The location of this hotel was great - close to the beach/pier, shopping etc. Room was very clean, top marks to the cleaning staff who were very pleasant and friendly. What lets this hotel down was the service and on more than one occasion, lack of sleep.
The aircon unit in the room was very noisy. We opted to switch it off at night time and open the balcony door to let some air in - the fountains in the swimming pool were left on at nighttime and were pretty loud, but bearable.
We stayed here over St. Patricks day - great fun in Naples, but unfortunately this was the sole focus of the hotel pre- and post- Paddy's Day, and the fact that it was a hotel first and foremost, rather than just an Irish pub, seemed to be forgotten. There was no room service on Paddy's Day, or the day after. I heard a few guests in passing complaining about this. Likewise the guy at the reception desk didn't seem too bothered about guests on the phone, his answer was "mmm hmmm. Well there's no room service today as the restaurant is being cleaned up. You can go to Starbucks.", and a prompt hanging up of the phone followed. Unfortunately I wasn't too well during my stay in Florida, so the room service would have been great. In the middle of the night on Paddy's Day, the hotel staff were putting back the umbrellas in the pool area, and definately weren't quiet about it - lots of shouting and moving around of furniture. I think they forgot they were in a courtyard surrounded by hotel rooms.
Given the price we paid I would have expected more from this hotel - little things like nowhere to park the car in front of the hotel on arrival (we drove around 5th a few times before finding space to pull in, much to the delight of the sat nav!) the valet nowhere to be found, no towels left down at the pool, TV and water availability on the blink (not their fault and these things happen, but communication could have been much better) and staff that in general didn't focus on guests requirements and good service all left a bit to be desired. If the price had been cheaper I wouldn't have minded, but for the price we paid, I expected more.
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- Also Known As:
- Inn On Fifth Hotel Naples
- Hotel On Fifth
- On Fifth Hotel
- Inn On Fifth Naples, Florida