I've done this quite a number of times, and it the actual diving experience is always wonderful. Being able to interact with visitors and family through the glass makes it a unique experience. All equipment is supplied and is ready for you when arrive at the tank. Although I had some ear clearing problems, one of the support divers was happy to stay with me until the problem resolved itself. Although you aren't allowed to touch any of the sea life, you can take any sharks teeth you may find on the bottom. You also also get a backstage tour of some animal enclosures, some of which connect directly to the areas seen by everybody else. i didn't have any problems booking this over the phone whilst at the resort.
I noticed some changes since my last visit in 2009 - the glass 'bubble' divers use to take turns entering has gone. Also the quality of the included souviners has decreased. You used a get a DiveQuest T-Shirt and a certificate - these has been replaced by a cheap looking string bag (which from the logos on it is used for other backstage tours) and a conservation badge (similar ones are available in Animal Kingdom for $1).
Afterwards, you can watch a video of your dive, which you can buy. If you ask in advance, you have your partner or friend join you for this. I bought the DVD for the first time - the video has segments highlighting each member of the group, so you will see more of yourself if you are in a small group of divers. They also film you interacting with people on the other side of the glass, so make sure you let your family know when you will be in the tank. The DVD only lasts around 15 minutes and my case, displayed the credits & faded out part way through a scene where we were watching a large grouper that had been coaxed out of its' lair - very annoying!.It's a shame they don't take any stills - these could easily be added as files on the DVD to print out later, or added to your Disney photopass.
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