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“Charming hotel”

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The Riverview Hotel
Ranked #4 of 14 Hotels in New Smyrna Beach
Certificate of Excellence
Reviewed 9 January 2014

We spent one night and 2 days in New smyrna and found the Riverview Hotel to be absolutely charming. Our first day after checking in we walked the lovely street down to the beach and stopped at many of the small gift shops along the way. We had a wonderful dinner at the riverview restaurant outside overlooking the river. In the morning we enjoyed our room service breakfast out on the courtyard just through our french doors. The beds where very comfortable with the softest sheets, down comforter and down pillows. The following day we borrowed the hotel bikes and rode around admiring the cute beach houses and sat on the beach and watched the surfers. Absolutely would love to come back!!

  • Stayed: January 2014, travelled as a couple
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1  Thank bashaspaceman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
william h, General Manager at The Riverview Hotel, responded to this reviewResponded 5 February 2014

Thank you for your kind comments. It was our pleasure to have you as our guests. We are very excited about some upcoming improvements that will only make your next visit even better. Warmest regards.

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242 - 248 of 381 reviews

Reviewed 5 January 2014

Checked in about 3 o'clock room was absolutely spotless bottle of champagne chilling in the bucket most beautiful view out onto the river overlooking the grill restaurant which has a beautiful courtyard of trees and benches absolutely beautiful so glad we went. Will definitely go back

  • Stayed: January 2014
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1  Thank Hookitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
william h, General Manager at The Riverview Hotel, responded to this reviewResponded 5 February 2014

Thank you for your kind words. We have been a "Jewel " of New Smyrna Beach since 1885. We are very excited of some upcoming improvements that we know you will enjoy. We hope to see you again.

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Reviewed 25 December 2013 via mobile

Nice place but didn't seem reallly organized. We were to have a free bottle of wine in our room but had to ask for it. Then Christmas morning at 7 I asked where our breakfast was and I informed I put 8. When we checked out at 9 I told them never received breakfast that is when I was told we didn't order it, why didn't they call my room ?? We did order it my husband hand carried it to the front desk the night before! Hmmm

Stayed: December 2013, travelled as a couple
1  Thank LU F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
william h, Manager at The Riverview Hotel, responded to this reviewResponded 10 February 2014

Thank for your response. I am disappointed you had a less than memorable experience. I have made note of your experience and have shared it with our staff. It is input such as yours that helps us improve our service to all guests. I am grateful for your input and look forward to having you as our guests again.

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Reviewed 26 November 2013

My family and i recently visited the Riverview Hotel. We loved the staff, the rooms were as expected and the experience of New Smyrna was wonderful. I suggest this area as it isn't the "tourist hangouts" that some of the larger cities in Florida are and it is only 90 minutes from Orlando. We watched a rocket take off on the beach while there since cape Canaveral is close-by. Loved the area and the hotel.

  • Stayed: July 2013, travelled with family
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2  Thank Jill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
william h, General Manager at The Riverview Hotel, responded to this reviewResponded 10 February 2014

We are so glad you enjoyed your stay with us. We offer a unique lodging experience not found in typical hotels other than Europe. We do take pride in serving the New Smyrna area and its guests since 1885.

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Reviewed 11 November 2013

We are local so we’re very familiar with the hotel. Working with the hotel and restaurant staff (and 25 others), I was able to pull off a surprise birthday party for my wife. We booked the biggest room and largest balcony and after dinner had everyone meet us upstairs. I must admit we tested the noise policy but the staff couldn’t have been nicer and more helpful. It was the perfect weekend.

  • Stayed: September 2013, travelled with friends
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1  Thank Dale A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

My wife has always wanted to stay at the Riverview, so she booked us a weekend getaway. We arrived on Saturday evening and was wonderfully greeted by Adrienne, who worked at the front desk. She was sooooo sweet and took phenominal care of us. She was very helpful with any questions and concerns we might of had. The rest of the staff was also very pleasant and attentive to any of our needs. Every morning we were greeted with a continental breakfast that was included and a newspaper. And of course, plenty of hospitality.

For a hotel that was built in the 1800s, it is very well maintained. Most of the rooms appear to be small, but look very comfortable. We stood in room 317 on the 3rd floor and it was great! It over looked the river, although a tree did block some of our view. The entire room was covered with wood paneling and made us feel like we were staying in a beautiful cabin. Our visit there made us feel like we were visiting with family. We are definitely going back!

  • Stayed: October 2013, travelled as a couple
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3  Thank befit4life7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

This is a smaller hotel where you reserve specific, custom rooms. You can see that on their website. Prices correspond to the custom rooms. I reserved a pool side room months in advance for a 3-day romantic getaway with my wife. We didn't realize it at the time but it was Biketoberfest weekend, which is a huge deal in New Smyrna Beach. When we got to the hotel, they tried to put us in a cheaper room facing the allyway. I told them I reserved a more expensive poolside room and had a copy of the reservation and prepayment. They then asked if I was with the Biketoberfest party that had the week-long reservation. When I said "no, what does that have to do with anything?" they then admitted they screwed up and couldn't put us in any poolside rooms.
So worst case, they intentionally ignored our reserved room, selling us out for a week-long deal...OR, best case, they just made a mistake and overlooked our reservation. Given the conversation I had with them, I know what my bet is. In either case, they marred what was supposed to be a great weekend for us.
To their credit (which accounts for the 1-start rating), they offered us a suite and gave us a complimentary bottle of wine. The suite was terrible - was facing north - noisy traffic on a bridge. Plus, we had to walk though the public lobby and souvenir shop to get to pool. The suite was also on 3rd floor, so we carted luggage up and down 3 flights of stairs (no elevators). There was no dresser or chest of drawers for our clothes. We called it the cave because even with all the lights on, it was just dark. We found ourselves trying to find things to do just to avoid spending time in "the cave".
Would we stay here again? No. The poolside rooms do look to be charming (but unfortunately we wouldn't know), but we don't trust this organization given their rather cavalier approach to honoring reserved rooms and what a promise means.

  • Stayed: October 2013, travelled as a couple
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8  Thank dtyner1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Riverview Hotel

Address: 103 Flagler Ave, New Smyrna Beach, FL 32169
Phone Number:
Region: United States > Florida > New Smyrna Beach
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in New Smyrna Beach
#3 Family Hotel in New Smyrna Beach
#3 On the Beach Hotel in New Smyrna Beach
Price Range: £108 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Riverview Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Welcome to the Riverview Hotel. Enjoy a unique historic experience for both romantic getaways and family vacations alike. Established in 1885 the Victorian style Riverview Hotel is a picturesque icon of New Smyrna Beach, Florida. Overlooking the Indian River and lively Flagler Ave., we offer the perfect location for boutique shopping or a day at the beach and a variety of unique bars and restaurants at night. You're visit will include a complimentary expanded continental breakfast brought to your room every morning, mint-chocolates placed on your plush robes at turn down, free Wi-Fi, complimentary bike rentals and access to our tropical pool area. During your stay we invite you to visit our "World Class Spa", The Spa At Riverview, where you can relax and unwind all day. For a romantic meal overlooking the river, delicious food, beautiful sunsets and superb entertainment, there's no place in town better than The Grille At Riverview located adjacent to us.No matter when you visit there's always something fun and exciting to do. One of the trendiest little beach towns in the U.S. through its booming art and surf community, New Smyrna Beach has become a diverse vacation destination hot spot. Both Flagler Ave and Canal Street provide events almost every week for your entertainment. Whether you enjoy wiggling your toes in the sand, boating, fishing, surfing, hiking, kayaking, biking, shopping, dining or just plain relaxing, New Smyrna Beach is the place for your next get-a-way. ... more   less 
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Also Known As:
Riverview New Smyrna Beach
Riverview Hotel New Smyrna Beach
The Riverview Hotel New Smyrna Beach, Florida

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