I have eaten at many Ruby Tuesdays and usually just a burger and salad bar. I always have had excellent service but recently was not happy when I ordered a rare burger and it came out over cooked. I complained but was not offered a new burger. I did complain in my survey that I took which was on the bottom of my bill. I a few words Corporate made up for the one time bad experience by sending my a ten dollar certificate. Overall RT is a nice place to go.
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