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“FIRE - Jan 9th 2010 - UNSAFE” 1 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Orange

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Holiday Inn Express Hotel & Suites Orange
Ranked #2 of 5 Hotels in Orange City
Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“FIRE - Jan 9th 2010 - UNSAFE”
1 of 5 bubbles Reviewed 11 January 2010

This is a 5 story hotel. There was a fire in the electrical junction box on the 2nd floor thus the buildings power was cut off. The Fire Marshall closed down the hotel and all guests had to find other accomodations. There were 3 large groups staying in the hotel and we had to use the emergency stairs to access our rooms. The problem is this. THE EMERGENCY LIGHTS IN THE STAIRWELLS DID NOT WORK. This was very unsafe for the guests who had to go up and down 5 stories with their luggage. The only light we had were our personal flashlights {if we had them} and glow sticks provided by the Fire Dept. The hotel management & staff did NOTHING to help this situation - they did not provide flashlights or have their staff stand in the stairwells with lights so we could see. The fireman did what they could to help us but the hotel staff were useless.
Also, upon checkin we ordered a refrigerator & microwave. 5 hours later we were still waiting. When the front desk clerk was informed of this she commented 'I am physically unable to deliver them, I'm the only one here.' When we checked in, there were plenty of hotel staff to deliver the frig/micro! We finally received them mid-morning the next day.
I would not stay here again because of the basic safety of this fairly new building and the inefficient staff.

  • Stayed January 2010, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TravelingMom98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orcfl, Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review, 22 April 2010
I'm very sorry for the inconvenience that you experienced during your stay in January. Unfortunately, when the fire occurred, the Fire Department took control of the evacuation so the staff was not able to assist in any way other than helping to find alternate lodging and confirming who was in what room for the Fire Department. The emergency lights were working but they do starting burning out after a couple of hours because they run on batteries.

The staff was instrumental in putting out the fire in the room and getting the guests out of the room so that no one was injured. For that I am very thankful. In addition, due to some quick thinking the window in the room was busted out so that the sprinklers weren't set off which would have created an even bigger problem for our guests. I am very sorry that you were inconvenienced by all of this, and hope that if you are in the area again you would give us another try.
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156 reviews from our community

Traveller rating
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    24
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    18
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Any
English first
Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 9 January 2010

Our first room had no not water. The hotel in itself was beautiful and food was pretty good. The Staff couldn't do enough to help you. They were great they did their best to correct things. Then they changed our room and we had hot water but the heater in the room was so noisy you couldn't sleep.

  • Stayed January 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pattycake05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orcfl, Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review, 22 April 2010
We are very sorry for the inconvenience that you experienced at our hotel. Just to update you, the problem that you experienced with the hot water has finally been corrected. We were finally able to diagnose the problem and have not had any problems with it in several months. We hope to see you back soon.
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Salisbury, Maryland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 16 December 2009

This hotel was extremely clean, had great breakfast, a great pool and workout room. I only had hot water probably 25% of the time. I would just recommend calling to make sure their water issue is fixed before staying here.

  • Stayed November 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank bnorton78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orcfl, Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review, 22 April 2010
We are very sorry for the inconvenience that you experienced at our hotel. Just to update you, the problem that you experienced with the hot water has finally been corrected. We were finally able to diagnose the problem and have not had any problems with it in several months. We hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
juliern03
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 June 2009

We came in to town for a family funeral. Hotel friendly. Enjoyed stay. Clean wonderful full breakfast. bacon, eggs, rolls you name it. Comforting place to unwind and get away from the stress. The pool was relaxing. Fitness room clean. Towels and water available. Staff friendly helpful. Wish all my travel stays were this nice. Thank You Holiday Inn!

  • Stayed June 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank juliern03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 April 2009

Took over an hour to check in because after I got to the room there was no hot water. Sat around for a long time while they went room to room looking for hot water. finally they found a room with warm water. I was already late for a meeting but took a warm shower, cranked down the AC and left the hotel. Got back about 11PM and the room was hot. Dang AC fan worked but did not get cool. Being late at night I sucked it up and dealt with it. Come morning time (4:30 am) I tried to take a shower and you guessed it, no hot water... Not even room temp water! I made a comment to the desk clerk who didn't seem to care. Did I mention that two different cleaning ladies walked in on me? They said they didn't realize anyone was in that room... Finally contacted hiexpress customer service and they gave me a few extra points for staying which is useless. I had holiday inn express hotels booked all over the state for the next few weeks and cancelled all reservations...

  • Stayed March 2009, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank kterrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Orange City hotels

Brooklyn
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 21 March 2009

No hot water for last 3 weeks, one washcloth per room, cheap towels, only some rooms get wireless internet. need I say more. go elsewere

  • Stayed March 2009, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank bbirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orcfl, Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review, 22 April 2010
We are very sorry for the inconvenience that you experienced at our hotel. Just to update you, the problem that you experienced with the hot water has finally been corrected. We were finally able to diagnose the problem and have not had any problems with it in several months. We hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
1 review
5 of 5 bubbles Reviewed 7 November 2008

I have previously stayed at other hotels in the West Volusia area but the one that I normally stay at was sold out, so I decided to try the Holiday Inn Express. I was so pleasantly surprised. Not only was it affordable but the service and quality were unsurpassed. Because I am a Priority Club member, they had added the cutest swans in the room along with a bottled water and mints. I will be back.

Stayed October 2008
Helpful?
Thank thunderbird2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Orange

Property: Holiday Inn Express Hotel & Suites Orange
Address: 1330 Saxon Blvd, Orange City, FL 32763-8416
Phone Number:
Region: United States > Florida > Orange City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Orange City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Orange 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
The Holiday Inn Express Orange City/Deltona is located just off I-4 and is close to Stetson University and Lake Mary Business Parks. Easy on & easy off makes this hotel the perfect location for business or leisure travel. Our luxurious hotel offers a variety of suites and spacious guest rooms to accommodate nearly every person and family. For those with allergies, this is a non-smoking and pet free hotel. Amenities include: outdoor screened pool and whirlpool, free local phone calls, a well equipped fitness center, and a free Express Start breakfast bar including a variety of hot menu items. Close to local restaurants, corporations, and attractions. For business or leisure, the Holiday Inn Express Orange City/Deltona is your smart choice for overnight accommodations. Getting there has to be fast and convenient too. Only minutes from Deland and Sanford/Lake Mary business parks, you'll spend less time in the car and more time doing what you came to Central Florida to do.Wireless Internet is available in the lobby and breakfast bar areas, while wired high-speed Internet is available in the guest rooms. We welcome you to visit Orange City, Florida and Stay Smart at the Holiday Inn Express Hotel and Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Orange
Holiday Inn Orange City
Orange City Holiday Inn

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