Unfortunately this hotel was very disappointing.
- At first they put us in a room facing the parking lot, although we paid for a pool view room (which costs more than a non pool view room). They said they had no pool-view rooms available (!), and showed us a different room (not pool view, but at least it wasn't parking lot view). we agreed to take that room, but they already gave it to somebody else exactly two minutes after they showed it to us. We explained that we booked a pool view room, but they said that booking.com "doesn't guarantee" the room type. The room without the pool view costs less than what we're paying, so that made absolutely no sense.
They said they don't have other rooms for us, so we went to the lobby with our luggage, to see what we can do. And then there was a trust issue: the receptionist asked us to send him our confirmation email, that says we booked a pool view room. By the time the email arrived he discovered that there's a pool view room available. This room was fine, so we took it.
- To top it all off, when we approached our room, a staff member looked at us funny and asked angrily: "pizza fliers?" We didn't understand her at first, but then we realized she was asking us if we were there to distribute pizza fliers (because I guess we give a pizza flier distributors kind of vibe?). :( We explained that we are staying at the hotel and she said she was sorry. Still she could think for a second before accusing people for no reason (a man and woman walking together would probably be just hotel guests and not pizza flier distributers).
- One thing we instantly noticed on each floor was a terrible cheap dog food smell in the corridors. It was a very strong scent, and it was the same smell on each corridor of every floor we were on.
- The sofa in the room was worn out (see image) and dirty. There was a rotten orange on the floor near the curtains (see image). There was also a lonely sock in the dryer.
- All the appliances in the room were extremely noisy. This includes the washing machine, dryer and the dishwasher (the latter being unbearably noisy).
- We tripped when we went out to the balcony, because of an elevated threshold in the door.
- The elevators are very slow, and there are only two of them for each tower. The staircase room was all concrete. Not very pleasant.
- I would not call this hotel a "boutique" hotel, as they do on their website. You wouldn't expect plastic plants in a boutique hotel. I would think a boutique hotel should be elegant and stylish. This is not the case here.
The good things about the room are that it's very spacious, and it's very well equipped with appliances. The bed is huge.
But we thought that the terrible experience with the staff and cleanliness was just not worth it. We never had such a bad experience with any hotel (mostly because we always choose the hotels we stay at after researching and reading a lot of reviews), but this was a real miss.
- Official Description (provided by the hotel):
- This full-service, all-suite, newly renovated luxury boutique hotel is quaintly tucked in the heart of Orlando on Universal Blvd, just minutes from International Drive and close to Universal Studios. The Point Orlando Resort provides a tranquil Florida experience that will have you feeling right at home. The Studio, 1 Bedroom Suites and 2 Bedroom Suites offer a variety of comfortable accommodations to suit your needs while enjoying resort-style amenities. ... more less
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- Also Known As:
- The Point Orlando Hotel Orlando
- The Point Hotel Orlando
- The Point Orlando Resort Florida