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“So much potential!”

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The Point Orlando Resort
Ranked #23 of 335 Hotels in Orlando
Certificate of Excellence
Saint Paul, Minnesota, Usa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“So much potential!”
3 of 5 bubbles Reviewed 16 July 2014

The Point Orlando Resort has a ton of potential but falls short of great or excellent. We've stayed here twice now and both times we had to contact engineering. The first time our toilet was not functioning properly and this past time, the shower had standing water in it, the safe did not work (battery issue), we didn't have the proper utensils, etc. Also, upon check-out, we tried to use the business service area to print our boarding passes. Not only were we charged for this service, but it did not work, which seems to be the motto around there. Everything is "almost" right, but not quite. The elevators weren't working half the time. There is so much room for improvement for their guests. Make sure everything is functioning properly. We all understand that things breakdown, but consistency is key in the hospitality industry. Supply additional amenities for your guests. They are staying there because of the condo-like setup. Simple things like condiments and basics would really help out. Simple adjustments would make this resort awesome.

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank pjsonsalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 17 July 2014
We would like to thank you for providing feedback on your recent stay with us. We are very disappointed to learn that your experience with our resort was not up to our usual standards. We are deeply sorry regarding the situations you described in your suite as these situations are not indicative of our high service standards. We would like to share that our Engineering team does conduct routine maintenance checks of all of our suites. We also sincerely apologize for the inconvenience you experienced at the business center. In the future, please know that our Front Office team would be more than happy to print your boarding passes free of charge. Your feedback is extremely valuable to us and we have addressed your feedback with our management team as we are committed to providing our guests with the best stay possible. If you find yourself returning to the Orlando area, we sincerely hope that you will give us another chance to make it up to you.
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4,490 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed 16 July 2014 via mobile

I was disappointed with The Point after reading all the reviews here. It is not a 4 star resort. The staff were not super friendly. I can't recall the name of any one staff member as there where so many different staff working throughout in our time there.
We arrived in the evening with 2 kids. I was devastated to see the location of the point. It is not central. It is a good half a mile walk to international drive, maybe more. The walk from the point to I-drive is also a very unpleasant one, passing dark alleys and questionable establishments.
The first thing I noticed about the point is the old and tired decor in the lobby. It is shabby. The smell also hits you immediately. Mould and fusty. Basically dirty wet carpet that looks as bad as it smells.
As soon as we booked in I contacted my travel agent to move us somewhere else. Which we did after a few days to enjoy the rests of our stay in orlando.
The suite we stayed in was nice, the bathroom was big. There was a sofa bed and large bed for 4 of us. I wouldn't try the sofa bed though as again it looked dirty and well worn. The room is not cleaned daily even though you have to pay a fee each day whilst at the resort whereas the other hotel we stayed at in I drive is cleaned every day and charged NO fee. There is no free breakfast or anything else that makes this place stand out.
In conclusion, please don't believe the reviews here about how wonderful the point is. It almost ruined my holiday. It is in a dingy dodgy part off international drive. The room is just ok, BUT IT IS NOT WORTH GOING TO NOR WOULD I EVER GO BACK!!
On checkout the staff ask you to give them a 5 star review here on trip advisor - I think people have been doing that, but I am being totally honest. It is not somewhere you want to spend your money on.

Stayed June 2014, travelled with family
Helpful?
11 Thank Nomigippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 21 July 2014
Thank you for sharing your thoughts regarding your stay at The Point Resort. We are pleased that you enjoyed our spacious and nice suites. However, we are extremely disappointed to learn that you did not feel your experience measured up to the excellent reputation that we have earned on TripAdvisor. Please know that we operate with a high level of integrity and encourage guests to share their honest feedback.

We are sorry that the décor in the lobby and our resort fee were not to your complete satisfaction. We would like to share that the daily resort fee includes parking, internet access, shuttle service to theme parks, in-room coffee service, fitness center, local and toll-free phone access as well as daily housekeeping refresh service to all of our guests. We also sincerely apologize that you felt that our team was not as friendly as we would have hoped. Based on the comments we receive from our guests, this is highly unusual. Here at The Point, we take our guests feedback very seriously and we would like you to know that we have reviewed all your comments with our management team. We really appreciate your feedback and we hope that you will consider giving us another opportunity to serve you again in the future.
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Brooklyn, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

this is my 3rd time that I stayed in the point resort. I loved it so much that i had to return. I even asked for the same room that i had last year. And of course they accomodated me. This hotel has suites that have a full kitchen, living room, and bedroom, bathroom w/whirlpool tub, washer dryer etc. The pool has a cabina bar that serves drinks and selected meals. This time a Bar tender was disrespectful to me. I complained to the manager, who apologized profusely. They gage me a voucher for free drinks. The next day they delivered to my room a platter of chocolate covered strawberries compliments of the manager. I thought that was very nice. Otherwise everything was great. Everyone was very friendly. We plan to return next year again
Baruch W.

Room Tip: rooms that stand independant, no rooms attached, pool side, on the higher floors are the quietest wi...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank baruch w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 16 July 2014
Baruch, we can’t express enough gratitude for your loyalty! We are delighted that you loved your last visit so much that you had to return to stay us again. We appreciate you commenting on all the great features you enjoyed in our spacious suites. It is very rewarding to hear that you plan to visit us again next year. On behalf of our team, thank you for sharing your great experience and we are already looking forward to serving you for your fourth stay!
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Armagh, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 15 July 2014 via mobile

Our stay at the Point Orlando was fine it served a one night purpose.However we had a one bedroom suite with a sofa bed which was like lying on a bed of iron bars,sinks took forever to drain and the coffee machine didnt work as i said i wouldnt have wanted to have been there for a week. Staff were excellent.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie245658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 16 July 2014
Marie, we appreciate your feedback regarding your one night stay at The Point Resort. We are pleased that you enjoyed the excellent service from our team. We truly apologize that the sofa bed in your suite was not as comfortable as we would have hoped. We are also sorry for your unusual experience with the sinks and coffee machine. In the future, please don’t hesitate to let us know of your concerns as it would be our pleasure to have our Engineering team assist you with these. We really value your feedback and please know that we will be passing along your comments to ensure that they are addressed internally. Thank you for staying with us and we sincerely hope that you will give us another chance to make it up to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

My first time in Orlando, Florida at this hotel, cannot recommend it highly enough! Stayed for 5 nights at approx. $90 per night, it surely was more than perfect value for money.

Location:
There was a Walgreens within 10-15 min walk, very convenient for those not renting a car/driving. Also, iridetrolley stop was directly outside the hotel. If the Lynx buses are needed instead, their stops are outside the aforementioned Walgreens store.

Facilities:
Did not have the chance to use the swimming pool, but it looked great. Neither did I buy breakfast, but the breakfast area seemed cosy albeit rather confined in space. Room was huge for my (European) standards. Selection between both a ceiling fan and/or air-conditioning. Great bed/mattress. Room was serviced/cleaned every single day. Reception desk staff very helpful and friendly. Efficient and swift check-in and check-out.

If I was to visit Orlando again, I would go to this hotel again hands down.

Room Tip: 405H was a great room with pool view.
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  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank baik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 16 July 2014
It is a pleasure to hear that your experience with our resort was perfect in all aspects! We are glad that you enjoyed our comfortable beds as well as the spaciousness of our suites. Thank you for sharing how friendly and helpful you found our Front Office team to be during your stay. We are pleased that you enjoyed the excellent value our resort had to offer. Thank you again for making us a part of your first visit to Orlando and we are delighted that if given the opportunity you would definitely stay with us again. Hopefully, next time you visit us you will have the chance to experience our lovely pool and great breakfast!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Stayed at the point resort from July 4th-11th and had an Awesome time. The staff was so friendly, helpful and went over & above what I expected. Josh & Justin were both Awesome guys and so helpful! We stayed in a 1 bedroom grand suite and it was so clean, spacious and the AC was nice and cool when we checked in our room. We spend many nights after long days at the parks lounging by the pool, swimming & enjoying the hot tub. The pool area looks really cool at night when the lights on the trees are on & the music was a nice extra touch to the pool area. Purchased some groceries ahead of time using the Garden Grocer link on the Point resort website, excellent service & all items were delivered to our room and put in our fridge/freezer! It was great to take bottled water & snacks to the theme parks and save some money at the parks! Our first time staying at an Orlando hotel and it was a very pleasant experience with excellent service from all of the staff. Will definitely go back to the Point Resort and stay again!

Room Tip: "Pool view room had a very nice view, we were able to watch some fireworks from our 6th floor s...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 17 July 2014
Melissa, we are honored that you chose to stay with us for your visit to Orlando! It is terrific to hear that you had an awesome time at our resort. We are glad that you enjoyed the large space along with the nice and cool temperature in your one-bedroom suite. It is also great to know that you enjoyed relaxing by our lovely pool after a long day at the parks. We would like to thank you for your compliments in regards to the excellent service you received from our team. We are happy to learn that you will definitely return to stay with us again. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

I wish I could give more than an "excellent" scoring for The Point Orlando. We stayed at this hotel for 7 days and from beginning to end it was a fantastic stay. The location is great - Universal is up the street, Sea World and Disney are 10-15 min away and this location is surrounded by restaurants, grocery stores, liquor stores, mini-arcades etc. Everything is minutes away!

The hotel itself was superb. We were able to check-in early and was on the 10th floor with the pool view - great location to see some fireworks go off in the distance. The staff couldn't have been more inviting/welcoming throughout the entire week. Everything in the room was spotless. The mini fridge, kitchen supplies, microwave and sink were extremely useful for a week's stay. Free wi-fi and housekeeping comes once a day to make the bed and provide fresh towels.

The pool/pool area was fantastic - kept very clean and the music in the background was just right. For a holiday week/weekend - the area was never overly packed which made the experience that much more relaxing. The bartender was extremely friendly!

There were only two small things to note but shouldn't be considered as "complaints" - ice is only available at the barista in the lobby and we couldn't figure out how to control the temperature in the room. It wasn't hot in there, it was comfortable - but we like to sleep in the cold and couldn't quite figure out how to run the thermostat. Again, minor things!

Other than that, we highly recommend The Point Orlando Resort and if we return to Orlando, this would be the only place we'd stay. The convenience of the location, the hotel space and amenities and the price of the booking is perfect.

Definitely recommend The Point Orlando to all our friends and family and Trip Advisor users!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Annaliza P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 15 July 2014
Annaliza, it means a lot to us that we have earned your recommendation based on your fantastic experience at our resort! We are glad that our well-stocked kitchens were useful throughout your one week stay. It is also nice to hear that you had a relaxing time while enjoying the nice music by our lovely pool area. We would like to offer our apologies in regards to the thermostat however, next time you visit us please do not hesitate to let us know of your concern as we would be more than happy to have our Engineering team assist you with the adjustment of the temperature. We really appreciate your kind words to our team. Here at The Point, we are always striving to make sure that our guests feel welcomed and it very rewarding to know that you felt that way. We are thrilled to be your first choice of accommodations in Orlando. Thank you once again for your amazing review and we are already looking forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Point Orlando Resort

Property: The Point Orlando Resort
Address: 7389 Universal Blvd, Orlando, FL 32819-8322
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Orlando
#14 Family Hotel in Orlando
#18 Business Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Point Orlando Resort 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
This full-service, all-suite, newly renovated luxury boutique hotel is quaintly tucked in the heart of Orlando on Universal Blvd, just minutes from International Drive and close to Universal Studios. The Point Orlando Resort provides a tranquil Florida experience that will have you feeling right at home. The Studio, 1 Bedroom Suites and 2 Bedroom Suites offer a variety of comfortable accommodations to suit your needs while enjoying resort-style amenities. ... more   less 
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Also Known As:
The Point Orlando Hotel Orlando
The Point Hotel Orlando
The Point Orlando Resort Florida

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