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“Great family resort!”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #69 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Toronto, Ontario
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great family resort!”
Reviewed 5 June 2014

Recently, I spent a week at the Sheraton Vistana in a large 2 bdr suite where my daughter, her husband and 4 year old grandson who live in Ocala, Florida were able to join me for a few days. They loved it because it was so easy and safe with the graded pools, fun activities for the little ones and good casual food for lunch. The resort is big but well organized and very clean . Great property for families to visit and close to all the fun, but expensive, parks. Lots of restaurants off the property, of course, but it would be nice to have a small, fine dining restaurant right on the property. All the staff are extremely pleasant and helpful which is so important.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 6 June 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your feedback.

We appreciate your valuable comments for the villa accommodations, the amenities, impeccable service and caring staff, who takes pride to ensure all our owners and guests receive superior service, feel safe and comfortable.

We are pleased to learn that you joined other relatives who also enjoyed their vacation and hope you they too will return. We are glad you asked! As we have plans for a Family Dining on Property!. We are excited to share that some additional enhancements such as our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Exos at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Miami Beach, Florida
Level 6 Contributor
112 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 5 June 2014

The room we had was refurnished. The size was great, living room, dining room and full kitchen. Reasonably price, great for large family. Big pool and great amenities, restaurant in premises. There is a shuttle to Disney with limited time, however, if you don't want to drive there, it's great. It was recommended by friends and found it to be great. Only 5 minutes from Disney and close to outlet malls and other attractions. Pay a bit more to get a larger unit and enjoy.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank sunset34439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 6 June 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your feedback and kind comments.

At the Sheraton Vistana Resort, our mission is to ensure our guests and owners receive the best service, make memories while having fun.

We appreciate all your comments for the villa accommodations, the amenities, impeccable service and caring staff, who makes the Difference. We are pleased to learn that you enjoyed your vacation and hope you will soon return to enjoy some additional enhancements such as our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Exos at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 June 2014 via mobile

i was surprised to see wonderful place , lots of ammeties pools , minigolf , basketball court, lawn tennis. arcade inside the zimmies where you have a few beer and shot of wine or hard drinks with a lot of entertainment happening almost every night. they have a market place inside the complex where you can buy basic things. our villa is wonderful full kitchen and they have a washer at drier inside your villa, not a problem at all with your dirty clothes after a long day at the theme park. comfy beds, nice room , nice villa, nice facilities. a perfect gateway in orlando

Stayed May 2014
Helpful?
Thank danilogeneroso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 6 June 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your genuine feedback.

Your comments for your designated accommodations, the amenities, impeccable service and caring staff are all appreciated. Hopefully, you will return soon, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Exos at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westerville, OH
Level 6 Contributor
84 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 4 June 2014

We stayed at Vistana last week for the first time and were incredibly pleased with the facilities and staff. We were traveling with our 6 year old, and then there were the two of us (my husband and I). We stayed in the Cascades in a one bedroom villa. We were extremely excited that a nice man, Mike, checked us in early and gave us a fantastic room backed up to the Cascade pool. The villa was perfectly sized for the three of us. It has a bedroom, bathroom with jetted tub, large screen enclosed patio, kitchenette with stove, oven, microwave, small sink, fridge with freezer, dishwasher, and a small washer and dryer, and a dining room/living room combo with a dining table to fit 4, a couch with pull out, and a nice big TV in the bedroom and living area. I would recommend you get a larger villa if you have more than 4 people. The room was clean and had plenty of dishes, cooking utensils, glasses, etc for us. You certainly can do any general cooking you need to do with what they provide. They leave you a couple packets of dishwasher detergent, a cloth for the sink, a small bottle of dish soap. We were very impressed. There was also a small safe in the room that I liked having for my wallet when we were gone. There was always ample parking right in front of our building and we always felt safe around the resort. There are several pools, we only visited two. The Cascades pool was incredible and perfect for kids of all ages. Deep enough for the big kids and adults, and plenty of shallow area for small kids (even toddlers) and fun sprinklers to play in, as well as a big waterfall. The spa was nice and hot but always busy! The bar/grill located at the pool was very reasonably priced and the staff was very friendly and helpful. They have family bike rentals at the Cascades pool, hair tying, tattoos and face painting for kids, full bar and grill, plenty of chairs (we never felt cramped), and an area where they sell sunscreen, pool toys, etc. We went everyday and never felt like the pool was overcroweded. There is another fun pool with a slide for kids, but it is much smaller so we only visited once. There is a Marketplace right near the Cascades pool where you can get some general groceries, deli meat and cheeses, Starbucks, various clothes/sunglasses/etc.

As for food on property. There is a restaurant but we never visited. We did shop at the Marketplace once and it is overpriced but also convenient. The Starbucks is wonderful. I would recommend at least visiting this place once for a coffee! If you want to buy a weeks worth of groceries I would recommend visiting the Walmart right down the street! It was packed BUT also cheap and you can get all your Disney souveniers for CHEAP and they have a huge selection.

There are various kids playgrounds through out the resort that our child loved exploring. They were all clean and in great condition. Also lots of hammocks located around property that were fun to hang out in.

There is an arcade that was fun, also a kids center where kids can do some fun games and art. We didn't participate but did visit the center to get our mini golf game started! YES, they have mini golf on property. It is a bit of a boring course, no really fun holes as far as decor goes, but fun to have close to walk to. If you want an incredible mini golf, we recommend PIRATE'S COVE located right across the street from the Disney Resort (about 5 mins away). FANTASTIC place!

Overall we would highly recommend Vistana. After reading previous reviews I was scared of the "hard sell" but the only mention ever about the vacation sales was when we checked in they invited us to sit through a presentation and offered us $125 cash. We declined due to time restrictions, but we never heard from them again. I didn't find it annoying or intruding at all.

Perfect family resort! Something for everyone and located within 10 minutes of all things Disney. 1 hour from the beach, and 1 hour from Legoland.

Room Tip: Cascades area is wonderful and close to the best pool for kids!
See more room tips
Green Features: We appreciated that they didn't clean the rooms everyday. It wasn't necessary for us and it saves on the water usage for the entire resort!
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank noahsmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 6 June 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises and feedback.

Your comments for the Cascades villa, the amenities, impeccable service and caring staff have definitely elevated our spirits, as they were shared with the respective Managers. Our mission is to ensure our guests and owners receive superior service and feel satisfied. Major improvements are on its way for an improved Family Dining and Mini Golf areas amongst the projects in 2014.

We look forward to host and serve you again soon , as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Exos at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014 via mobile

We have just returned from our first family holiday to Orlando and thought this place was amazing. It was clean, choice of pools and the staff are so friendly and extremely helpful. It is a massive resort but there is a shuttle bus that will take you around with some of the friendliest drivers. The hotel reception staff provide an excellent service and the staff at The Market Place shop provide an excellent service with a smile. My boys want to return to this resort as they had so much fun which is large stamp of approval. It is not far to any of the attractions, we didn't have a car and didn't find this to be a problem as there were some restaurants in walking distance as well as excellent pizzas being served on site.

Stayed June 2014, travelled with family
Helpful?
Thank Hayley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 6 June 2014
Thank you for taking the time to write and share your comment and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises, surrounding your recent experience.

It is a delight to learn that you chose the Sheraton Vistana Resort for your vacation needs, and we are hopeful it will be your first choice for building memorable vacation experiences for years to come.

Our caring team works very hard and diligently to meet all your villa expectations, and to ensure they deliver an overall satisfied experience to every guest and owner. We trust you will consider the Sheraton Vistana Resort in your future plans, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Exos at our Spa Recreation Center.

If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 June 2014

Our family of four, two adults and two teenagers stayed here for 5 nights in January for our Disneyworld stay. The place is huge and took a while to navigate around after our check in. We were highly impressed with the villa, which was quite large and spacious. The main bedroom featured a king bed, and our own spa bath. The suite was huge, and quite lovely to spread out in. The second bedroom was also comfortable. All of the beds and pillows were lovely and soft.

The wi-fi was excellent, the living room and master bedroom had flat screen TVs and the kitchen was serviceable. It only took us around 15 minutes to get to Disneyworld, and we thought the location was excellent. Parking was easy, on the road outside the building. Our room looked over the pool area, unfortunately, it was too cold for swimming. They have an inhouse Disney advisor, and we were able to collect the tickets we bought online from her, which was helpful.

Overall, an excellent location and place to stay. We booked via our holiday club, so it was also very cheap for us!

Room Tip: A villa overlooking the pool area is lovely.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 3 June 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to share your accolades and praises for the villa, amenities and our impeccable service!

We are delighted that you enjoyed the comfort of your villa, felt safe and well rested on the special mattress and comfortable pillows. Your journey begins with the Sheraton Vistana Resort Team, who will ensure your future visits are personalized and memorable.

We are hopeful you will return soon as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback !

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 June 2014

This is an awesome resort. Huge!!.. Also has 7 pools. Arcades within the resort.. Something for everyone and doubt that little kids can't get bored. Food on site was good.

The only tiny hiccups if that's what we want to call it. You start your stay with Starbucks packets but once they are done, they ask that you get your coffee at Starbucks in the resort. Our unit was a little far for coffee. We ordered Pizza one night and we had to go get it at the Main gate. For security purposes makes sense. As for convenience not so much..lol ! They also ask you to attend a presentation for the vacation club which we declined upon arrival, they did try again during the week but not really pushy. They give you $125.00 and I believe its breakfast for 2 during all of your stay. That's about all for the little negative issues.

We had a 2 bedroom unit, full kitchen, fridge, stove, microwave, all necessary dishes, pots and pans, dishwasher etc. Nice living room. Master bedroom has a nice jet bath and separate shower, double sink..very nice size washroom. Second washroom can be accessed through the hallway or through the second bedroom which holds 2 beds. LCD TV's in Master, secondary room and living room. Master bedroom also has a door to the screened patio also accessible through the living room. Never had any issues with Parking.

The site is literally a minute away from the Disney entrance on the 535. Lots of little shops off the resort. Gift shops, Starbucks, gas stations, Restaurants. Basically you have everything you need if you want!! My package included return plane ticket from YUL to ORL. The unit for 7 days (which I had no problem getting a late checkout.) and a vehicle. Cost $1100.00. The problem came from Transat Holidays. The agent I spoke to knew we were going to be 4 people (2 adults and 2 teenagers ) The car given from Hertz was a ......wait for it....... wait for it .......... A FIAT 2 DOOR !!!!!!!!!!!!! ... We had no choice to upgrade and that set us back close to $400.00 that was really unexpected !! We were given a Dodge Charger. I will try to get a refund for this and will post the outcome from Transat !!!

Room Tip: room 813 and all units in that section has a separate exit which was awesome and not try to figure o...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Italian369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review, 3 June 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to share your accolades and suggestions. Please allow me to clarify two important criteria, which sets us apart from other resorts!

Our Breakfast Buffet has been the highlight of our guests, who chose to opt out their daily housekeeping services. As for the Marketing Invitation, our goal is to ensure guests and owners receive adequate knowledge about Starwood Network. This 90 minute presentation is optional with a decent incentive and our good graces to show appreciation for your valuable time. We are hopeful you will view this session as beneficial on your next trip.

We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback and we are so glad you felt safe and comfortable at the Sheraton Vistana Resort!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Property: Sheraton Vistana Resort - Lake Buena Vista
Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort - Lake Buena Vista Orlando, Florida
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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