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“Great Customer Service/Samantha at the Front Desk”
Review of Hilton Ocala

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Hilton Ocala
Ranked #3 of 34 Hotels in Ocala
Certificate of Excellence
GreenLeadersGold level
Reviewed 23 July 2014

Every staff member was accommodating, friendly & provided great customer service during our stay. Samantha who worked the Front Desk, was especially outstanding!!! She was extremely welcoming from the first step we took into the lobby and every request was granted with a smile :)
Samantha is a great asset to the Hilton Family!!!

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Kristina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this reviewResponded 24 July 2014

We love it when the comments continue to pour in telling us that the PEOPLE are what made their stay perfect. We do take a great deal of pride in our wonderful facility, and vast landscaped surroundings....but it's the people you encounter during your stay that make the difference between an average day and an outstanding experience.
We have shared your comments with Samantha, who appreciates you mentioning her by name. Safe Travels always

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1,477 - 1,483 of 1,925 reviews

Reviewed 23 July 2014

I have stayed here many time on business and always am happy with the hotel and service. One thing I really love is the horse, Buddy, a retired Budweiser Clydesdale. I always ,make a point to go visit with him.

Also - the staff is fantastic. Shannon (Lobby restaurant), Samantha (Front Desk) and Sergio in the office. I have interacted with them all many times and their cheerful service is why (in addition to Buddy) is why this hotel in unique in Ocala.

Room Tip: All rooms are nice. Free parking. Free wifi for Hilton Honors members.
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  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank SusanP5175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this reviewResponded 24 July 2014

Thanks for the great comments. Our resident Mascot Clydesdale "Buddy" (and host to many brides when he pulls the gorgeous carriage) wanted to clear up one thing with our valuable guests. While Buddy may have a relative or two that worked for the Budweiser team, our Buddy is actually a much younger generation that has grown up in the "Heart of Horse Country" right here in the Ocala area and not a retired beer wagon horse. He is full of playful energy and welcomes all our guests to come out and say hi.

We have shared your comments with our staff and look forward to your return

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Reviewed 22 July 2014

Everyone at this Hotel were exceptional, but Shannon at the bar went above and beyond on Monday night. I was really hungry, and the only thing that seemed appetizing at the time came off the lunch menu, the shrimp risotto. I asked her if I could order from the lunch menu, she asked what I wanted and then said "I don't see why not"....and then I enjoyed a delicious meal!!!!!

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Ron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this reviewResponded 23 July 2014

When it comes to the top reason anybody returns to a business, it is because the people make you feel comfortable and "like family." Shannon certainly does that, and it is reflected time after time by our guests.
We are so glad you enjoyed your stay and we look forward to your return

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Reviewed 22 July 2014

Shannon at the Starting Gate Lounge is wonderful!! Very nice and great service!! The happy hour is a plus as well!! Good drinks and a great atmosphere. I will definitely be back to the Hilton Ocala!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this reviewResponded 23 July 2014

Two for One at happy hour daily is certainly a fun aspect of the Starting Gate Bar & Grill....not to mention the awesome food that can go along with it. Shannon is always all smiles and one of the best bartenders in Ocala. On behalf of Shannon and the rest of the team, we look forward to your return

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Reviewed 22 July 2014

I have stayed here in Ocala several times in the last 3 months.
Each time the bartenders at the starting gate lounge have been excellent as was the other staff.
Shannon was especially nice at the bar. She makes the trip much more pleasant.
Cos the waiter at breakfast makes me want to get up and enjoy the start of the day.

  • Stayed: July 2014, travelled on business
    • Service
Thank Charlie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this reviewResponded 23 July 2014

Cos can certain get you in a great mood each morning regardless of which side of the bed you got up on...and Shannon can help wind down the day with just as big a smile.
The people at Hilton Ocala are what make the difference...we hope you keep enjoying your visits as part of our family home away from home

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Reviewed 22 July 2014

On our way to the Florida Gulf Beaches we stopped overnight here. A very warm welcome from Karin who checked us in promptly - fair to say the hotel is maybe looking a little tired - the room was clean and the bed super comfortable.
The pool area really nice- just what you needed after a long drive
we are totally sold on Hilton Hotels and this one is lovely - nice to be among the pasture to see the horses.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank yankandabrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this reviewResponded 23 July 2014

Your notice of Karin is appreciated and put a smile on her face. Then again, there is always a smile on Karin's face and that what makes her such a joy to have on our staff.
While we may be the oldest full-service hotel in the area, we are happy that our guests notice the constant renovations, clean appearance, and modern amenities we continue to add and enhance. In fact, look for our new fitness "PAR COURSE" style trail that will surround the edge of our oak paddock in the upcoming weeks.

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Reviewed 22 July 2014

I want to mention Karin, Samantha, and Maxi. They went out of there way to make sure our stay great. They did a great job. The rooms were great and clean. The food was better than the mexican place next door. All and all great experience.

Room Tip: Stay on the eighth floor
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  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank robert b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this reviewResponded 23 July 2014

The front desk dynamic duo of Karen and Samantha are the best...thanks for mentioning them by name.
While El Toro next door is a wonderful treat to the border, the culinary experience at Arthur's Bistro and the Starting Gate Bar & Grill is the best in North Central Florida.
Glad you enjoyed your stay

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Additional Information about Hilton Ocala

Address: 3600 SW 36th Ave, Ocala, FL 34474-4474
Phone Number:
Region: United States > Florida > Central Florida > Ocala
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ocala
#3 Business Hotel in Ocala
#5 Family Hotel in Ocala
#5 Romantic Hotel in Ocala
Price Range: £100 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Ocala 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The Hilton Ocala is truely a "Piece of Paradise in the Heart of Horse Country." Located just off I-75 at SR200 you will find the area's most popular restaurants within walking or a short drive distance from the hotel. At the Hilton Ocala, you will find every comfort of home or office. Each room features comfortable, plush bedding, ample work-desk space, modern decor, and more. Our 8th & 9th VIP floors include access to our 9th floor VIP lounge with morning continental breakfast, evening appetizers, drink specials, and more.When it's time to relax, induldge in our large outdoor heated pool or whirlpool, or just relax on our enormous pool deck. If a little exercise is part of your day, take a jog outback in the glade and visit Buddy, our resident Clydesdale horse, and enjoy our outdoor fitness stations or workout in our well-equipped in door fitness center.The Starting Gate lobby bar is perfect for a cool beverage, dinner, or late night snack. Arthur's Restaurant is on of Ocala's most popular dining destinations open for Breakfast, lunch, dinner, and Sunday Brunch. ... more   less 
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Also Known As:
Hilton Ocala Hotel Ocala
Hilton Hotel Ocala
Ocala Hilton Hotel
Hilton Ocala Florida

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