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“Housekeeping is excellent!” 5 of 5 bubbles
Review of Staybridge Suites Lake Buena Vista

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Staybridge Suites Lake Buena Vista
Ranked #16 of 335 Hotels in Orlando
Certificate of Excellence
1 review
“Housekeeping is excellent!”
5 of 5 bubbles Reviewed 1 December 2013 via mobile

I just left the Staybridge after a stay over Thanksgiving break. I thoroughly enjoyed my stay there. The part that impressed me most was the housekeeping. The room was kept very neat and clean during my families entire stay. They always left enough towels and washcloths and no one was waking me up knocking on the door to clean the rooms ( two things that irritate me at hotels). I didn't use the shuttle because the times weren't convenient for us. The breakfast buffet was sufficient to get your stay started, (usual eggs, sausage/bacon and cereal) My kids enjoyed the waffle and pancake makers. The only negatives are that there are three floors and no elevators and the bathrooms are small. All in all I think this is a good choice for those with familes looking for a hotel near the Disney area.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Reigndeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,551 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Overland Park, Kansas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 1 December 2013

This is my worst experience being in a hotel ever ever. I checked in here today 30th Nov 2013 on a 8 days trip with family of 4 in a 1 bedroom suite which has a king bed and a sofa bed. The sofa bed even animals won't sleep in - the spring hurts. It's past midnight and I tried talking to the hotel staff and he (Bill) finally suggested my to sleep on floor as he can't do anything. My vacation has started on a bad note thanks to this lousy hotel who have done some renovation but didn't take care of these basics.
Please beware of all the ratings that you see at Tripadvisor and other forums. I am going to move out to a different hotel tomorrow even if it means extra payout from my pocket. At least I can enjoy rest of my vacation.

  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank DevendraKumar1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeLBVGM, General Manager at Staybridge Suites Lake Buena Vista, responded to this review, 12 December 2013
We appreciate your comments regarding the hotel and we are pleased that you took the time to write to us during your visit.

Thank you so much for staying the duration of your vacation and for not checking out early. We are pleased that you decided to remain at the property and for providing us an opportunity to correct the situation (without taking money out of your pocket). I hope that you enjoyed your 2 bedroom suite and we too hope that it provided more comfort than your 1 bedroom accommodation that was originally reserved.

On the majority of our booking channels (including IHG and Expedia), the bedding is listed for each type of suite that is reserved in order to avoid any confusion or discomfort. All our sleeper sofas are less than 1 year old with the renovation and we are sorry that this was not to your satisfaction.

We apologize for our staff comments; it is our goal to provide guest satisfaction and resolution to all our visiting customers and this response is not typical of our guest service agents.

Again, thank you for selecting the hotel and also to continue to stay with us and if there is anything more we can do for you, please contact the hotel directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
seven valleys, pa
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 November 2013 via mobile

Our family of four made a last minute decision to stop at Disney over the Thanksgiving holiday. We enjoy staying at places with a bit more room and opted to stay at Staybridge Suites. Definitely a good choice. Our two bedroom, two bathroom suite was in a great location. Was clean and comfortable. We enjoyed the welcome call and cookies. The heated pool was perfect. Can't beat the location! A SLIGHT minor complaint is that the breakfast crew seemed in a hurry to break down early each day during our stay... But most families were already on their way to the park. Snooze you Lose : ) Also, the multiple warnings about leaving valuables in the car and other tourist warnings were a bit disconcerting, but we never felt unsafe. So overall, it was a great stay and we would consider stating here again.

Stayed December 2013
Helpful?
Thank andi88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

I stay at staybridge's often so I know what to expect of them. This one was a bit unusual. It was like it was once a motel converted into a 3.5 star suite hotel. The rooms are accessed from the outside and you drive up to them. I don't know if this is the case for 100% of them, but probably for the strong majority of them. Therefore, if you don't like the concept of having a hotel room accessed from the outdoors, this isn't for you. The rooms are on two floors. You can be on ground level or second floor. In my case I was on second floor so I had to lug the luggage up the stairs, no elevator. Perhaps they have rooms with elevators in the main building , but this would probably be the minority of their room inventory I'd imagine.

The rooms itself were quite nice and newly renovated. The beds were hard, but ok enough. For families, having a suite is sweet and better than a square hotel room. It's clean, well appointed and the people working there were nice. I like the chain and I choose to stay there in cities I travel. I didn't love the outdoor accessibility but I'd go back if i was in Orlando.

Stayed November 2013, travelled with family
Helpful?
Thank kabecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calhoun, Louisiana
1 review
5 of 5 bubbles Reviewed 30 November 2013

Loved this hotel! Spacious rooms at a reasonable price. Our room was kept very clean, beds as comfortable as a bed away from home can be. Great breakfast bar. Minutes away from all attractions. Very friendly staff, definitely will stay here again if visiting Orlando!!!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrookeLeighJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, Rhode Island
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 29 November 2013

I stayed here as we needed larger accomodations and the price was right. I do agree the employees here are great and all our requests were handled immediately and to our satisfaction so I hope the manager is reading this. However, the rooms are not in the best condition even though they have been upgraded. Our front door had gaps all around which allowed for mosquitoes to enter the room. The beds are extremely hard and the air conditioning cold and damp. I basically felt like I was in a basement. The person who cleaned our room was male and did not do a good job! Also observed/smelled "questionable" activities in the parking lot. If you are traveling with alot of people and arent picky and dont want to spend alot of money this is the place for you!

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NWC07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Lake Buena Vista, responded to this review, 15 December 2013
Dear NWC07,

Thank you for your review. I am happy to hear that you found our room rates commendable. However, I apologize if our room accommodations and service fell below your expectations. And for that, I am sorry for any inconvenience you may have experienced caused by this matter. I appreciate your feedback and allowing us the opportunity to address these issues with the respective department.

Again, we are grateful for your valuable feedback. Shall your travels bring you to the area again we hope for the opportunity to provide you a quality stay with us all around.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
1 review
5 of 5 bubbles Reviewed 27 November 2013

I had the honor of calling Staybride Suites my "home" for a little over two and a half months while on a business trip. The ENITRE hotel staff was very accommodating-(shoutouts to Bill, Anthony, and Julie!). My room was perfect, very clean and close to everything! I couldn't have asked for a better place to stay during my business trip! Do yourself a favor, whenever you visit Orlando, make sure to pick the Staybridge Suites, you won't be disappointed!!

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Lake Buena Vista

Property: Staybridge Suites Lake Buena Vista
Address: 8751 Suiteside Drive, Orlando, FL 32836-6443
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Orlando
#11 Family Hotel in Orlando
#56 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Lake Buena Vista 3*
Number of rooms: 150
Official Description (provided by the hotel):
Staybridge Suites Lake Buena Vista is the perfect spot to choose as your home base for your next Disney Vacation. Located in the Lake Buena Vista Resort Area, the hotel is just one mile from the magic of the Walt Disney World; Resort. Our Signature Two Bedroom/Two Bath Suites provide comfort and convenience for everyone in the family. Other attractions nearby include Universal Orlando and Sea World. Convenience and comfort abound at Staybridge Suites Lake Buena Vista. With this convenient location you'll find numerous restaurants, shops, and small attractions are either within walking distance or just a short drive away. On property you will find recently redecorated suites, an inviting lobby area, beautifully landscaped grounds, courtyards, gazebo sitting area, a heated swimming pool, children's pool, jacuzzi, video game room, as well as laundry facilities. Our Disney Vacation Packages offer flexibility and money saving options. Magic Your Way Tickets offer each family the ability to customize their tickets for their next Disney Vacation. Getting to the parks is also no problem, with the complimentary scheduled shuttle service to the four Walt Disney World Parks. Our Reservation Sales Agents are standing by to help you plan your next magical Orlando Vacation. Call our Orlando Reservations Office at (800)866-4549 and make Staybridge Suites Lake Buena Vista, Your Place! ... more   less 
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Also Known As:
Staybridge Suites Lake Buena Vista Hotel Orlando
Orlando Staybridge Suites
Staybridge Suites Lake Buena Vista Orlando, Florida

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