It took 9 hours to check in at Peabody!
We visited the hotel on December 29 - 31. We had prepaid in full for 3 club level rooms at almost $300 per room. We were told that the rooms were not ready. This happened at 3pm. Eventually rooms were allocated but was not what we paid for. We got standard rooms. We were told it was the same as the club level and we would have all Club amenities. This was at 12:30am the next day. Management offered no comfort or compensation. When we entered the room it was smokey and we had to subject our children to that! The next day we were told that we do not have club privileges as we were not on club level. At this time I was furious and had to show the manager my receipt to show what we paid for. Valet was supposed to be free but we had to pay. Eventually the matter was cleared up but the manager never reimbursed the monies.
I travel all over the world and this hotel is by far the worst ever!
- Official Description (provided by the hotel):
- Luxury Resort Close to All the Fun & Adventure! Hyatt Regency Orlando is an iconic hotel located in the heart of everything Orlando, Florida has to offer: theme parks, shopping, dining, nightlife and so much more. We've got something for everyone from two sparkling pools, a waterside & waterfall, a full-service spa & salon, 24-hour StayFit Gym, 7 dining & lounge options, and a customer service driven team awaiting your arrival. What Makes a Seamless Stay: • AAA Four Diamond Accommodations: 1,641 guestrooms and suites, with upgrades including view and club level rooms • Resort Pools: Complete with waterslide, waterfall, splash pad, separate kiddie pool area and cabanas available for rent • Location on International Drive: Guests receive two daily I-Ride Trolley tickets to nearby I-Drive locations including Pointe Orlando, I-Drive 360, SeaWorld and Aquatica. • Enjoy Orlando Attractions: We are minutes from Universal Orlando Resort, Walt Disney World Resort and SeaWorld. • Vibrant Dining: Choose from five Full- Service Dining outlets, two bars, a grab & go and 24 hr. room service. Our pools, spa and sunshine are calling your name. Book with us today to make memories that will last a lifetime. ... more less
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- Also Known As:
- The Peabody Orlando Hotel Orlando
- The Peabody Hotel Orlando
- Peabody Orlando
- Peabody Hotel Orlando Fl
- Hyatt Regency Orlando Florida