Should have known we were going to have challenges when the hotel couldn't get our reservation information correct. Booked through bookings.com for two king rooms, confirmation received on March 1. Called hotel mid March to check on reservation and they said we only had one room. So I contacted bookings.com who resent the information to the hotel and they said everything was set. Called the night before we traveled and again they said we only had one room! On the phone with hotel and bookings.com late at night to try to straighten it out. Major stress hours before getting on a plane and thinking you don't have a room!
Hotel did provide us with two rooms, but we had to wait more than an hour past the advertised check in time to get into the rooms. Several other customers were waiting for rooms along with us. The next morning they ran out of food items and coffee during breakfast. Then we were gone all day, returning at 5pm to discover that our rooms had not been serviced, after asking them at 11am to clean rooms. Housekeeping was so backed up that we said forget it, just empty the garbage and bring us some towels. Maintenance person showed up to deliver towels and empty garbage. Housekeeping came a short time later and made the bed. The staff were very nice and offered explanations of being fully booked, two housekeeping staff ill, spring break guests trashing rooms that took longer to clean up, we just opened three months ago, etc. While these are all plausible explanations, these excuses did not improve my experience. It was clear that they were totally unprepared for spring break and a full house. I would think that experienced professionals at a national chain would do much better in handling this. Don't know if the problem was poor management, understaffing, or what. Sign on the counter says "if you are not satisfied we don't expect you to pay." When I checked out, I was offered nothing more than an apology and more excuses. Won't be back.
P.S. Rooms were nice, but no refrigerator. The pool is VERY small - didn't use it.
- Official Description (provided by the hotel):
- Nestled in the picturesque, coastal city of New Smyrna Beach, Florida, our modern hotel offers easy access to outdoor recreation, shops, marinas, restaurants and a thriving arts district. The city is bordered on the south by the Canaveral National Seashore Park and to the east by the Atlantic Ocean. Take a short stroll to the beach and discover 13 miles of stunning white sand along New Smyrna Beach. Explore the local boutiques and art galleries, or relax with a coffee at one of many sidewalk cafés and ice cream shops. Corporate travelers will appreciate our close proximity to many businesses and corporations in the city's thriving business district. Whether it's work, play or simply relaxation that brings you to the area, our friendly Hampton team looks forward to welcoming you. ... more less
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- Also Known As:
- Hampton Inn New Smyrna Beach Florida