We rented a room at the Coconut Palms. After being told the room would have an ocean view if we upgraded and paid additional. We went ahead and upgraded and were expecting a room with a nice view. Instead we received a room with no view or patio that faced the parking lot. We asked what happened and were told that the other rooms were rented out. We were then told we will move you as soon as someone checks out or cancels and a room is available.
We were not moved and repeatedly lied to about open rooms.
I would not recommend this place and would advise against staying here.
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- Also Known As:
- Coconut Palms Beach Hotel New Smyrna Beach
- Hotel Coconut Palms Beach
- Coconut Palms Beach Resort II New Smyrna Beach, Florida