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Sheraton Vistana Resort Villas- Lake Buena Vista
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Reviews (7,049)
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3,778
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4,240 - 4,245 of 7,049 reviews
Reviewed 25 August 2011

Husband, teenage daughter and myself visited for 2 weeks in early August 2011. Stayed in Spa Building 22, apartment 530, which was less than 2 minutes walk from 2 pools and the Market Place. Location could not have been better within the resort.

The 2 bedroom apartment was fantastic, with a bedroom and bathroom for daughter and master suite for ourselves; full kitchen and the washer/drier was an absolute godsend! The standard of cleanliness and daily maid service was very good.

Thoroughly enjoyed sitting out on the screened balcony during thunderstorms watching the lightening and the ducks on the pond immediately in front of our balcony.

The location of the resort was far better than any other accomodation that we have used in Orlando before. We were 1 minute from the I4, 5 minutes from Downtown Disney, 10 from Magic Kingdom and the Seaworld group of resorts. Universal was about 15 minutes away.

Yes, we did have daily messages left on the phone about marketing events, but that was not a problem. The only real issue took place in the last 3 days of our fortnight stay. Our apartment was on the 2nd floor (1st floor in UK), so there was people below and above us. During the last 3 days a large group seemed to move into the apartments above and below us, who came in at about 11pm and then ran around, slammed doors and took jacuzzi baths until the early hours of the morning. Not ideal for a peaceful night's sleep before a long overnight trans-atlantic flight home!

I would have no hesitation in visiting this resort again, but next time I would request a top floor apartment!

Room Tip: Would prefer a top floor apartment
  • Stayed: August 2011, travelled with family
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Thank WendyH-M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 30 August 2011

Thank you for taking your time to share your vacation experience with Trip Advisor ! It is with delight that we read about your fabulous time here at the Sheraton Vistana Resort, and we are very pleased to know you enjoyed your spacious, well kept and comfortable villa, in the Spas.

Rave reviews have been received from many guests about the tranquility our ponds, fountains our duck family and our famous pools. We thank you for your kind comments and for recommending our resort to your families and friends in the UK.

We look forward to welcome you agani to sunny Florida, So sorry for the disruption, we will ensure you are comfortable and satisfied.

Please let our staff assist you in your future reservations, we will be happy to accommodate you in our ground floors. Best Wishes for a safe summer,
Regards,

Dassie Shuta, SVO Management, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2011

This was a nice resort. It is probably the best resort we have ever been to in Orlando. This was a great place to stay because of the newly renovated rooms. Our room was at the Lakes section, and it was super clean, and very spacious.

I love basketball, and I was happy to find out that the basketball court was only a 30 second walk from the room. The pool was right by the court, and it was big and very well kept.

Overall this resort was fantastic, but we did have a few issues. The people who do room service were helpful, but quite annoying. We asked for them to clean the room while we were out for lunch, and when we came back, the room wasn't cleaned yet. All of a sudden, about 6 staff members knocked on our door in a matter of 30 minutes asking us when we needed the service. We told them that since we were back in our room, we didn't want room service anymore, but they didn't seem to understand or take no for an answer. However, when they did clean it, they did an excellent job.

We were also annoyed by calls from people asking us about timeshares, so we just unplugged the phone line. And the Lakes pool didn't have a spa, so we had to drive to a different section at night so we could relax.

Even with those few negatives, we really did enjoy our stay at the Sheraton Vistana Resort, and we are considering coming back again for March break.

  • Stayed: August 2011, travelled with family
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Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 30 August 2011

It is with delight we read your comments shared with Trip Advisor.. Thank you for choosing the Sheraton Vistana Resort as your vacation destination, we are indeed appreciative to receive such wonderful comments about our newly renovated villas, the amenities, location, pools and our impeccible service.

May I recommend that you request the Cascades, Fountains, or Springs section to enjoy the tranquility of a relaxing Spa. If our availability allows, our staff will ensure your request is met.

Please know that your comments are valuable as they were already escalated to the specific department for coaching.

We look forward to serve you again soon.

Warmest regards,

Dassie Shuta, SVO Management, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2011

We have been to Orlando numerous times for trips to Disney. Somehow, we managed to miss this property on the prior visits.

This is condo living. The rooms were in fabulous shape, better then home! The place looked like new with excellent finishes. Nice furniture, granite counters, in unit laundry and 2 bedrooms. Perfectly clean.

There are numberous ammenties, several pools ( nicely heated ), tennis courts, mini-golf and more. Lots of stuff to do for kids. Several restuarants on property.

Room Tip: This is a big resort, make sure you know where your room will be.
  • Stayed: September 2010, travelled with family
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Thank SkiCrazyMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 30 August 2011

Thank you for sharing such great and positive comments through Trip Advisor. We are very pleased to know you enjoyed our spacious, clean ,well maintained, self contained villas at the Sheraton Vistana Resort.

Your kind comments and accolades have been already shared with our team members, who takes pride in delivering unparallel services to everyone. We are glad the Sheraton is now your favorite places to stay and we look foward to welcome you, serve you and to deliver a memorable vacation while creating lifetime memories.

Please make your reservations early, our staff is here to assist you with your accommodations.
Best WIshes, until we see you again.

Regards,

Dassie Shuta, SVO Management, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2011

I stayed two weeks at the Sheraton Vistana Resort with my wife and two children and we had a great time. The complex is great with 7 pools, a local store, a kid’s activity centre and several gyms. It also has a couple of restaurants which are fine for simple meals but are not fine dining.

We had a two bedroom, two bathroom apartment which was perfect for our needs. It was one of the newly refurbished ones (I think they probably all are now) and also had a fully equipped kitchen plus dining area and sitting room. We were very impressed with our apartment. It was modern, clean and well equipped. The maid came daily to clean and make the beds, usually when we were out at the parks to we never saw them.

On the subject of parks the Vistana Resort is perfectly located to get to all of them. No more then a 10/15 minute drive in any direction to get to a park. There is a bus service but we chose to hire a car to give us the extra freedom.

I have read other reviews about the hard sales tactics for the Time Shares but to be fair we never really encountered this. Yes we had messages left on our phone reminding us about the sales events but they were just messages. No one ever called first thing in the morning or late at night to bug us. They asked a couple of time when I was at reception but I just said I wasn’t interested and they soon got the message.

We had a great two weeks. The kids loved the resort (the pools and activity rooms) and I would happily go back there. I would recommend this resort to other families looking for a place to stay when in LBV and also to those without children as there are separate, quieter adult only areas and pools.

  • Stayed: May 2011, travelled with family
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Thank Nealp2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 30 August 2011

Our Management and staff takes this opportunity to say thank you for sharing such warm and positive comments with Trip Advisor.

Thank you for choosing the Sheraton Vistana Resort as your vacation destination, it is with pleasure to read you enjoyed a wonderful vacation with us.

We appreciate your sharing these vivid and lasting memories with your friends and familes. Know that we look forward to welcome you again soon to enjoy the many variety of activities for all ages, our famous pools ,water slide, the Market Place, Zimmies Eatery, our family dining restaurant which serves home cooked meals daily!

Rest assured your kind comments are valuable and have been shared with our team members. Thanks again for creating your lifetime memories with us

With warmest regards,

Dassie Shuta, SVO Management, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2011

Well appointed Condo with a large master Bedroom. We asked for the larger of the two 1 bedroom lockoff's ahead of time and was accomodated. We loved the poolside Bar and Grill. Kitchens had Granite and tiled bath and shower. Place was very Clean and the grounds wre beautiful. Had a nice view of the pond and fountain outside our balcony in the Cascades. We were 3 minutes from all the Disney Parks. We did get lots of messages for the time share presentation but that did not bother me. If I had time I would have gone but we had our schedule jam packed the whole week. The only thing was some people were bringing glass containers into the pool area and that needs to be watched so none gets hurt. Overall really great stay and would recommend.

  • Stayed: August 2011, travelled with family
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Thank BillK201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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