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“Run-down and in need of maintenance”

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Tween Waters Inn Island Resort & Spa
Ranked #1 of 4 Hotels in Captiva Island
Certificate of Excellence
Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Run-down and in need of maintenance”
Reviewed 13 April 2011

Pros: nice pool, beautiful views from the hotel building directly facing the gulf, all staff that we dealt with (except the rude front desk girl) were friendly, fresh fruit at the continental breakfast was good.

Cons: Our hotel room/building was an old, motel-style set up. It was dirty and in serious need of updating and repair. As an example, our room door had a deadbolt that did not work, even though our door opened directly to the outside. In addition, while the view from our balcony was beautiful, the balcony table was cracked, the balcony itself had peeling paint, and the sliding door to the balcony was broken so that we couldn't even lock the door at all. We just couldn't shake the "ick" factor. Oh, and take everything that you think you will need. After a sunburn, we had to pay over $14 for a bottle of aloe vera.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank travelingfamily005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,533 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Saginaw
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2011

We have never been to Captiva before so I was excited to book and stay on the Island with my Mom and my friend.. what a joke... run down rooms, tacky accomodations and the rudest Poolside bartender I have ever seen. (older Lady with brown hair) I didn't mind paying the price but what happened to customer service!! The beach was breath taking and the weather was perfect but they should learn how to treat CUSTOMERS!!

  • Stayed March 2011, travelled with friends
    • Value
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Helpful?
2 Thank foodladySaginaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Lansing, MI
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 31 March 2011

On our eigth stay at Tween Waters Resort, we had a the pleasure of staying in the Sea Grape overlooking the Gulf of Mexico. Although the accomodations consisted of a standard layout hotel room, the unit did have a refrigerator and a large lanai. The Sea Grape building is not for those who are out of shape or who have an aversion to climbing stairs -- 4 flights to be exact -- as there is no elevator in the building. The reward is an enhanced view of the nightly sunset over the Gulf. Tween Waters has a variety of accomodations ranging from poolside cottages, one and two bedroom suites to standard hotel rooms. There is an accomodation for every family configuration.

What surprises us year after year, is how the resort manages to retain the same staff. We were greeted by familiar faces at the front desk, in the restaurant, gift shops, marina, poolside restaurant, and even the cleaning staff. We were greeted with the friendliness and enthusiasm one expects when seeing a long-absent family member. The staff strives to greet you by name and go out of their way to be helpful. Hugs and wishes for a return visit next year mark your departure. What a great bunch of people!

Having spent years trying different resorts on Sanibel, we are committed Tweenies. The traffic is much lighter on Captiva. Tween Waters has it all and there is really litttle reason to leave the resort. A glorious beach on the Gulf of Mexico stretches for miles, with nary another resort in sight, just private residences on either side of Tween Waters. Tween Waters has a marina for those who wish to sail, power boat, kayak or use some other form of novel watercraft. The Old Captiva House serves outstanding dinners and the Crows Nest is available for lighter or family fare. We looked forward to a daily burger at the Oasis Pool Bar for lunch. Grilled poolside, the burgers were the best we've had anywhere. There is a wonderful full service spa for those who enjoy some pampering. A fitness center is also on premises.

For those who still have the energy after a day on the beach, there are nightly activities at the Crow's Nest for adults and families. Everything from crab races to Vegas-style vocal entertainment.

We have already booked next year's accomodations and can't wait to return.

Room Tip: Weekly one bedroom suite packages now available
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  • Stayed March 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank scottie4851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san antonio, tx
Level Contributor
3 reviews
Reviewed 29 March 2011

My husband and I had a wonderful vacation at Tween Waters. The continental breakfast was a delicious way to start off the day. We didn't ever order any of the breakfast specials, but they sounded and and looked great for only $5.95 if you stayed at the hotel. Our first night, we enjoyed dinner at the Crow's Nest and stayed for the Crab races. We weren't expecting much, but had a great time! The room was nice and clean. It was a little weathered, but nothing I wouldn't expect for an 'older' hotel at the beach. We almost felt like we were at summer camp with so many options at the hotel. You can walk to the beach, the marina, the pool, two great restaurants and a pool bar! Overall, I would recommend this hotel. We didn't take our kids, but will bring them next time as it is a very family friendly place!

  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
Thank rigbigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 March 2011

My wife, young daughter, and I recently had a five day stay at Tween-Waters. This place is all about location. Although it's a resort, you shouldn't expect any high-end amenities.

The hotel is well situated in that it's on a narrow sliver of land offering both sunrise and sunset views. There are also a fair number of things to do right on the property (restaurants, pool, water access, spa, etc.). The rooms are relative big, but everything is a bit worn/dated. They could really use a refresh.

For a family-oriented resort, there's not all that much for kids to do. You have the pool and beach (both great), but there's no kids playground or indoor activity center. Not the end of the world, but you will have to go off-resort if you're bringing kids for more than two days.

The rooms themselves are only OK. Again, carpets and furniture are pretty worn. Our room also had a problem with something that looked like very small ants showing up all over the kitchen area. We had to put anything food-like into ziploc bags for storage.

Oh, and I found the staff to be very pleasant and professional.

Pros: Location and sunset/rise views, Great breakfast buffet, Crows Nest Pub on non-Nascrab nights; staff

Cons: Cleanliness, price, limited facilities

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BostonAreaFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford, Connecticut
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 March 2011

I had always stayed on Sanibel and just ate on Captiva. Very glad we made the decision to stay at Tween Waters. The location is terrific- Gulf on one side and bay on the other- right in the middle of Captiva. Contrary to some reviews I read beforehand, the service was wonderful, friendly, efficient and helpful. Food at the Captiva House was truly spectacular. Crow's Nest good for what it was; bar/restaurant lighter fare. Loved the whole Captiva experience. Beach was awesome and many water activities on the marina side of the resort. My only complaint was the pool bar closed too early and the whole island closed a little too early. Didn't really bother us but younger folk might have a hard time with this.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jdinct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, New Hampshire
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 March 2011

We loved this place. Reasons include: location, relaxed old FL feel, nice staff, big pool, exquisite beach, and general lack of glitz. The Inn's support of the United Way and the environment were terrific.
It is true that the small table on our balcony should have been replaced - but we just threw a towel over it! A small tear in the screen made no difference in the amazing view!
The staff always makes/breaks a stay for us - and we hope to return soon! It was an excellent value. Thank you, Tween Waters Inn.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gladwewent17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tween Waters Inn Island Resort & Spa

Property: Tween Waters Inn Island Resort & Spa
Address: 15951 Captiva Road, Captiva Island, FL 33924-6014
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Captiva Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Captiva Island
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Tween Waters Inn Island Resort & Spa 3*
Number of rooms: 137
Official Description (provided by the hotel):
Welcome to the legendary 'Tween Waters Inn on beautiful Captiva Island. Shouldn't every day be this good? Here, across 13 gorgeous Gulf-tween-bay acres, you can enjoy 137 quality accommodations including historic one, two and three bedroom seaside cottages, suites, studios and guest rooms. Miles of sugar-sand beaches. Olympic-size pool, hot tubs and children's wading pool. Day spa. Marina for launch, dock or rental. Fitness center, tennis, kayak and eco-adventures. Award-winning dining and nightly entertainment. Plus ballroom, boardroom and banquet facilities, indoors and out, for business, weddings and special events. ... more   less 
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Also Known As:
Tween Waters Hotel Captiva Island
Tween Water Inn
Tween Waters Inn Island Resort & Spa Captiva Island, Florida
Tween Waters Captiva Island

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