Service was disturbingly frustrating and incompetent.
First the resort is not on Google so we went to Shereton Vistana Villages (note: service there was great as the desk clerk provided us the address and location for resort and verified our reservation.) We then went to the address provided. Gate with address was wrong gate and we had to turn left on a busy road. Finally got to front desk; told clerk I was frustrated - she was actually rude to me and tried to shift blame. Then she asked if a 3rd floor room with no elevator was okay. They were able to get us first floor room. However, we asked about onsite restaurants and were told they stay open until 11:00 (this was at 8:00). They were wrong - restaurant closed at, you guessed it, 8:00. Different place had room service for pizza...but it would be 50 minutes. Same resort. Oh and if I was willing to come pick it up; only 10 minutes. So room service pizza would be 40 minutes old if we got it.