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“The Point of Happiness”

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The Point Orlando Resort
Ranked #20 of 337 Hotels in Orlando
Certificate of Excellence
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The Point of Happiness”
Reviewed 19 July 2014

Lovely hotel with great staff!!
Rooms are nice and clean, great decorations, paintings on wall, Comfortable beds and pillows.
Loved the bathtub.
Close to International drive and Universal theme park.
Great breakfast at hotel.
Fabio was of Great service helping me find a 7eleven nearby.
A+ service

  • Stayed July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 21 July 2014
Nicholas, thank you for your “The Point of Happiness” review! It is lovely to hear that you enjoyed the nice décor, comfortable beds and pillows as well as the luxury bathtubs in our suites. We appreciate you complimenting our team member for the great service you experienced during your stay. Thank you once again for choosing our resort and we hope to welcome you back soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cork, Ireland
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 July 2014

Point is a great place to stay in Florida if you are doing Universal, Disney & Sea World. They provide free shuttle buses to all locations. Resort itself is in a good location for downtown Orlando. IRide trolley is right outside. Staff were excellent, friendly & professional, particularly Jenny Fernandez on reception, very helpful. The rooms were spacious providing all amenities necessary. Hotel including pool area & bar are kept well. Rooms are cleaned thoroughly once a week with towels etc replaced everyday. Only suggestion would be for them to be cleaned twice weekly instead. Otherwise a wonderful place to stay. Would return again.

Room Tip: One bed & 2 bed suites have more space, particularly if you are travelling with older children
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Aeg2604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 21 July 2014
We appreciate you taking the time to comment on your recent stay at The Point Resort. We are pleased that our elegant suites provided you with all the amenities necessary during your visit. Thank you for sharing how friendly and courteous you found our team to be throughout your stay. It is nice to know that you found our location to be ideal for visiting the theme parks. On behalf of our team, we hope you had a fabulous time at the parks. It is wonderful to hear that you will return again to stay with us. We look forward to serving you on your next vacation to Orlando!
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Saint Paul, Minnesota, Usa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 July 2014

The Point Orlando Resort has a ton of potential but falls short of great or excellent. We've stayed here twice now and both times we had to contact engineering. The first time our toilet was not functioning properly and this past time, the shower had standing water in it, the safe did not work (battery issue), we didn't have the proper utensils, etc. Also, upon check-out, we tried to use the business service area to print our boarding passes. Not only were we charged for this service, but it did not work, which seems to be the motto around there. Everything is "almost" right, but not quite. The elevators weren't working half the time. There is so much room for improvement for their guests. Make sure everything is functioning properly. We all understand that things breakdown, but consistency is key in the hospitality industry. Supply additional amenities for your guests. They are staying there because of the condo-like setup. Simple things like condiments and basics would really help out. Simple adjustments would make this resort awesome.

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank pjsonsalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 17 July 2014
We would like to thank you for providing feedback on your recent stay with us. We are very disappointed to learn that your experience with our resort was not up to our usual standards. We are deeply sorry regarding the situations you described in your suite as these situations are not indicative of our high service standards. We would like to share that our Engineering team does conduct routine maintenance checks of all of our suites. We also sincerely apologize for the inconvenience you experienced at the business center. In the future, please know that our Front Office team would be more than happy to print your boarding passes free of charge. Your feedback is extremely valuable to us and we have addressed your feedback with our management team as we are committed to providing our guests with the best stay possible. If you find yourself returning to the Orlando area, we sincerely hope that you will give us another chance to make it up to you.
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Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 July 2014 via mobile

I was disappointed with The Point after reading all the reviews here. It is not a 4 star resort. The staff were not super friendly. I can't recall the name of any one staff member as there where so many different staff working throughout in our time there.
We arrived in the evening with 2 kids. I was devastated to see the location of the point. It is not central. It is a good half a mile walk to international drive, maybe more. The walk from the point to I-drive is also a very unpleasant one, passing dark alleys and questionable establishments.
The first thing I noticed about the point is the old and tired decor in the lobby. It is shabby. The smell also hits you immediately. Mould and fusty. Basically dirty wet carpet that looks as bad as it smells.
As soon as we booked in I contacted my travel agent to move us somewhere else. Which we did after a few days to enjoy the rests of our stay in orlando.
The suite we stayed in was nice, the bathroom was big. There was a sofa bed and large bed for 4 of us. I wouldn't try the sofa bed though as again it looked dirty and well worn. The room is not cleaned daily even though you have to pay a fee each day whilst at the resort whereas the other hotel we stayed at in I drive is cleaned every day and charged NO fee. There is no free breakfast or anything else that makes this place stand out.
In conclusion, please don't believe the reviews here about how wonderful the point is. It almost ruined my holiday. It is in a dingy dodgy part off international drive. The room is just ok, BUT IT IS NOT WORTH GOING TO NOR WOULD I EVER GO BACK!!
On checkout the staff ask you to give them a 5 star review here on trip advisor - I think people have been doing that, but I am being totally honest. It is not somewhere you want to spend your money on.

Stayed June 2014, travelled with family
Helpful?
11 Thank Nomigippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 21 July 2014
Thank you for sharing your thoughts regarding your stay at The Point Resort. We are pleased that you enjoyed our spacious and nice suites. However, we are extremely disappointed to learn that you did not feel your experience measured up to the excellent reputation that we have earned on TripAdvisor. Please know that we operate with a high level of integrity and encourage guests to share their honest feedback.

We are sorry that the décor in the lobby and our resort fee were not to your complete satisfaction. We would like to share that the daily resort fee includes parking, internet access, shuttle service to theme parks, in-room coffee service, fitness center, local and toll-free phone access as well as daily housekeeping refresh service to all of our guests. We also sincerely apologize that you felt that our team was not as friendly as we would have hoped. Based on the comments we receive from our guests, this is highly unusual. Here at The Point, we take our guests feedback very seriously and we would like you to know that we have reviewed all your comments with our management team. We really appreciate your feedback and we hope that you will consider giving us another opportunity to serve you again in the future.
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Brooklyn, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 July 2014

this is my 3rd time that I stayed in the point resort. I loved it so much that i had to return. I even asked for the same room that i had last year. And of course they accomodated me. This hotel has suites that have a full kitchen, living room, and bedroom, bathroom w/whirlpool tub, washer dryer etc. The pool has a cabina bar that serves drinks and selected meals. This time a Bar tender was disrespectful to me. I complained to the manager, who apologized profusely. They gage me a voucher for free drinks. The next day they delivered to my room a platter of chocolate covered strawberries compliments of the manager. I thought that was very nice. Otherwise everything was great. Everyone was very friendly. We plan to return next year again
Baruch W.

Room Tip: rooms that stand independant, no rooms attached, pool side, on the higher floors are the quietest wi...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank baruch w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 16 July 2014
Baruch, we can’t express enough gratitude for your loyalty! We are delighted that you loved your last visit so much that you had to return to stay us again. We appreciate you commenting on all the great features you enjoyed in our spacious suites. It is very rewarding to hear that you plan to visit us again next year. On behalf of our team, thank you for sharing your great experience and we are already looking forward to serving you for your fourth stay!
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Armagh, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 July 2014 via mobile

Our stay at the Point Orlando was fine it served a one night purpose.However we had a one bedroom suite with a sofa bed which was like lying on a bed of iron bars,sinks took forever to drain and the coffee machine didnt work as i said i wouldnt have wanted to have been there for a week. Staff were excellent.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie245658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 16 July 2014
Marie, we appreciate your feedback regarding your one night stay at The Point Resort. We are pleased that you enjoyed the excellent service from our team. We truly apologize that the sofa bed in your suite was not as comfortable as we would have hoped. We are also sorry for your unusual experience with the sinks and coffee machine. In the future, please don’t hesitate to let us know of your concerns as it would be our pleasure to have our Engineering team assist you with these. We really value your feedback and please know that we will be passing along your comments to ensure that they are addressed internally. Thank you for staying with us and we sincerely hope that you will give us another chance to make it up to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 July 2014

My first time in Orlando, Florida at this hotel, cannot recommend it highly enough! Stayed for 5 nights at approx. $90 per night, it surely was more than perfect value for money.

Location:
There was a Walgreens within 10-15 min walk, very convenient for those not renting a car/driving. Also, iridetrolley stop was directly outside the hotel. If the Lynx buses are needed instead, their stops are outside the aforementioned Walgreens store.

Facilities:
Did not have the chance to use the swimming pool, but it looked great. Neither did I buy breakfast, but the breakfast area seemed cosy albeit rather confined in space. Room was huge for my (European) standards. Selection between both a ceiling fan and/or air-conditioning. Great bed/mattress. Room was serviced/cleaned every single day. Reception desk staff very helpful and friendly. Efficient and swift check-in and check-out.

If I was to visit Orlando again, I would go to this hotel again hands down.

Room Tip: 405H was a great room with pool view.
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  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank baik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haping L, Guest Relations Manager at The Point Orlando Resort, responded to this review, 16 July 2014
It is a pleasure to hear that your experience with our resort was perfect in all aspects! We are glad that you enjoyed our comfortable beds as well as the spaciousness of our suites. Thank you for sharing how friendly and helpful you found our Front Office team to be during your stay. We are pleased that you enjoyed the excellent value our resort had to offer. Thank you again for making us a part of your first visit to Orlando and we are delighted that if given the opportunity you would definitely stay with us again. Hopefully, next time you visit us you will have the chance to experience our lovely pool and great breakfast!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Point Orlando Resort

Property: The Point Orlando Resort
Address: 7389 Universal Blvd, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Orlando
#14 Family Hotel in Orlando
#18 Business Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Point Orlando Resort 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
This full-service, all-suite, newly renovated luxury boutique hotel is quaintly tucked in the heart of Orlando on Universal Blvd, just minutes from International Drive and close to Universal Studios. The Point Orlando Resort provides a tranquil Florida experience that will have you feeling right at home. The Studio, 1 Bedroom Suites and 2 Bedroom Suites offer a variety of comfortable accommodations to suit your needs while enjoying resort-style amenities. ... more   less 
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Also Known As:
The Point Orlando Hotel Orlando
The Point Hotel Orlando
The Point Orlando Resort Florida

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