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“Not the Ritz, but very good”

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Best Western New Smyrna Beach Hotel & Suites
Ranked #2 of 13 Hotels in New Smyrna Beach
Certificate of Excellence
United States
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not the Ritz, but very good”
Reviewed 5 July 2014

We stayed at this Best Western on a busy holiday weekend. We were unable to book the room we wanted for both nights of our stay. But the hotel staff went out of their way to accommodate our needs, putting us in our preferred room the first night and moving us to a very acceptable alternative the second night. They made the transition as effortless as it was possible to do. The staff is very friendly and helpful. The location is rift on the beach. An excellent value.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
Hi Robert
I am happy to hear you enjoyed your stay and that our staff made your move to another room easy. We really strive to exceed your expectations. We hope that if you return to New Smyrna Beach you will stay with us again
Sincerely
Lilli Sheller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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953 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Blythe, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2014

This hotel is right on the beach. The ocean view was fantastic. The room was very nice, clean and well appointed with a kitchenette and accompanying necessities. Staff was polite and helpful. However, if you don't plan on cooking, then plan on leaving the property to eat. The restaurant hours are not real convent, no dinner service and no bar. I liked the room layout and it was good for visiting relatives. This is a strict nonsmoking property, so if you smoke don't stay here. You are not even allowed to smoke on the balcony and there is no smoking area around the grounds. There is a great restaurant across the street, The Upper Deck, good food and service.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Thomas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
Hi Thomas
Thank you for taking the time to review our property, your comments are very much appreciated. I am happy to hear you enjoyed your suite and view of the beach. Our restaurant , the Seascape, is open at 7am and does not close until 3 pm ,7 days a week. We hope next time you will try us for breakfast or lunch... the view from the restaurant is beautiful
Sincerely
Lilli Sheller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfield
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 July 2014

The location is superb. Being on the beach is a plus. The remodeled suite layout makes us feel like have bought a new home. We have all of the conveniences of our kitchen, bedroom, multiple TVs, desk area etc. The fitness center is an absolute must for our stays.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
Hi Gregory
We are so happy you enjoyed your stay with us and hope you will return again soon to enjoy the view!
Sincerely
Lilli Sheller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Buena Vista
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 July 2014

My family and I enjoyed another wonderful vacation. The housekeeping staff members are exceptional, the hotel is always clean. I can't say enough about the front office team, they are always so helpful and welcoming. It's so nice to be able to enjoy such a beautiful view from your hotel room. I also love the wonderful restaurant which is open for breakfast and lunch. It's so relaxing and you really feel like you are at home when you stay at the Best Western NSB.
A special thank you to Linda Long as she always helps with my reservation needs.
I highly recommend this hotel and I will definitely be back.
HB

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
Dear Helen
Thank you for your very kind review. It is always a pleasure to have you stay with us. We are so pleased that you enjoyed your stay. The view is fantastic and is always a welcome retreat from the hustle and bustle of Orlando. See you soon...

Sincerely
Lilli Sheller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Coast,FL
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 July 2014

Great resort on beach, with vehicle parking, Restaurants just everywhere, Hotel has recently added lunch to it offering ( along with breakfast)and food was great, along with service..Everyone of the staff was always offering to help...Best suite location I've been in with separate rooms for entertainment and sleeping with 7 windows looking out of the beach with 2 separate balconies...Up to 8 stories tall

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank charliePalmCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
Hi Charlie
We are so happy you enjoyed your stay with us. We hope you will take the drive down again very soon..
Sincerely
Lilli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnesota, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

Clean and friendly. Great Beach, access to restaurants great. All of the staff was very helpful and supportive. Addressed concerns with guests who continued to smoke at the pool! Seriously people! Pool nice, small but adequate since the beach was so awesome! Food at the hotel restaurant was great as was the service. Breakfast was the best!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jeanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
Hi Jeanne
Thank you for taking the time to review our hotel. We really appreciate your comments and work hard to ensure each and every guest feels welcome. We hope to see you again very soon.
Sincerely
Lilli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LEESBURG, United States
1 review
Reviewed 30 June 2014

We love the hotel, location, beach, restaurants close by. It's just a great hotel for spending time at the beach. Rooms are very comfortable and all have great views of the ocean. The staff is always wonderful and helpful. We don't use the restaurent because the rooms have such a nice kitchen which makes it easy to eat breakfast and lunch at the room.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lourdes A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilli-BestWestern, Director of Sales at Best Western New Smyrna Beach Hotel & Suites, responded to this review, 6 July 2014
Hi
We are so happy we are your "Go To Hotel"... We appreciate your kind review and hope to see you again very soon
Sincerely
Lilli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western New Smyrna Beach Hotel & Suites

Property: Best Western New Smyrna Beach Hotel & Suites
Address: 1401 South Atlantic Avenue, New Smyrna Beach, FL 32169-3113 (Formerly BEST WESTERN New Smyrna Beach Hotel & Suites)
Phone Number:
Region: United States > Florida > New Smyrna Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in New Smyrna Beach
#1 Family Hotel in New Smyrna Beach
#3 Romantic Hotel in New Smyrna Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western New Smyrna Beach Hotel & Suites 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Best Western-Oceanfront Hotel & Suites is located directly on the Atlantic Ocean. Our balconies offer a breath-taking view of the ocean where you can enjoy a cup of coffee while watching the sun rise or enjoy the activities on the beach. Our Seascape Restaurant has the coast's best view of the ocean with spectacular sunrises. In addition to our beautiful beach, you can view shuttle launches or rockets from the Cape or visit Orlando's attractions, both of which are a short drive away. The Best Western-Oceanfront Hotel and Suites is host to a myriad of events during the Daytona 500 and Bike Week. Our Best Western-Oceanfront is a 100% non-smoking hotel and look forward to serving you soon! We love our guests and we will treat you right! Please note: guests must be 21 years of age or older to check in. We no longer accept pets. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn New Smyrna Beach (Daytona Beach) Hotel New Smyrna Beach
Holiday Inn Daytona Beach
New Smyrna Beach Holiday Inn
Best Western New Smyrna Beach Hotel & Suites Florida

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