The Point Orlando Resort has a ton of potential but falls short of great or excellent. We've stayed here twice now and both times we had to contact engineering. The first time our toilet was not functioning properly and this past time, the shower had standing water in it, the safe did not work (battery issue), we didn't have the proper utensils, etc. Also, upon check-out, we tried to use the business service area to print our boarding passes. Not only were we charged for this service, but it did not work, which seems to be the motto around there. Everything is "almost" right, but not quite. The elevators weren't working half the time. There is so much room for improvement for their guests. Make sure everything is functioning properly. We all understand that things breakdown, but consistency is key in the hospitality industry. Supply additional amenities for your guests. They are staying there because of the condo-like setup. Simple things like condiments and basics would really help out. Simple adjustments would make this resort awesome.
- Official Description (provided by the hotel):
- This full-service, all-suite, newly renovated luxury boutique hotel is quaintly tucked in the heart of Orlando on Universal Blvd, just minutes from International Drive and close to Universal Studios. The Point Orlando Resort provides a tranquil Florida experience that will have you feeling right at home. The Studio, 1 Bedroom Suites and 2 Bedroom Suites offer a variety of comfortable accommodations to suit your needs while enjoying resort-style amenities. ... more less
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- Also Known As:
- The Point Orlando Hotel Orlando
- The Point Hotel Orlando
- The Point Orlando Resort Florida