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“Don't let the beautiful rooms on the website make your decision!”

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Sheraton Vistana Resort - Lake Buena Vista
Ranked #70 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
A TripAdvisor Member
“Don't let the beautiful rooms on the website make your decision!”
Reviewed 13 October 2004

We stayed at the Vistana Resort August 18-25. After a lot of searching and reading reviews we thought this would be a nice place to stay. When you check in and get your map to your room, don't be fooled by the big beautiful rooms you'll pass. If your luck is like ours, you too will be driving to "the back of the bus", you know what I mean!?!? These rooms are old and the landscaping is horrendous, not even mowed. The paint is chipping off the outside of the buildings, and they are just dirty! Although our room was great in size for 4 adults, and the large pool was nice, we will not stay there again.

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Florence, AL
2 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 October 2004

After reading various reviews, we canceled a reservation at Summer Bay Resort to stay at the Vistana. We couldn't have been happier. The only small problem we had was that the first unit they assigned us had not been cleaned yet but when we called the front desk, they immediately sent a bellman with a key to a different unit on the same floor. The new unit turned out to be a little larger and nicer than the first one.

We had a two bedroom/ two bath unit in the Cascades section immediately across from the general store and pool. The pool was excellent, the kids really enjoyed the waterfall and the sprays in the shallow section. The pool towels were really nice beach towel size, not the little hotel towels you sometimes get.

There was not daily maid service but that was clearly explained up front and we were very satisfied.

Can't say enough about the pool. The kids just really loved it, and I loved the layout, because you could so easily watch the children.

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2 Thank klo132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 8 October 2004

Had a good time and was generally pleased with the rooms. Ended up in an older section but it was well maintained. Only real complaint was with housekeeping. They missed the first day so we called and were promised they would show up the next day. The next day came and same result. After having this happen 3 days straight I called and canceled housekeeping and asked for credit. They finally came that afternoon but then skipped us again the last 2 days. We are still trying to get the credit resolved with Sheraton/Starwood because they refused to credit us at checkout since the reservations came through Expedia. It's a fine place to stay, but don't count on housekeeping!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 7 October 2004

After reading the reviews here and taking everything into consideration, my husband and I chose this resort for our family of 6. This is the perfect place to stay for a large group. We stayed the week of Sept 14-21 and in the Lakes section. We had a two bedroom/two bath. A must with four girls, and their mommy! The three TVs were great! Some of the property was looking a little tattered (the grounds), but that was to be expected from the past hurricanes. Workers were all around sprucing the property up. Housekeeping was excellent! We had fresh towels, clean bathrooms, beds made every day. I felt guilty about it, so two of the days, I just put the "do not disturb" out. We saved so much money having breakfast in our room (i.e., cereal, oatmeal, pop tarts, etc.). That way we could start our day early in the parks, without having to stop for breakfast (not fun with 6 people!). Exercise rooms were great, pools were a blast for the kids, and there are so many activities for the kids to do if they get bored. Disney is about a 10 minute ride by car. We would definitely stay here again, even without the kids.

  • Stayed September 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
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3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 6 October 2004

What a fantastic vacation spot! We stayed at a two bedroom villa in the Fountains area. 4 and a half people(our 2 year old counts a half I think!). More than enough room for all of us. Staff was friendly and attentive. Endless pools and hot tubs all immaculatey kept up. With all the activity centers and restaurants, you could conceivably stay at the resort and still have plenty to do on your vacation. Hurricane Jeane visited us while we were there, and we recieved almost hourly updates in the form of phone messages as to what to expect, what to do, and where to go if we needed supplies like water, flashlights, and candles...all proided at no cost! Now THATS service. Additionally, the proximity to all of Orlando's atractions (Disney, Universal Sea World, etc) is awesome. We were literally no more than 7 minutes to anyplace we chose to go. If you can stay here - I advise you to do it. We bought a timeshare while we were down there we were so impressed!!! ****** six stars!!!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 30 September 2004

We had this resort since 1993 but it was my first time there, it was so good it has 9 pools, internet it has everything, but i couldn enjoyed it very much because i was there a week and we went all days to the orlando parks so i used the resort only for sleep , and i was in the old area and even that was amazing ! very good resort it deserves 5 stars

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 September 2004

We have just returned from the Vistana, and were a bit worried at some of the adverse reviews on here.

Dont believe a word of them, the resort is situated within easy reach of every attraction.... just 5 minutes from downtown disney.

We stayed in a 1 bed Cascades apartment and were very impressed with the facilities, the bed was huge.

The complex itself had good facilities, I would reccomend Zimmies for breakfast, as well as the bar in the evening.

One thing that we noticed was that their was always maintenance being done. Lots of staff looking after the resort.

All in all, a great place.

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3 Thank Abaldwin29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Property: Sheraton Vistana Resort - Lake Buena Vista
Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Orlando
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Official Description (provided by the hotel):
A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more   less 
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort - Lake Buena Vista Orlando, Florida
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort

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