The GOOD, the location is wonderful, between Pine Island Bay and the Gulf of Mexico. We had "The Lindburg Cottage, Unit 104 and we saw beautiful sunsets. The red flags went up when we drove up to the resort. I was just about to state to my husband, "Glad I didn't book us here," when I realized that this was the Tween Waters Inn and Resort; it is very rundown and incredibly tacky. Especially, when you look in either direction and see such wonderful properties on either side. More red flags at check in, coupon books for food, drinks and the gift shop and an $80.00 off coupon for dinner.
You know you are in a B-A-D visit when they hand out the coupons, plus a warning, if we checked out early, we got fined a fee. The UGLY, our cottage....I frankly don't know what to compare it too, The only other place I have stayed in that was uglier was a Best Western in Utah in a small town that shall remain nameless on our way to Yellowstone. However, on that trip we were tired, we had been driving all day and it was near dusk. We were looking for a roof over our heads and nothing more, so the Best Western in that small town was a lifesaver...this place however, is billed as a luxury resort??? Not even close.
The cottage was dark, dark, dark, with lovely dead bugs on the floor, no closet, practically no room to turn around in the bedroom, horrible old leather furniture, (what's with that?? this is Florida) and a saggy mattress and gross blankets. When one of us laid down the other had a slope to contend with. Sheets, luxurious? That old Best Western had better linens, oh, and the TV, which had to be at least 10 years old, was snowy, and the TV guest services didn't work almost the entire time we were there. I was so furious after check-in I didn't trust myself to talk to anyone at the front desk, so we read the whole time. Luckily we had no kiddos with us or they would have driven us batty. Not to mention all the drunk guests coming out of the bar at 2AM who woke us up almost every night. Yes, we had to deal with loud noise as well the first night. Then I went into the Village and got us earplugs and we could sleep through the night the rest of the time.
We went to the pool for lunch the first day and the lagoon next to it was a swamp, aha, that's where all the mosquitos are coming from at dusk: the pool bar, eew, dirty, ugly and the service, we were afraid to even look the servers in the eye and one ate her lunch right in front of us...that was a first. Our fresh grouper sandwiches were great, but overpriced, the rest of the menu was about what you would get at McDonalds, this is luxury?? Breakfast the next morning was so awful that I frankly can't believe that they served it. I didn't know that Hollandaise could be a bright yellow warning sign color and that Eggs Benedict was supposed to be served lukewarm. If a restaurant is serving jar Hollandaise sauce, that told me that the management was pinching pennies in every single way possible, so the kitchen was probably filthy, and I didn't want to risk food poisoning and after taking at look at the grill next to bar I was lucky not to get sick after one bite of my bright yellow eggs benedict.
So the rest of our meals were in town and they were wonderful. What I would suggest to anyone wanting to visit Captiva is to rent a house or condo. There are two primary rental agents, one is RoyalShell.com and the other is American Realty on Captiva Island. There are all sorts of deals available on-line and if you look around you can even find daily rentals and with all the options for eating in town, one would never have to even cook. There is even a B&B in town which looked to be far nicer than the Tween Waters called Captiva Inn. This is not a cheap place, we were expecting to pay a lot, as it is an eco-resort, but what Tween Waters does is wrong in anyone's book.
As for the management at Tween Waters, it is terrible to charge people that kind of money, over $300 a night for such awful accomodations. I realize that you guys are trying to make a buck and provide a living for folks in the area. But visitors work hard for their money as well and as for the false advertising, I would think you would be ashamed at what you attempt to do. Look around and do the right thing, either close down or fix it up. As for anyone reading this, don't go there. Rent a house. For all you folks who think that really high prices, terrible food, lousy service, dumpy buildings, if fun, well, its your money.
- Official Description (provided by the hotel):
- Welcome to the legendary 'Tween Waters Inn on beautiful Captiva Island. Shouldn't every day be this good? Here, across 13 gorgeous Gulf-tween-bay acres, you can enjoy 137 quality accommodations including historic one, two and three bedroom seaside cottages, suites, studios and guest rooms. Miles of sugar-sand beaches. Olympic-size pool, hot tubs and children's wading pool. Day spa. Marina for launch, dock or rental. Fitness center, tennis, kayak and eco-adventures. Award-winning dining and nightly entertainment. Plus ballroom, boardroom and banquet facilities, indoors and out, for business, weddings and special events. ... more less
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- Also Known As:
- Tween Waters Hotel Captiva Island
- Tween Water Inn
- Tween Waters Inn
- Tween Waters Captiva Island
- 'Tween Waters Island Resort & Spa Captiva Island, Florida