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“Old andTatty - Sheraton Vistana Villages way better!”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #67 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
England
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Old andTatty - Sheraton Vistana Villages way better!”
Reviewed 31 May 2014

Booked here thinking it was the Sheraton Vistana Vilages so was very dissaponted when we arrived to find there are 2 resorts. Sheraton Vistana Villages where we have stayed before and were amazing and Sheraton Vistana Resort which is old and tatty and in no way up to the same standard.
The place is absolutely huge, blocks upon block of ugly blocks of rooms like a housing estate, many are way too far from tbe pools and also many do not have balconies. We were in Fountains block 46, which was very close to a main highway with traffic 24/7. DO NOT STAY IN FOUNTAINS BLOCKS 49 TO 55 THESE DIRECTLY OVERLOOK THE FREEWAY.Why on earth would anyone want to stay in these. I insisted on a balcony which turned out to be tiny with a completely blocked view by branches of a tree. The grounds are more unkempt the further you get from the entrance, there were whellie bins with smelly rubbish bags sticking out the top, the planting areas were dead with rubbish in many areas. Although I read somewhere the rooms had been refurbished a year or so ago you could tell they were old and had been 'tarted up'.
We had a 2 bedroon unit, exchanged through Interval. We were told we didnt qualify for the free breakfast (in exchange for housekeeping).
Reception area bare and unwelcoming, not what you would expect from a Sheraton.

We drove back over to the Sheraton Vistana Villages and it was as we had remembered. Immaculate grounds, pool area and large clean units. If you have a choice do not stay here, choose the Sheraton Vistana VILLAGES .

Room Tip: Insist on a balcony. Refuse rooms anywhere near freeway. Best to drive round and look where room...
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Lucie_World94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 2 June 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your concerns and opinions.

Your comments are valuable as they were immediately shared with the respective Management Team for awareness and needed focus.

Your experience is not typical, especially in the Fountains Phase! Please know that we are very sorry that our team did not met your expectations. We will definitely examine the areas of concerns and make the necessary improvements.

Thanks again for your gift of feedback!

We wish you a very safe summer!
Respectfully yours
Dassie
Resort Management Team.
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Lewiston, Maine
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 May 2014

Returned back home on 5/17 after an 8 night stay in the Palms section. Two bedroom unit was plenty big for the six of us. Recently remodeled throughout which included a Bose sound system hooked up to the living room TV/DVD unit and a very relaxing therapy tub as part of our master bedroom. Security visible at all times of the day and night as well as an engaging, friendly staff.
This was a time share extra vacation so housekeeping came by every 3rd day. Cleaning and restocking were extremely well done to the point we called the general manager making him aware of how well our unit was refreshed. Received a return call from him within 5 minutes thanking us for our input. Palms section is away from the main pool area which features a zero entry kids section with waterfall so plan for a trip by the hotel shuttle or personal vehicle if small children are a part of your stay. This was our first trip to a Sheraton resort. We were treated with respect from the timely check in process until we were told to " come back and see us again soon" as we passed through the gate headed back to the airport. We certainly will return.

Room Tip: Palms section has easy enter/exit to main highway 535
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  • Stayed May 2014, travelled with family
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Helpful?
1 Thank conmarjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 2 June 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises for our team and their impeccable service.
At the Sheraton Vistana Resort, our mission is to ensure our guests and owners feel personally valuable, safe, secure and comfortable.

It is with delight that we learn you had a wonderful time on your first trip, and we look forward to make you feel at home on every trip!
Your wonderful comments for the Palms Section were already escalated to the respective Management Team.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 May 2014 via mobile

We stayed for a week and were pleasantly surprised ! From the staff to the accommodations everything was perfect. We were close to Disney and Universal all a short 10 min drive , they also offer shuttle service. we are a family of 5 and everyone had enough space an didn't feel crowded like we would have in a hotel room. We bought food at the local Walmart and ate breakfast in everyday and were able to save money. I highly recommend this resort , 7 pools and plenty of activities !

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DarylmcA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Director of Sales at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 2 June 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your appreciation for our team and their enthusiasm to meet your needs.
We are so pleased to learn that the accommodation was comfortable and relaxing for your entire family.

Hopefully you will return soon, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 30 May 2014

The attitude of staff/agents and other personnel of the hotel or resort says a lot of the character of the hotel itself. Maybe it is too big and unwieldy which gives a impersonal, businesslike color to the place. However I have to say that we weren't happy with the service at all. We were lost and completely at sea even after we checked-in and were given our room cards.

If you thought that this resort was close to Disney, well what do you mean by close? Walking close or driving close? If you thought it was walking distance forget it! If you are driving then yes it's about 15 minute drive from the resort. So make sure you have a car else you will have to depend on the pricey shuttle service of $ 9 per head (round trip) to Disney. A cab will cost you $ 24 for the same so for a family of 4 it makes more sense to get a cab.

The room ( 1 bedroom) was too small for a family of 4 (2 teenagers). The sofa cum bed was literally just enough for 1 adult and was creaky and very uncomfortable. No space for rollaways so we had to suffer 7 nights cramped like sardines.

There was no orientation of the resort layout. We had no idea of where the pool was (yes they gave us a map), the restaurants (Zimmies and Tacky Ticky) and what activities were going on. It was like we had come to a foreign country where people were speaking a different language! It would have been nice if someone (guest relations) came to our room and explained everything to us. The service was done just 1 time in the 7 nights that we were there and so our apartment looked and smelled like a dorm room!! Since it was so small, we have no place to put out 7-8 bags and were literally tripping over the towels, chairs, bags etc.

On the bright side, they have a fantastic widespread property with lovely landscaping, superb pool (the cascade pool with it's waterfall was fantastic), a great bar, an good marketplace and also a cute mini golf course. It has several ponds with ducks walking around everywhere.
The room was fully equipped including a washer dryer, dish washer, ironing board, 2 tvs, 1 bathroom (2 doors) and 1 dining table.

Room Tip: Did you know that there are 3 types of 1 bedroom apartments. When you do your booking at this resort...
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  • Stayed May 2014, travelled with family
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Helpful?
2 Thank mehulmparikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Director of Sales at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 30 May 2014
Thank you for taking the time to write and share your comments and opinions expressed for the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments and pin point areas of needed focus. Please accept our apologies for the "less than pleasant " experience with our staff demeanor. Usually with the resort map, assistance from our Bell Staff and complimentary shuttle around the resort starts a very positive and welcoming vacation at the Sheraton Vistana Resort.

While the Sheraton Vistana Resort is a timeshare, vacation ownership property, our owners and Exchangers receive one full mid-week clean to their villa. Guests have the option to choose Daily housekeeping services. Additional cleaning is also available upon request. We have been receiving rave reviews and recommendations for our great location, guests are overwhelmed about close proximity to Disney! As you can imagine, there are no properties/resorts or hotels (walking distance to the WDW).

On another note, we are so sorry that we did not meet your villa expectations, the one bedroom has 3 types of configurations, please contact your booking source to ensure you received the appropriate accommodation. Please also know that you can upgrade to different room types for your personal comfort and enjoyment. (upgrade fee apply).

At the Sheraton Vistana Resort, our mission is to ensure every guest and owner enjoy their vacation, have fun and feel safe and secured. We are delighted to learn you enjoyed the landscape, pools and the mini golf course, as we are expanding in 2014.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lady Lake, Florida
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 May 2014

we rented a 2 bedroom unit at Sheraton Vistana so my husband could play golf and the kids and I enjoy time at the pool. we are owners there so we know the property. we requested certain units, upon arrival we were assigned the Palms which are nice but a long walk to the pools, we requested the Falls, the agent quickly changed things around and we were given unit 269 in the Falls. beautiful property, well maintained, clean and up to date. love the Falls as it is not as congested as the Cascades, Fountains etc.. the pool has a slide and it is just a short walk to super pool and the general store. we were given a choice of housekeeping or free breakfast. we took the breakfast. it was awful, don't do it. everything was top notch

Room Tip: be careful if you want quiet take the Falls, Courts or the Springs
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ding1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 30 May 2014
Thank you for taking the time to write and share your comments and recommendations of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises and concerns.

At the Sheraton Vistana Resort, our mission is to ensure our guests and owners feel safe, comfortable and enjoy their vacation entirely.
Your experience with the Breakfast Buffet is not typical, and we are very sorry learn about your disappointment.. Your comments were already shared with the respective Manager for awareness. Also we are hopeful you expressed your feelings or opinions with the Server.

Thank you again for sharing your views and opinions of the Falls villa accommodation, we are pleased to know that our team was instrumental to find you a comfortable location.

We are hopeful you will enjoy your entire meals at Zimmies Restaurant with their new and improved menus, offering healthy and nutritious selections.

Also the Welcome Center, and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 May 2014

This resort is in the heart of everything. Minutes from Disney and near all of the other theme parks, Super Walmart, premium outlets and about an hour from the beach and Cape Canaveral, with eateries and necessity shopping right on the resort. We stayed in a spacious 2 bedroom villa on the back side of the resort. We were in walking distance of three pools. It was very quiet and felt secure. The villa was spacious and very nicely furnished with everything you would need. Although quite large, there are great walking paths with beautiful landscaping to see so it does not seem tedious to get around. Each area has pools and activities for you to get involved with and not have to drive to. The staff was quite helpful and provided all of requested needs. Check-in was a bit long but informative. There was a pitch for a timeshare presentation but no pressure after it was declined. There was plenty to do for children including great slides in the pool areas. There could a bit more adult 'activities' set up for the week but what they did have was fine. Great family getaway. I would recommend this resort without hesitation.

Room Tip: The Falls area is on the back of the resort, near the pools and tennis courts, but quietly tucked aw...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michafog13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 30 May 2014
Thank you for taking the time to write and share your comments and recommendations of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises.

At the Sheraton Vistana Resort, our mission is to ensure our guests and owners feel safe, comfortable and enjoy every moment, while making their lifetime memories.
Your experience seems like you had a great time, and we appreciate your sharing these positive accolades. Your comments will be shared with our team who prepared your villa, manicured the grounds, and provided impeccable service to you.

Thank you again for the recommendation, as we are hopeful you will return soon to enjoy some additional features, such as our Welcome Center, Zimmies Restaurant and Mini Golf which will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abbeville, South Carolina
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 May 2014

WE had a recent stay in a 2Bdrm Deluxe Condo... It was very clean. Kitchen was well equipped for cooking although we didn't use it and ate out or ordered in. The beds were comfortable. The den area was spacious, and we had a beautiful view of the lake out of our porch. We were on ground level and there was little to no noise above us or in hall. The pools were like paradise with fountains, caves, etc. The poolside service for food and drinks were great! Close to Disney and Downtown Disney shopping areas... had great family & nightlife areas. Fun activities offered weekly. We will be back!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
1 Thank JenJSmith74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 30 May 2014
Thank you for taking the time to write and share your comments and views of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises for your memorable vacation.

At the Sheraton Vistana Resort, our mission is to ensure our guests and owners feel valued, safe and comfortable. We are delighted that we have met your expectations in all categories, and look forward to welcome you again soon!

As we are excited to share some added features, such as our Welcome Center, Zimmies Restaurant and Mini Golf which will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback! We are so glad you had Fun!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Property: Sheraton Vistana Resort - Lake Buena Vista
Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort - Lake Buena Vista Orlando, Florida
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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