Naples, responded to this reviewResponded 4 June 2013

Thanks so much for taking time to review Residence Inn, Naples. Your kind and positive comments summarize our hotel perfectly! We hope to see you again soon!!
PS: Low rates available now through October are another great reason to stay here..

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Reviewed 28 May 2013

This was just a quick 3-day weekend jaunt from the east coast of Florida to the west coast. My experience with Residence Inns has been mostly positive, so we gave this hotel a try. Check-in was quick and easy. My room was ready and set up as I had requested. The best part of these hotels is the complimentary breakfast. There was a pretty good variety of foods, although scrambled eggs could be replaced with either fried eggs or omelets. I liked the turkey bacon that was served my first morning. It was a nice departure from the sausage patties that are usually served. I would also like a better variety of cold cereals.
The workout room was adequate for my needs. The 2 bedroom suite was roomy and comfortable. We will definitely return at a later date.

  • Stayed: May 2013, travelled with friends
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5  Thank jjfisher406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RSWNA, Director of Sales at Residence Inn Naples, responded to this reviewResponded 29 May 2013

Hello Mr. Fisher. We are very pleased to read about your latest positive experience with Residence Inn, and I will share your kind comments with our entire staff. As you wrote, our suites are roomy and comfortable, and we appreciate your constructive comments about our complimentary hot breakfast buffet. Please return soon!

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Reviewed 27 May 2013

Stayed here for two nights in late-may with my girlfriend and her parents, so we booked the two bedroom suite. Rooms were clean, staff were friendly and the breakfast was fine. Pool was nice and whilst we didn't attend the BBQ night, we could see it was a hit with other guests.

Air conditioning make quite a noise when it kicked in, but being in the mid 90's was just glad it was on and working.

Stayed here to visit the Big Cypress park (20 mins) and take a boat tour (5 mins to harbour). Being on US41 made getting around quite easy.

Naples is a nice place, particularly the historic downtown which was stunning.

  • Stayed: May 2013, travelled with family
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1  Thank dolphinjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RSWNA, Director of Sales at Residence Inn Naples, responded to this reviewResponded 28 May 2013

Thanks for staying with us and sharing your experience on Trip Advisor. It sounds like overall you had a great visit to Southwest Florida, and enjoyed the hotel. We apologize for the A/C unit noise, but I am glad to know you managed to stay cool. Sorry you did not make it to our Wednesday night poolside cookout - hopefully next time? We appreciate your feedback very much, thanks again!!

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Additional Information about Residence Inn Naples

Address: 4075 Tamiami Trl N, Naples, FL 34103-3509
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Naples
Price Range: £100 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Naples 3*
Number of rooms: 120
Official Description (provided by the hotel):
It is our #1 goal at The Residence Inn in Naples, Florida to always exceed our guests expectations. To meet that goal, we've recently renovated all of our guest rooms and suites as well as our lobby, lounge, breakfast area, market place, hallways and we have even purchased a new shuttle to provide our guests with complimentary transportation to and from Naples Beach. We've also added an outdoor fire pit. Our friendly hotel staff is eager to welcome you to our newly renovated hotel. We offer studio, one bedroom or two bedroom suites many with pool and garden views. All rooms have kitchens, dining/work space, sleeper sofa, flat screen TV, and complimentary high-speed Internet. Our hotel also boasts an outdoor heated pool/whirlpool, sports court and 24/7 fitness center. Treat yourself to our complimentary full hot breakfast and Monday- Wednesday evening reception offering a light meal with beer and wine. We are conveniently located near area attractions including, Clam Pass Beach Park, shopping and dining in downtown Naples, Mercato, Venetian Bay, and Waterside Shops. The nearby North Collier Regional Park has soccer and softball fields for visiting teams and a popular area waterpark. The newly renovated Residence Inn Naples provides the location, amenities and services to make your business trip or vacation complete. ... more   less 
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Also Known As:
Residence Inn By Marriott Naples Hotel Naples
Naples Residence Inn
Residence Inn Naples Florida

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