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“No services”
Review of Trianon Old Naples

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Trianon Old Naples
Ranked #18 of 59 Hotels in Naples
Certificate of Excellence
Oyster Bay, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“No services”
Reviewed 4 September 2013

This Hotel is nicely appointed in the lobby, when I entered I was very impressed and thought I had hit the jackpot with my internet pick. But the desk clerk, although friendly was not at all helpful. There are no services so you are on your own. The rooms are clean but very low on amenities. Coffee machine was dinky, and they only give you one tiny packet of powered milk so you were out of luck if you wanted a second cup cup. The only choice was caffeinated which I thought was ridiculous. There were two glasses in the room, and two paper coffee cups. When I go to a hotel I expect that my travel needs will be anticipated and provided for.
The WORST part was the lousy internet connection! I had to hold my computer up in the air and practically stand in the hallway to get a signal. As I was in Naples on business, that situation was unacceptable and drove me nuts.
When I tried to check out early,they gave me a hard time. I asked to speak to the manager and she cleared it up, but it took time out of day. My stay, although brief gave me enough aggravation to spoil two days of my trip.
Location is great for downtown Naples, but there are other choices. I would give this place a miss.

  • Stayed August 2013, travelled on business
    • Value
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    • Sleep Quality
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    • Service
Helpful?
2 Thank Giancito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (108)
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OnondagaHill
Level 6 Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 September 2013

Stayed here for a few nights. We got to our room and it felt like 100 degrees. I went to front desk and informed Hans the front clerk. He sent up a very nice young fellow. At that point the air-conditioning clicked on and cool air was coming out. But within 5 minutes later it stopped working. Back down to desk and Hans gave me another room where we didn't have to go far with our belongings. I appreciated that. I sat out at the cute small pool area. If you wanted a pool towel you would have to ask at front desk. Not very convenient. Breakfast offers very little. I was happy with a cup of tea and an orange. There is a cute patio outside to sit and eat or just relax with a book. Parking is tight. Not many spaces. But regardless, this is a lovely hotel and very peaceful.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank OnondagaHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vero Beach
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 September 2013

Everything was simply perfect....room, location, staff. Attention to detail was wonderful. Only one thing I would like to see was peanut butter at breakfast. Thank you for a wonderful stay!! Can't wait to come back!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzyVeroBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Florida
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

Recently, My husband and I spent 3 nights at The Trianon in Old Naples, FL. Upon entering, we were warmly greeted in the lovely lobby. Our room was very clean and spacious. The only downside was that the A/C unit in the room was very noisy and the complimentary breakfast was all carbs. I am gluten free and there was really no option for me other than coffee. Having eggs of some sort would have been helpful. The hotel is quiet and lovely and I would recommend it with only my two reservations. Great location!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moretonhampstead, United Kingdom
Level 5 Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 September 2013

A delightful stop on our small tour down to the Keys. We were stunned by the beauty of the beach and sea. We had a gorgeous swim and the temperature was that of a bath! Breakfast was sufficient for us, though we would have like to have sat outside, but would have had to have endured the smokers. Couldn't this be a non-smoking area until breakfast is finished? The swimming pool is good though. I stupidly left my diamond necklace in the safe (not noticed it was missing until checking out of our next hotel). Telephoned Peter on the desk who said the room had ben checked; no necklace. I was very upset; my mistake though. We called into the hotel on our way back up to Orlando on the Sunday and arranged with Peter to telephone him the following Wednesday when the present occupants from Germany had checked out. This I did and they (Germans) had found my necklace in the safe and very kindly and honestly handed it in. THANK YOU to them!!! Unfortunately, their kindness wasn't reciprocated, as they left something in the safe in their adjoining room. IT IS BEHIND RECEPTION!!!! We travelled down to Naples to collect my necklace a couple of days later and took the opportunity of swimming in the fabulous sea again. I do not feel that I was taken seriously though when I first contacted the hotel about my loss; almost as if I was just making it up to file an insurance claim. I am the CUSTOMER!!!!!

  • Stayed June 2013, travelled as a couple
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Helpful?
3 Thank Louise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Miami Beach, Florida
1 review
Reviewed 2 September 2013

Hotel is very relaxing with pleasant, comfortable accomodations. Staff was always cheerful and very helpful. Location, Location, Location. Walk to 5th Ave. Close to Historic 3rd Street, and to the beach. Also great area for long morning walks.

Room Tip: First floor room was quite nice. We'd do it again.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SharingII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyster Bay, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2013

The Trianon is convenient to 5th Avenue, the surrounding area is very attractive. It is very classy and attractive, just like in the photos and your first reaction is "ahhh, nice!" However, we checked out after one night because the Wifi didn't work well - very slow and sporadic and we were there to look at real estate and needed the internet. Very small staff, 3 or 4. No service at door, we had to get our own luggage cart and haul it to the room. Parking is good - right out front. The bed was excellent, the room was clean, view out the back not so hot. No fridge, no microwave, and a dinky coffee machine that looked like a child's toy. No coffee available after breakfast. Coffee at breakfast tasted like paint remover and was lukewarm. Mediocre breakfast selection, no food service, no restaurant. Nice people at reception, OK otherwise, just low on the amenities that make one comfortable. We moved to a Hampton Inn that was more comfortable and had the amenities we wanted.

Room Tip: No restaurant or room service, not even coffee in the lobby. Poor Wifi. Pretty place though.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Trianon Old Naples

Property: Trianon Old Naples
Address: 955 7th Ave S, Naples, FL 34102-6723
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Old Naples
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Naples
#25 Family Hotel in Naples
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Trianon Old Naples 3.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
Trianon Old Naples Hotel Naples
Trianon Old Hotel Naples
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Trianon Old Naples Florida

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