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“Nice for Price”

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Best Western Southside Hotel & Suites
Ranked #2 of 12 Hotels in Orange Park
Certificate of Excellence
Starke, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice for Price”
Reviewed 21 January 2014

This is an extremely clean and nice hotel for the price. Great Breakfast and clean rooms. Right on the highway, just need to negotiate the road to get there. Restaurants are close but not on top of you and the set back far enough from the rad so it is very quiet, No highway noise which can be very annoying at other hotels

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank rich j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this review, 26 January 2014
Thank you so much for your kind words. I hope we see you again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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337 reviews from our community

Traveller rating
    167
    73
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    17
See reviews for
131
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2014

We travel quite often for business and leisure. We often use Best Western for leisure travel throughout the Southeast. Although every Best Western is not the same, we have been fortunate that most of them have been consistent in that you can expect a clean room, attentive staff and a decent breakfast. However, on this visit at the Orange Park,FL location, we only received a clean room. This was a much needed staycation in which my husband and I wanted to get some rest and a decent breakfast. However, we got inconvenience and ignored by the staff serving breakfast. First, there was a long wait for basic items like bacon and eggs. The sausage gravy was ice cold and the power would shut off every time someone tried to use the microwave and toaster at the same time. The staff member assigned to the breakfast area ignored several people in need of assistance with the microwave. In addition, my husband stood in line for over 20 minutes in front of the waffle maker where the dispenser had ran out of batter. The breakfast attendant opened the front of the dispenser up as if she was going to add more batter. After 10 more minutes had lapsed, my husband asked the attendant how much longer would it be before she would refill the dispenser (by this time, it was 9:05 am). He was then told that she could not refill the dispenser because of the time. This was very frustrating as she made eye contact with my husband several times as she passed in front of him to check on various other items. My husband at this point did not want anything and it soured what promised to have been a much needed getaway. Several other guests (who stated they too were waiting on the waffle batter to be refilled) observed this and commented that they couldn't believe that my husband was made to stand in line for that duration of time. I thought about not reporting this but the more I have thought about it, the more unsettling it is to think that this type of treatment may happen to someone else. I must say that the front desk clerk, Mrs. Mosley was pleasant upon check-in and did try to assist patrons by resetting the microwave and toaster when the circuit tripped.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dominic H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this review, 16 January 2014
This is simply unacceptable, and we have handled the situation with this employee. We will continue communicating with you to resolve this to your satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 January 2014

We have used this hotel on several occasions when visiting family in town and Doug and his staff have always been accommodating. Our first time, we had 4 rooms - all arriving at various times of the night and the front desk staff were very welcoming. Breakfast is always good. Rooms have always been clean. We have stayed here in May, Sept, and Nov. Never had any complaints but if we did, I know that Doug and his staff would quickly remedy the situation. I would recommend this hotel!

Stayed June 2013, travelled with family
Helpful?
Thank jrobjand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this review, 14 January 2014
Wow. Thanks!! Hope to see you again soon...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moore Haven, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 25 December 2013

This motel does not meet the expected and previously experienced quality of the Best Western franchise. It may be worth half the price but no more. Look for another Motel in the area. The unit is hard to access from I-95, there are no close by places to eat or find other points of interest. It is useful as a stopping way-point only.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this review, 28 December 2013
Thank you for your comments. I'm sorry we did not live up to your expectations. We will use your feedback to provide a superior experience to future guests! -Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlamtic Beach, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2013

I find Best Western generally provides the best value in a clean facility. When in doubt, I will chose Best Western. In the case of this property, it is convienient to the west side of Jacksonville and yet not on a busy street this is difficult to enter. I have stayed here previously and have had great rooms although this time the room left something to be desired. I will return when we have events in Jacksonville so I am not required to drive home late at night.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this review, 11 December 2013
Thank you for your comments. We hope to see you again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level 6 Contributor
206 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 28 November 2013

When we got in the room, we unpacked our suitcases and settled down on the bed. Then we noticed a Roach by the sink and killed it. Then another, and another. .. We killed 5 roaches within 5 minutes and then called the front desk and asked for a new room. We went into the room, turned the light on and saw a Roach run away. My husband and I left the room and the hotel immediately. Front desk was not understanding at all, didn't say sorry, just told us to call Orbitz to get our refund. We will never go back, the hotel definitely has a Roach infestation problem.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Danella23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this review, 30 November 2013
Thank you for taking the time to write out your comments. We are very sorry for your experience, and have addressed the situation thoroughly, including how you felt you were treated. That is not acceptable!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenmore, Washington
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 November 2013

Was there on Nov. 21 and 22, 2013. It is actually a good hotel and the breakfast and downstairs lobby for gathering is more than appropriate. Rooms clean and comfortable. Unfortunately, while sitting in a cushioned chair, that was somewhat stained and it was a surprise that it was even in the room, my husband caught something from the corner of his eye quickly moving up his shirt. Once captured and squished, we determined it was a bedbug by crosschecking with a variety of images on the web. We promptly brought it to the desk (it was about midnight). The clerk confirmed this is what it was (they are required to view videos with regard to infestations). She immediately changed us out of the room and indicated that the exterminators would be called in the next day. As we were vacating, we found another bedbug, this was on the floor under that same awful cushioned chair. I actually dont have anything bad to say about the hotel, in a nutshell it was quite good. And the creatures may have found its way there from prior travelers. Just a warning to be sure to examine your surroundings as this is possible anywhere. Best to all.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maritza j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this review, 25 November 2013
Thanks for your thoughtful comments! We take these things very seriously, and have them dealt with professionally ASAP. We hope to see you again! -Doug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Southside Hotel & Suites

Property: Best Western Southside Hotel & Suites
Address: 4580 Collins Road, Orange Park, FL 32073 (Formerly BEST WESTERN Southside Hotel & Suites)
Phone Number:
Region: United States > Florida > Orange Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Orange Park
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Southside Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

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