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Sheraton Vistana Resort Villas- Lake Buena Vista
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Reviews (7,058)
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3,784
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4,318 - 4,323 of 7,058 reviews
Reviewed 13 June 2011

Just got back from our trip to Disney, we stayed at the Starwoods (Sheraton) Vistana. Let me say that overall our stay here was very good. we stayed in the Fountains section which was in bldg away from the second largest pool area which has a bar,pizzaria,diner, and arcade.No complaints here we were walking distance to the pool, however if you are unlucky and get a bldg further away you would have to take there golf cart shuttles, for this is a very large property its a hybrid timeshare / hotel with many three story apartment buildings. Pros: Our unit was excellent recently refurbished with high end luxury amenities. Location is excellent you are next to I 4 on ramp which is about 2 exits from Disney World, I4 will take you to every Orlando attraction. This Hotel is also 5 minutes to Downtown Disney and is next to all shopping and dining areas of Buena Vista. Cons: Our room was not ready(per their computer) when we arrived at 11:30 p.m. After 35 minutes of head scracthing they gave us another unit. This unit was on the 3rd floor with no elavator, this was a very bad for us, had to lug up 3 flights of stairs a baby all our luggage, and assist our senior inlaws up and down. I call and complained but was told due to the Holiday they were booked solid we could not change. So if this is a problem for you request a ground floor unit for there are no elevators.

Room Tip: Request a refurbished unit and ground floor.
  • Stayed: May 2011, travelled with family
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2  Thank BigLou35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

Sorry for the late review. My husband and I had been hearing about Vistana for a while and were anxious to try it. We exchanged through Interval International and were given a wonderful unit in the Cascades Section. The unit was beautiful and the location was central. An added bonus was being able to catch the lower priced morning movie matinees at Downtown Disney. We also loved the small flea market type sale held one day during the week!

The location was wonderful! The amenities were great! I would highly recommend Vistana and would love to return for a second stay!

Room Tip: Look onsite sale - great gift items.
  • Stayed: February 2011, travelled as a couple
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2  Thank world taster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

My wife, two of our kids and myself just spent an absolutely wonderful vacation at the Vistana. From check-in to check-out it was one of the best vacations we've ever had. When we were checking in the young man at the desk asked if we minded walking up to the 3rd floor, since that would give us higher ceilings with sky-lights. It also made the screened in porch very private. The only glitch of the week was that the refrigerator was not turned on, and after grocery shopping the evening we checked in, we didn't notice. It was plugged in, so the light turned on and off, but it wasn't turned on. Needless to say the next morning we realized all of our refrigerated and frozen goods had gone bad, or were at least suspect. The hotel sent someone right over, they took all the suspect food and reimbursed us with a credit for the amount on our receipt for what they took. It was so polite and professional we were very impressed. It is nice when nothing goes wrong, but you learn more about people when there is a problem, and these folks handled it magnificently. The pools and grounds were great and the staff was really interested in making sure we enjoyed our stay. Proximity to the parks was great, we were near everything but still felt calm and relaxed in this true resort. There was free wireless internet, but it was slow and somewhat problematic, so that would be my only area I think they could improve.

  • Stayed: June 2011, travelled with family
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2  Thank dobrienma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 15 June 2011

Many thanks for taking the time to write and share your impressions and view of the Sheraton Vistana Resort.

We appreciate your comments regarding the service received from our staff after your frozen food had gone bad. WE are here to deliver a service and to deliver a memorable experience to all our guests. I am pleased to learn that we have met that goal.

We are aware of the internet situation and are currently working to enhance this service.
Looking forward to welcome you again soon.
Best WIshes,
Dassie Shuta, SVO Management, Inc.

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Reviewed 9 June 2011

Stayed here in May for the 3rd time. The rooms were lovely, they have been refurbished and are great. Rooms were clean and service was great. Pools were clean and plenty of towels, all the facilities were great. Good location and close to parks. Can't wait to come back next year!

  • Stayed: May 2011, travelled with family
    • Value
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2  Thank DonnaCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2011

After reading some of the reviews here I was a little worried. I really don't know how anyone could write a bad review about this resort. We were treated fantastic from check in to check out.
We arrived at 3:30p.m. and had no problems checking in. (Don't worry about getting a renovated villa, their almost all done) As for being pestered about going to the time share presentation. We received calls but they were all sent as messages, no one ringing our room.
Our villa was beautiful and very clean. The bartenders were great and friendly. The food was decent, could be better but there were lots of restaurants close by. As for the fast food we only had pasta from Pizza Hut and that was just like at home.
The free 5X7 photo they offer was a fantastic deal. They have a great photographer, He took at least 30 photos. They all turned out great! They offer a CD of them all and rights to them for $49.95 and a second 5X7. It was a great deal, so if you've been wanting to get a family photo taken defiantly do this. I also had a massage and the masseuse was very good! Lastly we were at the very far side of the resort and had no problem with the wireless service.

  • Stayed: May 2011, travelled with family
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4  Thank DawnPierce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 15 June 2011

Thank you for taking time to share your experience at the Sheraton Vistana Resort.
We are very pleased to learn that you enjoyed the resort, it's amenities and our service.

It is our goal to ensure each guest is treated with care and pride. I will certainly share your comments with the resort staff and especially the Photographer!

It will be our pleasure to welcome you again to the Sheraton.

Best Wishes for safe and cool summer
Regards,

Dassie Shuta, SVO Management, Inc.

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