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“Very pleasant stay”

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Hyatt Regency Orlando
Ranked #28 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
London
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very pleasant stay”
Reviewed 18 March 2014

We stayed here for 3 nights and were very pleased with our experience. I must admit I was hesitant to stay in such a large hotel, but all the staff were friendly and attentive at all times. It's a beautiful modern property with a wonderful pool area, including a fun slide for the kids. The gym was also very impressive. A very quick drive to shopping and restaurants, and about 15 minute drive away from the big theme parks. Our room on the 25th floor had a southwesterly view, which included some of the theme parks, much to my son's delight.

The only glitch during our stay was that someone set a 6am alarm clock for a Saturday morning in the room directly across from us. The volume was insanely high - and it turns out the room was vacant. I called the operator and security came up immediately to address the issue. I certainly appreciated their quick response.

I would definitely stay here again - highly recommended.

Stayed March 2014, travelled with family
Helpful?
Thank ClaudiaTruly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRORLANDO, Manager at Hyatt Regency Orlando, responded to this review, 19 March 2014
Thank you so much for the feedback! I'm happy to hear that your family enjoyed themselves and was able to experience the pool as well!

We are sorry about the alarm, but we're glad we were able to recover!

We hope that we'll see you back in Orlando soon!

Sincerely,
Brian C.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Sarasota, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 March 2014

Celebrated our anniversary here. Stayed for three nights (originally booked two nights, but loved it and stayed longer.
Staff was very customer focused, many asked if they could help. Joseph at the front desk was great and so was Christopher in the spa department. The view from our room was fantastic, great views of downtown Orlando, and the theme parks (ask for the pool view rooms in the newer tower). We watched the theme park fireworks from our room every night! The only people that could be better at customer service, were the servers in the B-Line Diner.

Room Tip: Newer tower, pool view
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seaside14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRORLANDO, Manager at Hyatt Regency Orlando, responded to this review, 18 March 2014
Seaside14,

Thank you for the great feedback! We're glad you enjoyed your anniversary with us and hope we can host you both back here again soon!

Sincerely,
Brian C.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delray Beach, Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 March 2014

Great accommodations. Rooms were well equipped and modestly sized. Staff was always around with answers. I really liked the golf cart shuttle to The Pointe Center, especially after being on my feet all day. The Pool located in the recreational area was tremendous, a dull lap pool. Hotel is great for kids as well,

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bribix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRORLANDO, Manager at Hyatt Regency Orlando, responded to this review, 18 March 2014
Bribex,

Thank you for the feedback. We appreciate you taking time to write a review and we hope we'll get the chance to host you again on a return stay in Orlando!

Best,
Brian C.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level Contributor
158 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 17 March 2014

So, an upscale hotel chain opposite the convention centre doesn't have to work too hard to get business, does it?

Well, clearly not.. I went for a business meeting in the lobby during - of course - the convention that I was attending. The place is nice, clean, swanky even. The service, however, is slow and laboured... when we finally ordered drinks from one of the few passing staff, we had to wait maybe fifteen minutes, and the lounge area was NOT busy. What can go wrong with a round for six people? Nothing; the only problem was the price, ninety dollars for a round is simply too much, no matter how comfortable the surroundings.

I can't help but think that this property was better when it was a Peabody franchise...

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank TACHSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRORLANDO, Manager at Hyatt Regency Orlando, responded to this review, 18 March 2014
TACHsuffolk,

Thank you for letting us know about your stay and the experience you had with our lobby and our service. I'm dissapointed to hear how long it took for your drinks to be delivered and will address with our staff. We do take this very seriously and will make sure it does not become an issue for any other guests. In regards to price, we've actually made a very concious effort to reduce prices in our Restaurants and Bars since we took over the property in order to ensure our guests satisfaction. We will continue to evaluate to ensure that all guests are being provided value!

Thank you again and we do hope we will have another opportunity to host you again soon.

Sincerely,
Brian C.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 March 2014 via mobile

Stayed a weekend here after a conference. Roomies a big and well equipped, the staffs is friendly and the breakfast in the diner is delicious.
The hotel also has good parking facilities and grea pool areas.

Stayed March 2014, travelled on business
Helpful?
Thank Junget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRORLANDO, Manager at Hyatt Regency Orlando, responded to this review, 18 March 2014
Junget,

Thank you for taking time to provide feedback. I'm glad to hear that your stay during and after your conference was good. We are excited when we hear our guests use the property for both Leisure and Business as that's what it was built for!

Please come back and see us again soon.

Sincerely,
Brian C.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilton, Connecticut
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 March 2014

I was in Orlando for 2 days/1 night for the Global Pet Expo. I thought staying across the street from the convention center would be easy. NOT!

After a long day at the show I trundled my rollie bag and my rollie show bag across the street. The signage for check in is POOR. There are at least 4 grand entrances that all look as if they could be the actual entrance. The first appeared wrong, and I saw a sign to registration. Dragging my bags, I continued around the outside, and the second didn't look quite right either. Managed to get myself and 50 lbs of luggage into the third entrance -- also unsigned. No reception desk. I wandered around, spied what looked like a reception desk -- abandoned. I gave up, exited and continued to wander around the outside ... and finally, finally happened upon a real entrance complete with taxi stand, bell boys, and inside even someone at a reception desk. Not exactly the seamless experience I was hoping for!

I have to say that the staff was extremely warm and friendly. My room was stuffy, but that was soon remedied by turning on the AC. I did need the duvets from both beds in the room for a comfortable night.

Not sure I would stay here again. It is certainly a nice hotel with wonderful staff. It's expensive, and not exactly easily across the street. The convention offers shuttle service and I would spent much less energy shuttling to a hotel a mile away rather than dragging my bags all over creation.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ConnieFromConnecticu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRORLANDO, Manager at Hyatt Regency Orlando, responded to this review, 18 March 2014
ConniefromConnecticut,

Thank you for providing feedback and I am very sorry for the experience you had finding the lobby from the convention Center. It sounds like we should have done a better job partnering with the Center and the group in directing you to the correct area. There are several easy paths and walkways to get there, but if guests don't know where those are, then they aren't serving their purpose. We will make sure to address this going forward so it doesn't happen to anyone else.

I'm glad you were satisfied with the staff and the room. I do hope you'll give us another change to rectify your opinion if you return next year for the Expo.

Thank you again,
Brian C.
Hotel Manager
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Pinellas Park, Florida
1 review
Reviewed 15 March 2014

My husband and I were attending the Ligonier banquet Wednesday evening. My husband choked on something and could not breathe and it was quite frightening. I got to where I called out for a doctor because he was getting red and nothing was working. Felix Morales, the waiter assigned for our table, quickly reacted and rushed to the table and did the Heimlich maneuver on him and eventually my husband was alright. It was quite a scare. We went outside to sit and other Hyatt personnel were most kind and attentive, asking if we wished paramedics or other help but we felt ok at that point and I just wanted my husband to recuperate and get his bearings. We eventually went back into the banquet. We want to express a sincere thank you to Felix and the Hyatt staff and the Ligonier staff for their help and kindness during this scary incident. Paul and Desiree Laurelli

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Desiree C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRORLANDO, Manager at Hyatt Regency Orlando, responded to this review, 20 March 2014
WOW! What a story and quite a scare. I remember hearing of this incident and am proud that Felix was prepared to step in and help. We are appreciative of your kind words and more importantly, everyone is ok!

Thank you,
Brian C
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Orlando

Property: Hyatt Regency Orlando
Address: 9801 International Drive, Orlando, FL 32819-8104 (Formerly The Peabody Orlando)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Orlando
#9 Spa Hotel in Orlando
#9 Business Hotel in Orlando
#12 Green Hotel in Orlando
#21 Romantic Hotel in Orlando
#24 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hyatt Regency Orlando 4.5*
Number of rooms: 1639
Official Description (provided by the hotel):
Luxury Resort Close to All the Fun & Adventure! Hyatt Regency Orlando is an iconic hotel located in the heart of everything Orlando, Florida has to offer: theme parks, shopping, dining, nightlife and so much more. We've got something for everyone from two sparkling pools, a waterside & waterfall, a full-service spa & salon, 24-hour StayFit Gym, 7 dining & lounge options, and a customer service driven team awaiting your arrival. What Makes a Seamless Stay: • AAA Four Diamond Accommodations: 1,641 guestrooms and suites, with upgrades including view and club level rooms • Resort Pools: Complete with waterslide, waterfall, splash pad, separate kiddie pool area and cabanas available for rent • Location on International Drive: Guests receive two daily I-Ride Trolley tickets to nearby I-Drive locations including Pointe Orlando, I-Drive 360, SeaWorld and Aquatica. • Enjoy Orlando Attractions: We are minutes from Universal Orlando Resort, Walt Disney World Resort and SeaWorld. • Vibrant Dining: Choose from five Full- Service Dining outlets, two bars, a grab & go and 24 hr. room service. Our pools, spa and sunshine are calling your name. Book with us today to make memories that will last a lifetime. ... more   less 
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Also Known As:
The Peabody Orlando Hotel Orlando
The Peabody Hotel Orlando
Peabody Orlando
Peabody Hotel Orlando Fl
Hyatt Regency Orlando Florida

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