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“Beautiful, Spacious, and and Good Location!”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #69 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Reviewed 19 June 2014

My family lives just outside the Orlando area, so we take the kids in the family to Disney 3 or 4 times a year. This resort is nothing short of outstanding! They offer beautifully designed, spacious rooms that can accommodate larger families. The grounds and pool area are kept in perfect condition. They offer plenty of activities for both adults and children. This is now the only resort we stay at when we bring the entire family.

Room Tip: If traveling with a large family (especially children), take advantage of the large kitchen that eac...
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded 20 June 2014

Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises.
It is a delight to learn that you enjoyed the villa, amenities, activities for all ages and our famous pools.

We invite you to come again and relive some interesting memories and see what’s new at the Sheraton Vistana Resort. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (6,468)
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2,310 - 2,316 of 6,468 reviews

Reviewed 18 June 2014

Stayed at the Sheraton Vistana Resort from 6/8/15 through 6/15/15 in the Fountains II phase. We had (2) two-bedroom condos; one for myself and my boyfriend and the other for my two daughters and granddaughter. Both were absolutely beautiful, clean and well-appointed. The bed was amazing. I have a bad back and I slept like a baby and woke up pain free every morning. We were there for a Disney World vacation and the location is so convenient. It literally took us 5 minutes to get to Disney World. Our pool was gorgeous and the pool bar was lovely. The staff was fabulous and very accommodating. The grounds are very well maintained. I could live there for sure! Highly recommend it!

  • Stayed: June 2014, travelled with family
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1  Thank CathieDutra63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded 20 June 2014

Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises for the bed!.. Our very own Sheraton Sweet Sleeper Mattress! We have received many, positive and rave reviews and we are pleased that you enjoyed restful nights.

It is a delight to learn that our caring team members met your expectations.

We are hopeful you will return soon as we are renovating again!.. come and see what’s new at the Sheraton Vistana Resort. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

The property is enormous, it was developed over a period of about 6-7 individual construction phases. We were traveling to Orlando for a Disney destination wedding and chose this location for its close proximity to Disney grounds. The 1-bed suite was clean, modern, and adequate. No view or access to a patio or deck for seating. We couldn't get access to the internet from our room, the wireless access signal was too weak. We found the wireless access working down at the pool, however after walking to the pool after several days, we found it more convenient driving / parking closer to the pool. They provide you with a map of the property at check-in with the location of the pools and services, however when walking on the walks and streets, there were not clear signs directing you them. We had other guests asking us whether we knew of an adult only pool, for more quietness and relaxation away from the excitement of the kids. We went in early May and the number of kids did not bother us then. I can't imagine what the resort must be like during spring break or the middle of summer? The resort number of occupants must easily exceed the three main pool areas in peak periods. Outside the resort are plenty of dining options, besides eating at the pool bar, we did not like their restaurant's offerings.

All in all, this place was just okay. They weren't overly busy in early July, but they refused to allow us to check-into our room until 4PM or later. They couldn't even suggest where in the resort our room was planned or offer us a courteous call saying when our room was ready for check-in. Once you check-in, then expect the immediate offers of something free when you schedule and attend a timeshare presentation. Yuck - been there, tried that.

They have advertising in the rooms that they are a Disney destination resort and have Disney packages available, however when we went to the desk and inquired about purchasing Disney tickets, they informed us ticket purchases had to be made at Disney's main gate entrances. Again, they tried to schedule us for a timeshare presentation in an exchange for a free gift. Disney's ticket sales now required us to take a finger print scan at the time of entrance and any Fast Track ride reservations.

Room Tip: If you have kids and plan to use the pool, request the closest room to a pool.
  • Stayed: May 2014, travelled as a couple
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Thank djdemer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded 20 June 2014

We thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort, and glad you selected this resort to enjoy a wonderful occasion.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your comments.

We are very sorry to learn that your experience is not the typical elite Welcome Impression!. Our caring team takes pride in delivering a warm hospitality, filled with a variety of information. Additional Weekly Activities and a Resort Map are inclusive in your welcome package. We are sorry that our team failed to follow up with you for villa readiness. Certainly, your comments will be assessed by Management Team. In order for us to rectify this matter, please share which villa you occupied and date of stay.. Please write to me at svrcss@starwoodvo.com.

In the future, please contact our Guest Services Team if you are unsure or forget to find a specific area. We are here to deliver service and ensure our guests and owners feel safe and comfortable.

Your comments are valuable as they were escalated to the Management Team for awareness and correction.

We are hopeful you will return soon as we are renovating again!.. come and see what’s new at the Sheraton Vistana Resort. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We just got back from Sheraton Vistana Resort. The rooms were nicely furnished and spacious. We had a two bedroom for our family of four. The bathrooms were nicely updated, but the bottom of the showers were stained and a bit dirty. The kitchen had everything one needs for basic cooking. There is plenty of self parking which is a plus. The location is good in relation to Disney World. The outside grounds by our building were a bit unkept and could use more maintenance (i.e.: garbage in public area not picked up, cigarette ashes on our stairwell unswept).

  • Stayed: June 2014, travelled with family
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    • Sleep Quality
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Thank wino97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded 20 June 2014

Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your concerns.

Thanks for sharing your valuable feedback with reference to your villa and grounds-keeping, in order for our team to take immediate action, please write to me at svrcss@starwoodvo.com.
We promise to take care of these issues.

We are hopeful you will return as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes,
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We stayed at the Sheraton Vistana for eight nights and found it a fabulous expirience. The staff were always helpful and nothing was too much trouble. The units are clean, modern and very comfortable and the grounds kept better than the very best park you ever visited. The location is good for visiting the various Disney complexes with a free shuttle them also, although the times do need to be kept front of mind & be prepared to pay for a taxi if you miss your scheduled shuttle as they are sometime full (although the taxi ride were not exspensive) A grocery shop, pools and restrants on site all very good and competitively priced too, again the staff were really nice and helpful. Convience and comfort, a good sense of safety made this restort one I could happily return to stay & recommend to others in a flash.

Room Tip: It gets really hot in Orlando, so rooms with only a short walk to the pools are a definate bonus.
  • Stayed: June 2014, travelled as a couple
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1  Thank Doug F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded 18 June 2014

Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience for the memorable 8 nights with Trip Advisor.

Your feedback is valuable to our team, we are so pleased to learn that we met your expectations in all categories and made you feel safe and comfortable.

At the Sheraton Vistana Resort, our mission is to ensure every guest and owner enjoy their vacation to the fullest, have fun and build lifetime memories.

We are hopeful you will return as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Exos at our Spa Recreation Center.

If by chance you will be returning again, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

We are here to serve you and we thank you for your contributions to this review.
Best Wishes
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This resort was very clean, spacious and close to Disney. We are a family of 4, with 2 teenagers, and they absolutely had the best vacation. We had a 2 BR 2 bath condo in Courts area. The pools and tennis courts were awesome. We will definitely return.

  • Stayed: May 2014, travelled with family
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1  Thank alsam11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded 18 June 2014

Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your praises for the Courts Villa.
Your feedback has been escalated to our Management Team to share accolades to the team who made your vacation the Best!

At the Sheraton Vistana Resort, our mission is to ensure every guest and owner enjoy their vacation to the fullest, have fun and build lifetime memories.

We are hopeful you will return as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Exos at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

Best Wishes
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This was my second visit in a one month period. I requested the same room since we were satisfied with the room 2 weeks prior. The room was clean although there was a stench in the room that was from cigarettes or a prior dog that was allowed to stay in the room. One thing that you should know about this resort is that all of their rooms are pet friendly! I love pets and have my own but do not like sleeping behind someone else's pet. The rooms in my opinion are entirely too small to allow pets in the rooms. After finding out that all rooms were pet friendly, I will not be staying at this resort again. I would like to once again complement the staff on their professionalism as well as their hospitality. The shuttle service to Disney has a lot to be desired. The bus is very old and outdated and lends a dirty feeling. When waiting for your bus at Disney you can not miss your bus compared to all of the other newer buses that pick up guest. I must admit that this shuttle bus has seen its better days and the resort should realize that this is a reflection upon them since this is a contracted service.

Room Tip: Stay at a moderate priced Disney Property!
  • Stayed: May 2014, travelled as a couple
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3  Thank Marty K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this reviewResponded 18 June 2014

Thank you for considering the Sheraton Vistana Resort for a second time to spend your vacation.

We appreciate your time to write and share your comments and impressions of the Resort.

We thank you for sharing your experience with Trip Advisor, giving us the opportunity to escalate your concerns.
We want to clarify that the Sheraton Vistana Resort is not pet friendly, however we accept service animals on the property.
These animals are not required to wear special collars or vests. They are trained to perform specific functions/tasks that guests cannot perform. They are allowed to go anywhere the guests goes. They are alwasy working and are responsible for their owners!.

Your feedback is very important to our Management Team, who will share this information for awareness and focus. Please accept our humble apologies for scent of cigarette, as smoking is not permitted in the villas. (various designated areas for smoking is accessible).

At the Sheraton Vistana Resort, our mission is to ensure every guest and owner enjoy their vacation, have fun and build lifetime memories.

We are hopeful you will return as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Exos at our Spa Recreation Center.

Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay.

Thanks again for your gift of feedback!

Best Wishes
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range: £100 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort - Lake Buena Vista Orlando, Florida
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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