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“Good with a few minor improvements”

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The Point Orlando Resort
Ranked #20 of 337 Hotels in Orlando
Certificate of Excellence
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good with a few minor improvements”
Reviewed 22 November 2013 via mobile

Stayed at the Point for one week recently for a vacation on Florida. First of all the staff are exceptionally friendly and would go out their way to help with anything at all. We requested a high room which was fulfilled and we given the top floor with amazing views of the area. We stayed in a one bedroom suite which had a large king bed and a sofa bed in the lounge. The bathroom the large with good pressure however, the jacuzzi bath was very small for an average to tall person, it was rather cramped to get into and sit comfortably.

The hotel charges a maintenance fee to all guests which pays for towels, wifi, parking and very basic cleaning of the room. On a couple of occasions our room was not cleaned and no fresh towels were provided however the next day we we're given them.

The breakfast buffet was nice however the area was very small and was extremely busy at times. This area is also not separated from the main reception. I feel a bigger area would be required.

Overall a good hotel which I would return to again in the future.

Stayed November 2013, travelled on business
Helpful?
Thank Paisleydude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayley C, Guest Relations Manager at The Point Orlando Resort, responded to this review, 25 November 2013
We sincerely appreciate you taking the time to provide your feedback. It was our pleasure to accommodate your needs throughout your stay. We do apologize that your room did not receive it's daily refresh each day throughout your stay. We also are sorry that you found the Jacuzzi bath tub to be not quite suited to your needs. These comments are being addressed internally by our staff. We hope you will allow us the opportunity to serve you again int he future.
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Staffordshire
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 November 2013

We had a one bedroom grand suite - and found it to be spacious and well equipped.

Location was good for us - but we had difficulty finding the hotel - the entrance isn't on Universal Boulevard - but on a road just off it - Carrier Drive. No problem finding it in daylight - but we arrived in the dark!

Place had that big hotel feel so slightly soul-less. But staff were freindly and welcoming.

Almost certainly we will return.

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank RedWest066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayley C, Guest Relations Manager at The Point Orlando Resort, responded to this review, 25 November 2013
Thank you for taking the time to write a review. We're glad to know you found your suite to be well-appointed to your needs. Thank you for mentioning how friendly our staff was as well. We do apologize that you had a little trouble finding the entrance. There is also an entrance off of Universal Blvd. for future reference. We look forward to your next visit, please let us know if we can assist you in any way.
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Dubai
Level Contributor
227 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 21 November 2013

We stayed in the Point Orlando for 6 nights during Nov 2013 and we were very happy to chose this hotel. we stayed in one bedrooom apartment on the 8 floor, we hardly heard anyone in the same floor. Having a washing machine and tumble dryer helped a lot, since we had 3 week sholiday in US and we could not pack a lot and need to do some washing. It is very near to all parks and premiunm outlets... number of diners and tourism office... they have a small gym, which nobody use ,so it was a treat to use it almost on VIP basis.. the bar is ok, the reception is very helpful. I would recommend this hotel to everyine who will visit Orlando.

Room Tip: Upper floors to have quite rooms
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  • Stayed November 2013, travelled with friends
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Helpful?
Thank DORDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayley C, Guest Relations Manager at The Point Orlando Resort, responded to this review, 22 November 2013
It was a pleasure to serve you during your stay in Orlando. It is wonderful to hear about all of the amenities that you were able to enjoy at our resort - like the washer and dryer that are in our one- and two-bedroom suites! Thank you for choosing The Point Orlando Resort and for taking the time to write a review. We appreciate the recommendation!
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Tampa, Florida
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 November 2013

The hotel was very spacious and clean. We stayed over a long weekend, and enjoyed having our own full kitchen, and separate living room area. Another bonus was the luxurious bath tub!! For the value, the room was really fantastic. I loved the amount of storage, and space in general. My only complaint would be the bed. The bed was HORRIBLY uncomfortable. My boyfriend and I both left after our long weekend in so much pain, we had to drive straight to a masseuse. I loved everything else about the hotel. The weather wasn't great, so we did not make it out to the pool, but it looked like a great spot to hang out.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank krism55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayley C, Guest Relations Manager at The Point Orlando Resort, responded to this review, 22 November 2013
We appreciate you taking the time to share your experience on TripAdvisor. It's great to hear about your long weekend with us. Thanks for mentioning the luxurious bath tub, this is a great feature that our guests are able to enjoy in the suites. Please accept our apologies that the bed in your suite was not suited to your comfort level. We will have our team look into that right away and address it if needed. We'd love to have you stay with us again so you have the opportunity to experience our heated pool! Please let us know if we can assist in setting up a reservation.
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Sunderland, United Kingdom
1 review
Reviewed 20 November 2013 via mobile

Fabulous 16 days stay in a one bedroom suite. Lovely poolside view. All staff were friendly and welcoming and happy to assist with any issues. Fabulous shower room and Jacuzzi bath. Large kitchen that we used a few times over our stay. Very good location a few minutes walk from Wet n wild and twenty minutes from Universal. Quiet location no disturbance at all. We had a car but shuttle service was good used it to go to parks but usually walked back as a nice walk. In our booking we included breakfast and every morning the girls were extremely welcoming and chatty and cared for all of the guests in a warm happy manner especially Rosa she was a lovely lady and asked us every day how we were chatted to us and made us very welcome asking if there was anything we needed just to ask nothing was a problem even though they were very busy every day. We would definitely recommend this hotel we had a fabulous holiday and a great stay. THANKS GUYS AND GIRLS XX

Stayed November 2013, travelled as a couple
Helpful?
Thank bambamperoxide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayley C, Guest Relations Manager at The Point Orlando Resort, responded to this review, 21 November 2013
We're thrilled that you had a such a fabulous holiday, Andy & Julie! Our resort is perfect for couples traveling to Orlando, and we really enjoyed having you stay with us. Thank you for mentioning all of the staff members that went out of their way to make your stay so memorable. We appreciate you taking the time to write a review!
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Tucson
Level Contributor
123 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 20 November 2013

We booked our visit to Universal Studios through AAA and simply asked for a hotel close to the park. It was such a nice surprise to find that our room was in fact a one bedroom apartment with a balcony. The kitchen was very complete and nicely stocked with everything you needed to cook and serve meals. The bed was wonderfully comfortable and bless their hearts they have ceiling fans. There are two minor issues: First I cannot for the life of me understand why hotels rent room which will accommodate up to three people and then put the only mirror in the place in the bathroom, please add another mirror someplace. Second the bath tub is just a little high, it would be difficult to get into you had major knee or hip issues, lots of grab bars, but still a little high for comfort. It is not extra deep, just high. These are extremely minor issues and we would most certainly stay there again. The staff went out of their way to be helpful. We will go back.

Room Tip: Any room is going to be great.
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank LYNNE O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayley C, Guest Relations Manager at The Point Orlando Resort, responded to this review, 21 November 2013
Lynne, it was a pleasure to serve you during your time with us. Thank you for commenting on all of the amenities available in your suite. It's wonderful to know that you enjoyed the comfortable beds and ceiling fans. We appreciate your feedback regarding the mirror and bathtub, we will certainly take those into consideration. It means so much to us that you would return. We hope to welcome you back soon, please let us know if there is anything we can do to assist.
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1 review
Reviewed 20 November 2013 via mobile

I visited orlando with my boyfriend and was a bit of a hard work searching for hotels until we made a decision to choose the point orlando the hotel was great we had a good room fabio checked us in to a very nice room with a great view room 810 the pictures are the same with what you get good breakfast served we had a wonderful time we rented a car close to all amenities no regrets thanks to fabio for a great room good customer service.

Stayed November 2013, travelled as a couple
Helpful?
Thank Ganny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayley C, Guest Relations Manager at The Point Orlando Resort, responded to this review, 21 November 2013
Ganny, we are so glad to be your "home away from home!" It's fantastic that you were able to enjoy the view from your room and the delicious breakfast served each morning in our lobby. We hope to welcome you back "home" very soon!
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Additional Information about The Point Orlando Resort

Property: The Point Orlando Resort
Address: 7389 Universal Blvd, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Orlando
#14 Family Hotel in Orlando
#18 Business Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Point Orlando Resort 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
This full-service, all-suite, newly renovated luxury boutique hotel is quaintly tucked in the heart of Orlando on Universal Blvd, just minutes from International Drive and close to Universal Studios. The Point Orlando Resort provides a tranquil Florida experience that will have you feeling right at home. The Studio, 1 Bedroom Suites and 2 Bedroom Suites offer a variety of comfortable accommodations to suit your needs while enjoying resort-style amenities. ... more   less 
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Also Known As:
The Point Orlando Hotel Orlando
The Point Hotel Orlando
The Point Orlando Resort Florida

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