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“Not the best but it will do for a night”

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Country Inn & Suites By Carlson, Ocala
Ranked #12 of 34 Hotels in Ocala
Certificate of Excellence
Staten Island, New York
Level 6 Contributor
134 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Not the best but it will do for a night”
Reviewed 31 August 2013

This hotel isn't great but it will get the job done for a night. It is clean the beds are ok and staff is alright. Parking was fine as I guess it wasn't to busy. I did not try breakfast as people say its gross.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this review, 1 September 2013
We wish to let you know that your voice is of utmost importance to us, and it means a lot to us to know that you have made an effort to inform us of the things we may need to improve to better our services in total. Thank you for choosing to stay with us and pin pointing the deficiency you found with regards to the served breakfast. Rest assured that such matters will be evaluated accordingly and be given prompt actions so that it may be corrected in the best possible way. Thank you for the opportunity to grow and improve more and we certainly hope to be of service to you again very soon.
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533 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Hollywood, Florida
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 August 2013

Hotel staff upon arrival was pleasant and check in was good.
Bathroom light was flickering for the first 4 seconds or so. All over the bathroom door was splattered with something... hopefully coffee. Small piece of hair that was definitely not mine, found here and there in the bathroom. The wall where a trash bin was placed had all kind of smears. I would have asked to change rooms if I have not taken shower.
A refrigerator was rocking, and inside of it was dirty.
The room was OK. None of the furniture was coordinated and the couch made unpleasant noise when I sat down. The mattress cover was probably a queen size, trying to cover king size mattress.
My previous experience at this hotel was so much better. It is unfortunate that another hotel has become like one of the motels with a numbers with their names. They might as well lower their price to match those.

  • Stayed August 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Neillieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this review, 17 August 2013
We sincerely aim to always make the stay of our guests as comfortable and pleasant as possible, which is why it troubles us to hear that we have failed to give you that experience. We wish to let you know that we are indeed very sorry for the inconvenience the entire experience has brought you, especially with the hotel upkeep and the cleanliness in particular. Please know that your voice means a lot to us, and we seriously take all your feedback and evaluate the points we need to do to correct and improve in the delivery of our services. Rest assured that the opportunity you have given us will not go to waste and we will certainly act on such matters to better serve our valued guests. We hope that you reconsider and visit us again next time.
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1 review
Reviewed 10 August 2013

Carolyn at the front desk was very helpful & friendly. The cookies were awesome! The beds were very comfortable after a long trip. Just one small detail that we missed was ice machine on every floor. The continental breakfast was also good

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7lesley3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this review, 11 August 2013
To hear that we have served our valued customer well is indeed heart-warming. Thank you for staying with us, and sharing your wonderful experience to us. It brings us great joy that we have successfully shown you how dedicated we are into serving you. Your positive feedback regarding our reliable staff, the good breakfast, as well as the comfort you felt with the beds is indeed inspiring. Thank you for choosing the Country Inn & Suites Ocala experience, we couldn’t wait to be of service to you again real soon.
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Boca Raton, Florida
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 July 2013

Just back from 3 days in this filthy,smelly dump.Staff nice though.
Checked in,corp booking for me,$104+taxes.
Small dark room,no fridge,no sofa,not nice for 3 days.
Night receptionist,Tangela gave us a replacement,mini suite, fridge,sofa,2 tvs for NO EXTRA FEES.(my wife is a travel agent,perhaps that helped!)Everywhere smelled of bleach/mildew.Fan was going on our floor day and night.Average breakfast but no eggs on 2nd day.Room service!Hah... made bed, new towels, NO cleaning of floors, bathroom or ANYWHERE.No new toiletries by end of stay.
On checkout,manager(?Lydia) upped the rate to $112.50 and would not budge,even though we have 5 more weeks to work in Ocala and need a decent hotel.
Customer lost to Homewood Suites a mile away for the same or less price, with evening manager food and drinks for free!.
Oh,very difficult to return to hotel by car.Have to go past,wait at long light, u-turn then in.
BTW,cant get wifi on wife's Ipad in room.

Room Tip: Use the Hilton ,La Quinta or Homewood for a MUCH better experience.Its a 2 star dump!
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank hfettuccini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this review, 27 July 2013
Thank you for choosing to stay with us, and sharing to us your hotel experience. We however apologize for the shortcomings during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short on some aspects. We have taken note of your valuable comments regarding the cleanliness, the wifi connectivity as well as the availability of stocks in the room in total and we will use these to monitor and improve the quality of services we offer to our guests. We hope to have an opportunity to serve you again and give you a far better experience next time.
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Tampa, Florida
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 July 2013

I stayed at this hotel over a year ago and was not dissatisfied, however, this hotel has gone down hill very fast. There are signs all over the hotel saying they are updating. The tv's and beds are updated. The rooms are AWFUL! Very worn out, dirty, and smelly. The front desk said they were doing a little at a time. The hallways are the worst, very smelly and dingy looking, internet was slow and hardly worked. When we walked in the room, the bed was so poorly made we had to make sure it was a clean room. If they are updating, I did not see it.
The Front desk staff is the best part of the hotel. When we checked in they were super friendly, and that goes a long way.
We used 5000 points and paid 70 dollars!!!! We could have stayed at the Hilton next door for the same price. This is a 2 star hotel at best, and they should not charge over 60 dollars a night(there is breakfast). Every Country Inn and suites has always been top notch...we were shocked at this one. Like I said, the only great thing about this hotel is the staff..Give them a nice hotel in return.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nikki b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this review, 27 July 2013
We sincerely value the faith and the trust you have given us over the years to deliver quality service to you. We are very sorry to hear that your recent stay was not as pleasant as before. The experience you had with the room accommodation in total is definitely troubling and we wish to let you know that we continually seek to improve in the delivery of our services so that we may give you a memorable experience to remember. Rest assured that the points you raised will be given prompt actions for modifications, and we would also like to thank you for appreciating our entire staff services in attending to your needs. We appreciate the candid feedback, and we thank you for the opportunity to improve and correct such deficiency. We hope to give you a far better experience should you reconsider and stay with us again next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2013

Well being a road warrior I've stated this hotel 3 times in the past 2 months. My choice is already made up whenever in Ocala Florida, This is the hotel for me. All I can say is doing everything right. And the night clerk Dawn and Tina Are a wonderful pair. something I didn't fine for breakfast but I found here with the chicken Patty's one morning. it was a nice change from what I usually have for a hot breakfast. you leave this hotel without any regrets. and like me you'll probably be back.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this review, 5 July 2013
It is with utmost sincerity that we extend our heartfelt gratitude for openly sharing to us your wonderful experience while staying with us. It is our ultimate goal to attend to the needs of our valued guests in the best possible way, so that we may ensure their comfort at all times. Thank you for commending us on the great service we have given you, and we also wish to thank you for constantly choosing to stay with us. Your loyalty means so much to us and we hope to be of service to you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Haven, Connecticut, United States
Level 5 Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 June 2013

This is a great place to stay. The room is very spacious, comfortable bed, shower worked great.
The pool was excellent - clean, water temperature was just right. The breakfast offered had a variety of fruit and foods. Carolyn at the front desk was very helpful in connecting me to the wifi.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gloria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this review, 2 July 2013
Thank you for taking the time out of your busy schedule to review our property. It gives us immense pleasure to know that we have served you well. We genuinely invest on giving our guests the best value for their money while making their stay a comfortable one to remember, and for you to commend us on that matter is truly rewarding and inspiring. Thank you for appreciating the staff services as well as the room accommodation in total, we certainly hope to be of service to you again soon.
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Additional Information about Country Inn & Suites By Carlson, Ocala

Property: Country Inn & Suites By Carlson, Ocala
Address: 3720 SW College Rd, Ocala, FL 34474-4441
Phone Number:
Region: United States > Florida > Central Florida > Ocala
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Ocala
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Ocala 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Country Inn & Suites Ocala Hotel Ocala
Country Inn And Suites Ocala
Country Inn Ocala
Ocala Country Inn
Country Inn & Suites By Carlson, Ocala Florida

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