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“had a great stay”

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Best Western Southside Hotel & Suites
Ranked #2 of 12 Hotels in Orange Park
Certificate of Excellence
Reviewed 9 May 2014

the room we had was huge, great for my family of 4.. very nice staff and caring for our needs at any time. i have nothing bad to complain about with this hotel. we had 5 rooms mine was the best i do think, room 300 for reference

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
Thank Jody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded 10 May 2014

Thank you for coming to stay with us and for telling us about your stay! We love hearing from our guests! I'm glad you found the room so spacious and to your liking!
Did you know that we're beginning a full scale renovation? All rooms have been painted with a color scheme that is relaxing and inviting! In just a short time we'll begin putting in new furniture! We're also redoing the lobby!
When you come back this way, please come through again and see what we've done! I'm sure you're going to like it!

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272 - 278 of 348 reviews

Reviewed 17 April 2014

Had a wonderful stay. Room was clean and roomy. The breakfast is better than most, however still is lacking in choices. Staff was great, nice and friendly, I would stay there again easy! Loved the location. WiFi had some connection issues but was resolved quickly and had no other problems with it.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank 807denisel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded 18 April 2014

Thank you for coming and for telling us about your stay! Guest feedback is a very valuable tool for us to know how we're doing. It sounds like we did very well! We appreciate your kind words.
This hotel is a great place to stay, for sure. We are going through some updates over the next few months. I hope that when you return, you will find the updates to your liking! Some of those updates will be to the physical property, others will include breakfast!
We look forward to having you again!

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Reviewed 14 April 2014

We were disgusted by the presence of bugs in our room as well as the laundry facility. We arrived very late (1:00 am) after a long day of driving. We were due to attend a wedding in Jacksonville Saturday evening. We arrived at the hotel. The front desk staff was very courteous. We started unpacking our belongs and a cockroach was crawling on the counter. We killed it. We went to the front desk to request extra bedding and when one of us went with the front desk staff to get the bedding from laundry, there were several cockroaches visibly crawling around on the floor. The front desk personnel didn't even say anything. At this point we decided to pack up and go to another hotel. As we turned back the sheets on the bed we discovered a foot cushion (like a corn / bunion pad) stuck to the sheets. We notified the front desk we were leaving. She indicated she would notify the manager. At this point we have not heard anything back from the hotel. We may possibly contact the board of health regarding this very unsanitary condition.

  • Stayed: April 2014, travelled with family
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Thank AnnaW4141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded 16 April 2014

Thank you for telling us about your stay. All feedback is welcome.
I'm very sorry to hear about the problem with the hotel. As the new General Manager, this is something, among others, that has recently been brought to my attention. I'm sorry that I didn't get your contact information so that we could speak about the matter. However, please be assured that this issue is being addressed and it will be resolved.
I hope that you come back again at another time so that we can impress you. This hotel is going through a large scale renovation this spring and summer that will make a huge impact!
Please contact me directly when you're ready to come back and I'll ensure that you are satisfied with this stay!

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Reviewed 1 April 2014

Overall, just not up to standards. Room was weird shade of green. Breakfast was boring. Eggs were dry and biscuits were ice cold. Couldn't drink the coffee in the room. Had to drive to local Racetrack gas station to get coffee that was drinkable. Couldn't get half & half after breakfast was closed. They had to lock the fridge and desk person didn't have or want key.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded 5 April 2014

Thank you for your detailed comments. We are sorry that we didn't live up to your expectations, but will use your input to do better in the future.

Yes, the green paint is an interesting shade... You'll be happy to know we just began a re-paint of the entire property... mocha with dark brown accent. It looks great!

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Reviewed 27 March 2014

Staff most helpful. Smiling. Honest. Went out of their way to accommodate us. My only complaint was that the bathroom exhaust fan/light was rattling when turned on. Otherwise the stay was excellent. The hotel was a little out of the way, but well worth finding.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Best Western
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded 29 March 2014

Thanks Carol! We enjoyed having you...

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Reviewed 2 March 2014

This was decent hotel for the length of my stay. Wasnt so pleasant to see the smoke area being part of the place cars drive up to check in. It was blocked with people. The lobby had a nice appeal with free lemon water. My room was quite a small space. Not sure if it was because of the queen size bed or just the room itself. The door didnt seem to fit the door jam because you could still see out in the hallway. Over all it is decent for the price and the area considering close to Orange Park on the back side.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded 4 March 2014

Thank you for taking the time to write your comments. We will consider your input as we make future decisions to improve our guest experience! Thanks again.

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Reviewed 18 February 2014

Rooms were very clean, breakfast was great, very friendly/helpful staff, at a very reasonable price, will definitely repeat. Front desk receptionist was very informative about the area and different options for dining.Room was very clean , bed was well prepared and comfortable. Breakfast was excellent and well presented.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank 113georgec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern-Doug, Front Office Manager at Best Western Southside Hotel & Suites, responded to this reviewResponded 21 February 2014

Thanks a bunch! We are glad you appreciated what we have to offer, and we hope to see you again!

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Additional Information about Best Western Southside Hotel & Suites

Address: 4580 Collins Road, Orange Park, FL 32073 (Formerly BEST WESTERN Southside Hotel & Suites)
Phone Number:
Region: United States > Florida > Orange Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Orange Park
Price Range: £63 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Southside Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

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