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“Good experience”

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Best Western Southside Hotel & Suites
Ranked #2 of 12 Hotels in Orange Park
Certificate of Excellence
Palm Harbor, United States
Level Contributor
5 reviews
3 hotel reviews
“Good experience”
Reviewed 3 June 2014

We were glad to see that this hotel is being remodeled because it is out-dated and looks a little weary around the edges, particularly the doorways into the motel and out to the pool and some of the furnishings. But, our room was fine and the service was excellent,

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lois R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this review, 4 June 2014
We're glad to hear that you had a good experience!
We agree that our remodel was definitely time to get done. We've only just begun this process. We have painted all the rooms and have begun putting in new furniture! Coming up soon will be a lobby remodel and more!
We hope you come back again later this year and rate us a "Great experience!"
Thanks again for picking us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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312 reviews from our community

Traveller rating
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    14
See reviews for
120
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Atlanta, Georgia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2014

I travel to JAX often on business and I've stayed at the Best Western Southside on several occasions. It's always clean, the rooms are nice, the people are great, and the service is always good. And, the price is great!

  • Stayed April 2014, travelled on business
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this review, 30 May 2014
We're so glad you've come back to us time and again! Thank you for your feedback on our hotel! We have a great staff that takes pride in our hotel! Mrs T is our head of housekeeping and she ensures every room is presentable for our guests.
We've just begun our renovation process and we already look even better! We have new furniture in about half of our rooms so far. The lobby will get redone soon. However, there is minimal disturbance to anyone! All work is done during a period that the guests are out of the hotel and we stop around dinner time.
We can't wait for you to come back and see how good we look!
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Sanford, United States
1 review
Reviewed 18 May 2014

The furniture was old and shabby in the sitting area and the carpeting was worn and old looking. The bathroom fell below expectations but was for the most part clean. For the price, I would have expected better.

  • Stayed May 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this review, 19 May 2014
Thank you for telling us about your experience. I'm sorry that we aren't yet the hotel you were expecting. We will be soon! We are just beginning the remodeling process! We have repainted all of the rooms, we have new furniture on the way and we're going to be re-doing our breakfast area!
When you come back this way, we'll be a whole new hotel!
Thank you again for coming. We can't wait to show you how good we've become!
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Richmond, Kentucky, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2014

I found the staff to be friendly and efficient they provided excellent service in an atmosphere of efficient accomplishment. The Motel and the breakfast was excellent. I will always choose to stay at this facility and will tell my friends about this outstanding motel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Darrell N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this review, 19 May 2014
Darrell, thank you for giving us your feedback! We love to take care of you when you come and we're glad that you continue to choose us!
Over the course of the next few months, we're going to replace the furniture in the rooms, reset our breakfast seating area with a new concept and continue to make ourselves a better place to stay!
Thank you again!
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Willis Texas, United States
2 reviews
Reviewed 12 May 2014

Accommodations were very good, service, quality and dollar value were above average. I feel Best western needs serious attention to the quality and selection of the breakfast items. Powdered eggs and grease laden meats are not the way to start a day.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this review, 13 May 2014
Thank you for choosing our hotel and telling us about your stay! We love hearing feedback and hearing what our guests like and didn't like.
I'm glad to hear that our service was so good! Sorry that you weren't a fan of our breakfast. As we move through our updates this year, we're looking for ways to improve ourselves and this includes our breakfast offering. We don't use powdered eggs, we use real eggs! Bacon and sausage patties don't suit everyone, so we do have a pretty good variety of offerings including make your own waffles, yogurt, cereal, breads and bagels. I am looking at bringing in more variety soon though!
Come back again and see what we've updated! We look forward to your return!
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yawkey, United States
1 review
Reviewed 9 May 2014

the room we had was huge, great for my family of 4.. very nice staff and caring for our needs at any time. i have nothing bad to complain about with this hotel. we had 5 rooms mine was the best i do think, room 300 for reference

  • Stayed May 2014, travelled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Jody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this review, 10 May 2014
Thank you for coming to stay with us and for telling us about your stay! We love hearing from our guests! I'm glad you found the room so spacious and to your liking!
Did you know that we're beginning a full scale renovation? All rooms have been painted with a color scheme that is relaxing and inviting! In just a short time we'll begin putting in new furniture! We're also redoing the lobby!
When you come back this way, please come through again and see what we've done! I'm sure you're going to like it!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 April 2014

Had a wonderful stay. Room was clean and roomy. The breakfast is better than most, however still is lacking in choices. Staff was great, nice and friendly, I would stay there again easy! Loved the location. WiFi had some connection issues but was resolved quickly and had no other problems with it.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 807denisel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artie S, General Manager at Best Western Southside Hotel & Suites, responded to this review, 18 April 2014
Thank you for coming and for telling us about your stay! Guest feedback is a very valuable tool for us to know how we're doing. It sounds like we did very well! We appreciate your kind words.
This hotel is a great place to stay, for sure. We are going through some updates over the next few months. I hope that when you return, you will find the updates to your liking! Some of those updates will be to the physical property, others will include breakfast!
We look forward to having you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Southside Hotel & Suites

Property: Best Western Southside Hotel & Suites
Address: 4580 Collins Road, Orange Park, FL 32073 (Formerly BEST WESTERN Southside Hotel & Suites)
Phone Number:
Region: United States > Florida > Orange Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Orange Park
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Southside Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

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