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“Management doesn't appreciate a Priceline Bid”

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Courtyard Jacksonville Orange Park
Ranked #5 of 12 Hotels in Orange Park
Atlanta, GA
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Management doesn't appreciate a Priceline Bid”
Reviewed 4 August 2012

We have stayed here many times and have been loyal Marriott customer when we travel - this time we bid thru priceline just to save a bit - when checking in we asked for 2 beds instead of 1 and Manager Joanna replied our priceline bid does not guarantee choice of beds. We understood that and it would not have mattered if our daughter had not decided to come with us last minute. She was actually degrading & rude how she explained Marriott & priceline policies and did not even acknowledge that we had booked with them many other times thru Marriott. She ended up giving us 2 beds for additional $25 fee.

Although this has been our 1st choice, next time we will consider going back to Holiday Inn next door.

Room Tip: you can ask for a balcony, although they say they usually give those to smokers.
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank priceless_xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaxco051508, General Manager at Courtyard Jacksonville Orange Park, responded to this review, 25 September 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am sorry to see that your stay did not meet your expectations. We appreciate your loyalty to our hotel and hope that this one incident will not prevent future stays. The individual you mentioned in your review is no longer with us. We look forward to having you as a guest in the future, should your travel plans permit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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166 reviews from our community

Traveller rating
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    29
    8
    8
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
Wesley Chapel, FL
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 August 2012

We just spent the weekend at this hotel and never again. First of all, I found a live bug under one of the pillows on the bed. Second, the rug was very dirty; spots all over the place. Third, the hotel just plain needs general maintenance; walls painted, windows washed, etc. Fourth, we are smokers so we got a room with a balcony. However, they don't even have chairs on the balcony. What if a guest would just like to get some fresh air? Fifth, the bathtub had mold all along the inside edge. Yuk! Sixth, the hotel offers a breakfast buffet ($8.50), with a griddle for omelets. For two days the hot pans were mostly empty and the girl in charge did not seem to want to be there. My husband and I agreed that she was not at all hospitable. The desk staff and the housekeeping staff were very nice and friendly. This hotel needs alot of work.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angelafoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaxco051508, General Manager at Courtyard Jacksonville Orange Park, responded to this review, 10 August 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am sorry to see that your stay did not meet your expectations. We will use your input as a tool for improvement. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2012

I do not go to Florida, but we came for two days for a family reunion. I will say this hotel is very nice. We needed adjoining rooms, but none were available when we came b/c we'd arrived early (noon). Front desk was very accomodating as it was 6 of us, and she allowed us to stay in one of the clean adjoining rooms until the other one was vacated and cleaned. Lobby was beautiful, and saturday's breakfast was awesome! I think they only do waffles and omelets made-to-order on saturdays, so, BONUS! Rooms were very spacious and nice-- so much so that I didn't want to leave the room. All modern amenities in room, outdoor pool, and very nice exercise room. Black out shades were amazing. I'd definitely stay here again, IF I ever go to Florida again lol!

Room Tip: If you need adjoining rooms, just know that they only have one set per floor, and it's a King w...
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lady j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaxco051508, General Manager at Courtyard Jacksonville Orange Park, responded to this review, 30 July 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Claxton, Georgia
Level Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 22 July 2012

This hotel was very nice. We stayed for two nights. The pool was always clean and the rooms were clean as well. The hotel lobby was nice and the staff at the desk were always friendly and ready to help. The only reason I didn't rate 5 stars was because on the day before our checkout, we called down to ask for a late checkout. The front desk clerk was very nice and told us we could check out by 1pm the next day. However, the next morning around 11:30, someone was beating on our door (even though we had the do not disturb sign up and we were still sleeping). It was housekeeping asking if we were checking out or what... I said we had late check out, she said no one informed her. So we were a little upset that we got woken up after coming in late the night before. However, this was just a minor issue. We normally stay at the Holiday Inn next door and this hotel was just as nice. If we return to OP area, we will more than likely stay again.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmandaKaye79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaxco051508, General Manager at Courtyard Jacksonville Orange Park, responded to this review, 30 July 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southwest
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 July 2012

Great location, no nonsense place that caters to families as well as the business traveler. Everything clean and modern. Business center to support every need. Room had microwave and frige in room. Staff knowledgeable and supportive. Offered good discounts for senior or whatever. Will definetly return. Close to base, restauraunts and shopping.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthwestCurious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaxco051508, General Manager at Courtyard Jacksonville Orange Park, responded to this review, 30 July 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 June 2012

We made a good choice staying here. The rooms are spotless and the front desk staff is very accommodating. The breakfast is not the best, typical continental. If it is not included, don't spend the money. The hotel is on a main road with dozens of restaurants along the road. There is movie theather,Target and a supermarket near by. Again, great location and good value.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JerseyandBeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaxco051508, General Manager at Courtyard Jacksonville Orange Park, responded to this review, 30 July 2012
Thank you for taking the time to share your comments regarding your recent stay with us here at the Courtyard- Jacksonville/Orange Park, FL. We strive to provide our guests with the service and accomodations Marriott Courtyard guests expect and deserve. I am happy to see that your stay here was pleasant. We look forward to having you as a guest in the future, should your travel plans permit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FL
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 May 2012

This is a solid hotel in OP... The rooms are nicely done and very clean. I have stayed here several times before and have had great experiences every time. You will be pleased. New image lobby and rooms. Give it a shot

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeezakFl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Jacksonville Orange Park

Property: Courtyard Jacksonville Orange Park
Address: 610 Wells Rd, Orange Park, FL 32073-2926
Region: United States > Florida > Orange Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Orange Park
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Jacksonville Orange Park 3*
Number of rooms: 115
Official Description (provided by the hotel):
* 5 floors, 115 rooms * 4 meeting rooms; 4,530 sq. ft. of total meeting space * Located off I-295 and minutes to NAS JAX, Orange Park Medical Center and world-class golf * affordable and healthy breakfast served every morning * Free high-speed Internet throughout the hotel * Non-smoking and ADA accessible ... more   less 
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Also Known As:
Courtyard By Marriott Jacksonville Orange Park Hotel Orange Park

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