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Country Inn & Suites By Carlson, Ocala
Ranked #12 of 34 Hotels in Ocala
Certificate of Excellence
Reviewed 27 December 2013

We stayed at this hotel for one night while visiting family on a recent vacation. Staff was friendly and helpful however this property was not up to Country Inn and Suites usual standards. The property was run down and looked shabby. The front lobby floored was scuffed and appeared dirty. I was disappointed in the appearance of the hotel. I do not think that I would stay at this location again, I did not that it was a particularly safe area of town.

Room Tip: Ask for a room on the quiet side of the hotel away from I-75.
  • Stayed: December 2013, travelled with family
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Thank 55Traveler1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this reviewResponded 28 December 2013

Thank you for making the effort to give us your constructive feedback. We truly appreciate all your insights on how we can better serve you. The notice you gave with regards to the friendly and helpful staff services is indeed heart-warming. Please know that we are committed to ensuring that we give nothing but the best experience to our guest, that is why you can be assured that we will assess the points you raised pertaining to the upkeep and the cleanliness in total. Thank you for giving us a chance to correct our deficiencies and to further improve. We value your inputs and we hope that we could be given a chance to change your perception of our hotel should you reconsider and stay with us again next time.

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Reviews (540)
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439 - 445 of 540 reviews

Reviewed 21 December 2013

FYI – I generally reserve potential rankings of 5 for upscale hotels where the quality of accommodations and service should be held to higher expectations. A 4 from me for budget hotels is a strong recommendation – however this one is offered with a few caveats. We wanted to travel further, but fatigue forced us to stop earlier than expected for the night. This hotel is the first one right off of I-75 heading north. The marquee caught our attention offering some interesting enticements. $84 plus tax was the best they could offer for a rate, but the pleasant clerk convinced us it would be worth our stay. We had a horrible night sleep in a hotel the prior night, and she promised us a quiet, comfortable stay per my request. Comfortable maybe – but quiet… not so much. She gave us a suite at the end of a hallway, so at least we had no neighboring guests and the air/heat unit was quieter than the one in the hotel the previous night. However, the traffic on the highway and busy street in front of the hotel provided almost constant road noise, with occasional bursts of revving engines and screeching brakes. I’m not sure if there is a quiet side to the hotel due to the design – you’d have to ask before checking in. If not, noise-dampening curtains would be welcome additions to the rooms. There was also a strong odor from what we assumed were cleaning products – in the hallways especially, but on entering our room as well. Restaurants are nearby for food – cookies are offered free at the front desk, and coffee is always available as well. The bed was comfortable, but the duvet too heavy. Spotted a blanket in the closet on our way out (most likely for the couch, but if I had seen it earlier I would have switched it out for the duvet). Pantene hair products in the bathroom were nice to find. We didn’t use the pool, but it looked a good size. We did take advantage of the Jacuzzi – it looked clean and was pleasantly warm, but the jets could be stronger. Both were in the same location, in a glassed in room just down the hall from the lobby – they kept a door to the outside open to keep the windows from steaming. While we didn’t feel that exactly safe, the desk clerk assured us it was. Breakfast offered a great selection, including yogurt, REAL plain oatmeal (not that flavored packaged stuff) with a selection of toppings, mixed fruit salad that included bits of citrus, waffles (didn’t eat, but offered), eggs and meat. The lady taking care of the food area was very nice and efficient! We might consider staying again due to the positives –but if you are sensitive to road noise like me, ask about the location of your room before you book.

Room Tip: Ask if there is a quiet side to the hotel - not just for a quiet room.
  • Stayed: December 2013, travelled as a couple
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1  Thank MyTwoCent s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this reviewResponded 22 December 2013

Thank you for giving us a chance to be aware of the things that we need to work on so that we may be able to meet your expectations satisfactorily. Please know that your constructive feedback will definitely be put into consideration as we gauge our overall performance. We are indeed thankful for the positive remarks that you mentioned pertaining to the overall cleanliness of the accommodation, the excellent staff hospitality as well as the great breakfast selection and other amenities. We also understand that you were not so comfortable with the road noise and for that we are sorry. We sincerely hope that we could give you a far better experience should you wish to stay with us again on your next trip.

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Reviewed 20 December 2013

We were only here for one night. Staff was friendly at our late check in, room was clean but did have a smokey smell. Free breakfast was very good (although it would have been nice if they refilled the eggs) and so was the coffee. It was also a great location right off I-75.

  • Stayed: December 2013, travelled with family
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Thank Crissy7682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this reviewResponded 22 December 2013

Hearing wonderful reviews from our valuable guests motivates us to continually seek excellence. We couldn’t be more inspired to work harder than hard knowing that all our efforts have been well appreciated. We thank you for giving us an opportunity to show you our willingness to go above and beyond our call of duty to serve you well. It is our goal to give you a convenient and comfortable experience to remember, and this shows that we have achieved that successfully. We hope to see you again very soon.

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Reviewed 19 November 2013

Location is in a congested area, however, rooms are larger, quite, and afford a good rest. Good front desk. Excellent breakfast. Suggestion: ask for the quiet side of the hotel. Much quieter and much nicer view. Rooms have large bay windows. Would return.

Room Tip: Unless you don't mind city traffic, ask for rooms facing the backside,
  • Stayed: November 2013, travelled on business
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Thank Tillary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this reviewResponded 20 November 2013

It is with sincere appreciation that we express to you our gratitude for taking the time out of your busy schedule to give us a wonderful review. Please know that this is of great help to us for we always want to hear the voice of our valued guests to gauge our overall performance. Thank you so much for taking notice of the pleasant staff, as well as the comfort you felt with regards to the spacious accommodation in total. Our goal is to give excellent service and we always work hard to make each guest feel that we are committed into going above and beyond our call of duty to achieve that. Thank you for your suggestions on how to better improve and for expressing the interest for a return visit. We couldn’t wait to serve you again very soon.

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Reviewed 16 November 2013

Absolutely pathetic is about the only way to describe our experience with Country Inn & Suites, Mind you this has nothing to do with the rooms or facilities, but has everything to do with the staff. Each year our organization hosts an event that draws over 300 basset lovers to the Ocala area and many of them are from outside of Ocala. So, needless to say, that we were looking for a hotel that was reasonably priced and pet-friendly. We initially contacted the Country Inn & Suites about a month ago and were told that Group Reservations would be calling us back. Week after week went by and no phone call. We contacted them at the end of each week and received a variety of responses from "Yes, they have your message and will be calling you back today" to "I'm sorry. The person in charge of it just got married, but should be in today". Finally, a miracle happened and they were in when we called. However, when we tried to book our rooms, we were told that they would not do that for us since "they have had problems with other animals in the past". So, an advertised pet-friendly hotel decided to decline our reservation because we had pets. Word of caution to all those four-legged lovers out there...You aren't welcome at Country Inn & Suites.

  • Stayed: November 2013, travelled with friends
    • Service
Thank Jeremy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this reviewResponded 17 November 2013

It is indeed regrettable to hear that we have not met your expectations in the best possible way, and for that we are deeply sorry. We wish to thank you for taking the time out of your busy schedule to inform us of how we may better improve in the delivery of our services. The constructive feedback you gave regarding our customer service in total will not go unnoticed and rest assured that this will be given its due action to correct such deficiency. We sincerely hope that we may be given another chance to make it right on your next visit to the area. We hope to see you again soon.

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Reviewed 14 November 2013

Despite prior bad reviews, and response from the hotel that they would do better, it doesn't look like much has changed. When we arrived, we waited more than 10 minutes for someone to show up at the front desk. The entire main floor reeked of chlorine from the indoor pool. Then it got worse. The elevator smelled like someone had dropped an entire bottle of PineSol, and our room on the 5th floor smelled like an awful combination of chlorine and PineSol. We walked around the different floors, and the smell was everywhere - there was no escape, and by the 3rd day, we woke up with headaches and raw throats. When we got home, the smell came with us because it permeated our packed clothing.
Maid service was also terrible. We made the mistake of leaving a nice tip each morning, as many experts now recommend. Unfortunately, she took the money, but never properly cleaned our room. We had to clean out the coffee pot ourselves each morning, and sweep up the hair on the floor in the bathroom. The bed was made, but the floor was never vacuumed. [Not much different with the dirty carpet by the elevator] We finally decided not to leave any tip the last morning. While the bed was comfortable, the smells were so intrusive that we had trouble sleeping.

Room Tip: We can't recommend this place
  • Stayed: November 2013, travelled with family
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Thank Patti D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this reviewResponded 15 November 2013

We are deeply troubled to hear that your experience with us was not at all a pleasant one. We are currently doing thorough cleaning in the areas which have been deemed unsatisfactory by guests, that is why we apologize if the smell of cleaning products have become overpowering during your stay with us. Please know that we will meticulously check the concerns you raised so that we may impose prompt corrective measures. Rest assured that your reviews pertaining to the housekeeping department on matters of cleanliness will not go unnoticed. We hope that we may be able to change your perception of our hotel in the future should you reconsider and stay with us again next time.

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Reviewed 17 October 2013

Beware...

I think there are many things to consider in judging lodging and I think number one has to be cleanliness...

and in that, this place failed as bad as I've seen in a decade. Bathroom door had something bad splattered on the inside, Linens had stains, bed ruffle had something spilled on it, carpet was badly stained with something 'red', but worst of all was the smell...just terrible...musty and moldy and although it's supposed to be smoke-free, it smelled like smoke...and so did the towels.

God forbid you get up-close to the A/C- Heating unit..that is where the smell is coming from.

Ugh nasty. We had a tough night of sleeping here.

And yes, the room is noisy because it's close to I-75 but I can't hold that against them...My eyes told me where the place was...

And add to that that the Men's room on the main floor near the front desk was 'unusable' due a back up of nastiness...don't they have people to keep an eye on that kinda stuff?

You would never know how much of a 'fail' this place was from the outside.

Beware.

  • Stayed: October 2013, travelled as a couple
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Thank JimfromDalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOcala_34474, Guest Relations Manager at Country Inn & Suites By Carlson, Ocala, responded to this reviewResponded 18 October 2013

Thank you for reaching out to us through this review. We are sincerely grateful for the fact that you made an effort to ensure that we are aware of our shortcomings. The displeasure you felt with regards to your overall experience is most troubling, and we wish to sincerely apologize for what you found lacking as well as the inconvenience it has brought you. Please know that we will meticulously handle the situation at hand and correct the deficiencies we find particularly in the maintenance of cleanliness. Thank you for giving us the opportunity to improve, and we hope that we may be able to change your perception of our hotel by giving you a far better experience next time.

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Additional Information about Country Inn & Suites By Carlson, Ocala

Address: 3720 SW College Rd, Ocala, FL 34474-4441
Phone Number:
Region: United States > Florida > Central Florida > Ocala
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Ocala
Price Range: £66 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Ocala 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Country Inn & Suites Ocala Hotel Ocala
Country Inn And Suites Ocala
Country Inn Ocala
Ocala Country Inn
Country Inn & Suites By Carlson, Ocala Florida

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