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“GREAT ROOM, GREAT VIEW, GREAT TIME”

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Best Western New Smyrna Beach Hotel & Suites
Ranked #2 of 13 Hotels in New Smyrna Beach
Certificate of Excellence
Leesburg, Florida
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“GREAT ROOM, GREAT VIEW, GREAT TIME”
Reviewed 25 June 2014

We live in Florida and try to get to the beach a few times during the year. This property is right on the beach with ocean views from every room. The pelicans, sea gulls and an occasional shark or dolphin, make fun viewing from your balcony. The room was clean and comfortable. You can rent beach umbrellas and chairs from vendors. Next time, we will take our own. The staff was courteous and helpful. We will definitely return when heading for the beach in that direction.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uslydntcmpln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
We are so glad you enjoyed your stay with us. The front desk staff sometimes had sand toys to borrow also , if you ask. We really appreciate you taking the time to write a review. We hope you will take the drive from Leesburg again very soon to see us again.
Sincerely
Lilli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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903 reviews from our community

Traveller rating
    564
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    64
    25
    15
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
longwood, United States
1 review
Reviewed 25 June 2014

Had a great experience, the staff is very helpful and for a beach hotel, it was very clean. I would highly recommend this hotel. Great location for a family or couple weekend escape. You can walk to many different restaurants and stores, and the beach is very clean and large

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
Thank you for your review of the hotel. We hope you will return to stay with us again soon!
Sincerely
Lilli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2014

We booked 12 rooms for family coming to attend my Mother's Memorial Service. The rooms are great, the staff was very accommodating, and the experience was excellent. Thanks to Lilli Sheller, the Sales Manager, for all of your help! Highly recommend!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunibuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 24 June 2014
Thank you very much for your kind words. We are so happy you chose us to host your Moms Memorial Service. We hope you will come and stay with us again very soon.
Sincerely
Lilli Sheller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ironton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

I along with others checking in were treated extremely rude by Danny at the front desk. He treated the customers as if they were stupid and did so in front of the others checking in. His behavior was unacceptable. Paying over $200 a night, you should be treated with respect. I simply asked for additional towels since there were 7 of us and 3 being females with extremely long and thick hair. There were only 4 in our room at check-in. We wanted to take a shower due to traveling and then go to the beach. We would then want to take another shower prior to going to dinner. Danny stated, "you can have 7 towels and washcloths and cannot have more than are in your party." He then stated rudely, " I use one towel and washcloth for a week at my house, so I don't think I am being unreasonable when I say you absolutely cannot have more towels." We will never stay at this Best Western again or any other for that matter, and I would not recommend it to anyone. There are much nicer hotels with better staff and service down the road. We tried to change hotels that night, but there were no vacancies for our size family.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Brandon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 24 June 2014
Dear Mr.A
I am very sorry for your experience with our front desk. The matter has been addressed and I hope you will return so we can show you our great Best Western Hospitality. I hope after speaking with you yesterday on the telephone that you have a different opinion of our hotel. We look forward to your return in August!
sincerely
Lilli Sheller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 June 2014

The staff at this hotel could not have been any nicer! Every one of them was polite and went out of their way to be very friendly. The rooms were spotless and perfectly laid out. They have a separate bedroom with a nice kitchenette, each room also has its own air and hotwater heater . Oceanview was great!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loutravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 24 June 2014
We are so happy you enjoyed your stay with us! We hope to see you again very soon!!
sincerely
Lilli Sheller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, NC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 June 2014

Our entire family stayed at Best Western for a memorial service. We had 12 rooms in the hotel. All rooms were suites with 2 beds, kitchen and living room. The hotel is ocean front which made it extremely convenient for those with children. The restaurant on site also made it easy for everyone to get together in the mornings before starting our day.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lynn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 24 June 2014
Thank you for choosing to stay with us for your family gathering. We are so happy you enjoyed your stay and hope you will come and see us again very soon!
Sincerely
Lilli Sheller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 June 2014

We only stayed 1 night for a wedding but I felt you got a lot for your money. There was a separate bedroom, bathroom and kitchen/ living area. Room had a nice balcony as was right on the beach. The only thing that I did not like was that the room had to double beds and I would have preferred queen beds.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank PhiladelphiaMicromom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 24 June 2014
We are so happy you enjoyed your stay. It looked as if your group had a great time! we hope you will return this summer for another getaway!
Sincerely
Lilli Sheller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western New Smyrna Beach Hotel & Suites

Property: Best Western New Smyrna Beach Hotel & Suites
Address: 1401 South Atlantic Avenue, New Smyrna Beach, FL 32169-3113 (Formerly BEST WESTERN New Smyrna Beach Hotel & Suites)
Phone Number:
Region: United States > Florida > New Smyrna Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in New Smyrna Beach
#1 Family Hotel in New Smyrna Beach
#3 Romantic Hotel in New Smyrna Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western New Smyrna Beach Hotel & Suites 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Best Western-Oceanfront Hotel & Suites is located directly on the Atlantic Ocean. Our balconies offer a breath-taking view of the ocean where you can enjoy a cup of coffee while watching the sun rise or enjoy the activities on the beach. Our Seascape Restaurant has the coast's best view of the ocean with spectacular sunrises. In addition to our beautiful beach, you can view shuttle launches or rockets from the Cape or visit Orlando's attractions, both of which are a short drive away. The Best Western-Oceanfront Hotel and Suites is host to a myriad of events during the Daytona 500 and Bike Week. Our Best Western-Oceanfront is a 100% non-smoking hotel and look forward to serving you soon! We love our guests and we will treat you right! Please note: guests must be 21 years of age or older to check in. We no longer accept pets. ... more   less 
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Also Known As:
Holiday Inn New Smyrna Beach (Daytona Beach) Hotel New Smyrna Beach
Holiday Inn Daytona Beach
New Smyrna Beach Holiday Inn
Best Western New Smyrna Beach Hotel & Suites Florida

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